Field Service Action 15B22 - Page 2 - Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum > Ford Focus Third Generation > MK3 TSB, Recall & Problems Archive

MK3 TSB, Recall & Problems Archive The place to chat about TSB and Known Issues for the 2012 Focus.

Search This Forum | Image Search | Advanced Search    
FocusFest

Like Tree40Likes
Reply




 
LinkBack Thread Tools Display Modes
Old 08-21-2015, 10:17 AM   #11
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 5,887
Points 10,771, Level 68
Points: 10,771, Level: 68 Points: 10,771, Level: 68 Points: 10,771, Level: 68
Level Up 81% Completed
Level up: 81% Level up: 81% Level up: 81%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 19 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Steve2012Focus View Post
Had the front brakes done on Monday. During that service, they applied 15B22. I hadn't really noticed anything different. But today I went to drive it and the check engine light came on with "SERVICE TRANSMISSION" warning (or maybe "TRANSMISSION MALFUNCTION"... I forget the actual wording). The car wouldn't go into gear at all. I shut it off, and started it back up. Same error. Car would go into gear, but would not upshift until close to redline. Had it towed to the dealer and now waiting to see what's next. Hopefully it's just a software problem having to do with the 15B22 recall.
Quote:
Originally Posted by BlueMeanie View Post
Bought a used 2013 Focus Titanium a few months back. It has a shudder problem. It is intermittent, so I have had it in twice now, but they couldn't get it to read over the 250 rpm to replace the clutch pack.

Anyway, I has this flash done on Tuesday. Today the shudder came back and a CEL code P0902 "Clutch Actuator Circuit" came with it.

Hopefully this means I will get a resolution to my transmission problems on my next visit to Ford service.
Quote:
Originally Posted by czmike View Post
I have a 2012 Focus SEL with 28K miles. Always had intermittent shuttering, hesitation and noise issues. Yesterday, suddenly lost power and as with Steve above, would move at low rpm with hesitation, but to try to get up to speed, it would rev high, briefly accelerate, then cut out again, couldn't really get over 30mph. I noted the 15B22 on my online Ford account. Tow truck just took it away to the dealer, waiting for the likely inevitable back and forth to try and get it sorted. Given all the problems with this transmission, I'm hoping they just fix it. Will post resolution when I know something.

Hi guys,

You're all on the right track, having gone to your dealers. I want to do a little digging and look for some additional assistance. Please private message me your VIN, mileage, best daytime phone number, full name, and dealer name/location.

Meagan
NashFocus14 likes this.
__________________
FORD SERVICE

p: 800.392.FORD
t:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

f:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


M - F 11:30 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
FordService is offline  
    Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 08-21-2015, 12:52 PM   #12
Focus Rookie
 
Join Date: Mar 2013
Fan#: 110604
Location: Shrewsbury, MA
What I Drive: 2015&2012 Focus Titanium Hatchback

Posts: 9
Points 101, Level 2
Points: 101, Level: 2 Points: 101, Level: 2 Points: 101, Level: 2
Level Up 2% Completed
Level up: 2% Level up: 2% Level up: 2%
Forum Activity 3%
Activity: 3% Activity: 3% Activity: 3%
FF Reputation: 1 Steve2012Focus Good Standing Member
Buy-Sell-Trade Rating: (0)
PM sent. Thanks for looking into this for us, Meagan!
Steve2012Focus is offline  
    Reply With Quote Quick reply to this message
Old 08-21-2015, 07:08 PM   #13
Focus Rookie
 
Join Date: Jun 2015
Fan#: 244777
Location: Addison, IL
What I Drive: 2013 Focus Hatchback

Posts: 9
Points 4, Level 1
Points: 4, Level: 1 Points: 4, Level: 1 Points: 4, Level: 1
Level Up 7% Completed
Level up: 7% Level up: 7% Level up: 7%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 1 Valg_pacino Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Timthom62 View Post
On a recent visit to the Ford Owner site, I noticed a new FSA showing for both of our DCT-equipped 2012 Foci:

15B22 TRANSMISSION CONTROL MODULE REPROGRAMMING FOR OVERT TCM FAILURE WARNING

A search of FF turned up no hits, and we've received no letters from Ford so far, so I assume that this is a pretty recent development. Thought I might check in here and see if anyone has any further details.

It doesn't appear to be a warranty extension, as that was already covered by the 14M02 Customer Satisfaction Program, but rather a one-time TCM re-programming.
With how many miles do you have on your car?
Valg_pacino is offline  
    Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 08-21-2015, 07:11 PM   #14
Focus Rookie
 
Join Date: Jun 2015
Fan#: 244777
Location: Addison, IL
What I Drive: 2013 Focus Hatchback

Posts: 9
Points 4, Level 1
Points: 4, Level: 1 Points: 4, Level: 1 Points: 4, Level: 1
Level Up 7% Completed
Level up: 7% Level up: 7% Level up: 7%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 1 Valg_pacino Good Standing Member
Buy-Sell-Trade Rating: (0)
Anyone else having problems with transmission I just call ford they said I have to take my car in so they update the software code (15B22 ) my car has 81k miles 2013 focus
Valg_pacino is offline  
    Reply With Quote Quick reply to this message
Old 08-23-2015, 08:02 AM   #15
Focus Enthusiast
 
Timthom62's Avatar
 
Join Date: Apr 2012
Fan#: 97579
Location: Oregon, OR
What I Drive: 2012 Red Candy 5-Door SEL 303A

Posts: 250
Points 6,253, Level 51
Points: 6,253, Level: 51 Points: 6,253, Level: 51 Points: 6,253, Level: 51
Level Up 52% Completed
Level up: 52% Level up: 52% Level up: 52%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 5 Timthom62 Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by valg_pacino View Post
with how many miles do you have on your car?
sel = 22797

se = 10480
__________________
2012 Red Candy 5-Door SEL 303A (built 2/27/12)
2012 Sonic Blue 5-Door SE Sport 203A (built 9/13/11)
Timthom62 is offline  
    Reply With Quote Quick reply to this message
Old 08-24-2015, 08:18 AM   #16
Focus Rookie
 
Join Date: Aug 2015
Fan#: 260273
Location: Royal Oak, MI
What I Drive: 2012 Silver Focus

Posts: 1
Points 4, Level 1
Points: 4, Level: 1 Points: 4, Level: 1 Points: 4, Level: 1
Level Up 7% Completed
Level up: 7% Level up: 7% Level up: 7%
Forum Activity 1%
Activity: 1% Activity: 1% Activity: 1%
FF Reputation: 1 ktothek Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Steve2012Focus View Post
Had the front brakes done on Monday. During that service, they applied 15B22. I hadn't really noticed anything different. But today I went to drive it and the check engine light came on with "SERVICE TRANSMISSION" warning (or maybe "TRANSMISSION MALFUNCTION"... I forget the actual wording). The car wouldn't go into gear at all. I shut it off, and started it back up. Same error. Car would go into gear, but would not upshift until close to redline. Had it towed to the dealer and now waiting to see what's next. Hopefully it's just a software problem having to do with the 15B22 recall.
Any resolution to your problem? I had the same thing happen over the weekend. Took it to the dealer and am waiting to hear back from them.
ktothek is offline  
    Reply With Quote Quick reply to this message
Old 08-24-2015, 09:32 AM   #17
Focus Rookie
 
Join Date: Jun 2015
Fan#: 244777
Location: Addison, IL
What I Drive: 2013 Focus Hatchback

Posts: 9
Points 4, Level 1
Points: 4, Level: 1 Points: 4, Level: 1 Points: 4, Level: 1
Level Up 7% Completed
Level up: 7% Level up: 7% Level up: 7%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 1 Valg_pacino Good Standing Member
Buy-Sell-Trade Rating: (0)
Ford is not stupid to send everyone a letter notifying about a recall on there cars one as it is I'm on a waiting list to bring my car in to get service while i am putting my family and my self in danger someone has to bring this up to the media so they can take action first was my Audio Control Module now this I'm so sick of ford.
Valg_pacino is offline  
    Reply With Quote Quick reply to this message
Old 08-24-2015, 01:49 PM   #18
Focus Rookie
 
Join Date: Mar 2013
Fan#: 110604
Location: Shrewsbury, MA
What I Drive: 2015&2012 Focus Titanium Hatchback

Posts: 9
Points 101, Level 2
Points: 101, Level: 2 Points: 101, Level: 2 Points: 101, Level: 2
Level Up 2% Completed
Level up: 2% Level up: 2% Level up: 2%
Forum Activity 3%
Activity: 3% Activity: 3% Activity: 3%
FF Reputation: 1 Steve2012Focus Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by ktothek View Post
Any resolution to your problem? I had the same thing happen over the weekend. Took it to the dealer and am waiting to hear back from them.
No resolution. They've had the car since late on Thursday (it's now Monday afternoon).

EDIT: Update 8/25/15 - TCM (Transmission Control Module) replacement will be done under warranty. The car has 77K miles, so presumably under CSP (Customer Satisfaction Program) 14M02. I'd like to thank Meagan (FordService) for reaching out and offering to help. I have no idea if this resulted in the dealer getting a little nudge from Ford corporate to resolve the issue, but regardless I'm happy that this is getting done. I'll update after I've gotten the car back with any noticeable changes in transmission performance. It has always been very stuttery, but I haven't had any transmission problems until after the 15B22 software "upgrade".
ktothek likes this.

Last edited by Steve2012Focus; 08-25-2015 at 07:53 AM. Reason: Status update
Steve2012Focus is offline  
    Reply With Quote Quick reply to this message
Old 08-25-2015, 10:11 AM   #19
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 5,887
Points 10,771, Level 68
Points: 10,771, Level: 68 Points: 10,771, Level: 68 Points: 10,771, Level: 68
Level Up 81% Completed
Level up: 81% Level up: 81% Level up: 81%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 19 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by ktothek View Post
Any resolution to your problem? I had the same thing happen over the weekend. Took it to the dealer and am waiting to hear back from them.
Quote:
Originally Posted by Valg_pacino View Post
Ford is not stupid to send everyone a letter notifying about a recall on there cars one as it is I'm on a waiting list to bring my car in to get service while i am putting my family and my self in danger someone has to bring this up to the media so they can take action first was my Audio Control Module now this I'm so sick of ford.
Hi guys,

I want to check out some options. Please PM me your VIN, mileage, best daytime phone number, full name, and dealer name/location.


Quote:
Originally Posted by Steve2012Focus View Post
No resolution. They've had the car since late on Thursday (it's now Monday afternoon).

EDIT: Update 8/25/15 - TCM (Transmission Control Module) replacement will be done under warranty. The car has 77K miles, so presumably under CSP (Customer Satisfaction Program) 14M02. I'd like to thank Meagan (FordService) for reaching out and offering to help. I have no idea if this resulted in the dealer getting a little nudge from Ford corporate to resolve the issue, but regardless I'm happy that this is getting done. I'll update after I've gotten the car back with any noticeable changes in transmission performance. It has always been very stuttery, but I haven't had any transmission problems until after the 15B22 software "upgrade".
Happy to be of assistance! :)

Meagan
Steve2012Focus likes this.
__________________
FORD SERVICE

p: 800.392.FORD
t:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

f:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


M - F 11:30 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Last edited by FordService; 08-25-2015 at 12:22 PM.
FordService is offline  
    Reply With Quote Quick reply to this message
Old 08-25-2015, 12:22 PM   #20
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 5,887
Points 10,771, Level 68
Points: 10,771, Level: 68 Points: 10,771, Level: 68 Points: 10,771, Level: 68
Level Up 81% Completed
Level up: 81% Level up: 81% Level up: 81%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 19 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
__________________
FORD SERVICE

p: 800.392.FORD
t:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

f:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


M - F 11:30 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Last edited by FordService; 08-25-2015 at 12:23 PM. Reason: double post
FordService is offline  
    Reply With Quote Quick reply to this message
Reply

Bookmarks & Social Networks

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:
What I Drive
Year, color, and model of your car. Example: 2003 Focus Centennial Edition Sedan
Name
Your real name.
City
State
Country
Insurance
Please select your insurance company (Optional)

Log-in


Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 08:10 PM.


Copyright 2002-2015 FocusFanatics.com. All Rights Reserved : : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Mazda CX-3, Audi S3, Mazda MX-5 Miata and Acura TLX. You can find all Ford Focus, Focus ST and Focus RS related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area. If you own other makes have a look at Challenger Hellcat Forum, Charger Hellcat Forum, Cadillac ATS-V Forum, Cadillac CTS-V Forum, Lexus RC-F Forum, Lexus GS-F Forum, Mercedes GLA Forum, Mercedes GLE Forum and Volvo XC90 Forum.




 

Search Engine Optimization by vBSEO 3.6.1