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MK3 TSB, Recall & Problems Archive The place to chat about TSB and Known Issues for the 2012 Focus.

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Old 08-19-2014, 02:21 PM   #111
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See and thats the problem dealer to dealer they make their own rules. Getting dingged a 110 by one dealer and not snothere when there are arms lenght list of TSB makes it very frustrating.. I have been lucky i have had no run around except for fords diagnostic rules that force a tech to wash oil soaked clutch pads vs replacing them.i dont blame the dealer they have ford to answer to..
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Old 08-19-2014, 07:15 PM   #112
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Originally Posted by PratoN View Post
The difference is that the dealership is required to perform the recall/replace the parts/update the software.

Ford may have extended the warranty, but there's still not really anything stopping the dealer from saying, "What you're experiencing is normal for this transmission. That'll be $100 for the diagnostic fees."

I'm already out some $110 that I lost by paying a diagnostic fee to a dealership about 1.5 years ago before they really knew what was wrong (possibly before the TSB was issued) but after I passed 36k miles. I suppose I might be able to get that money back now.
Then you were bullied by your dealer. The transmission is covered by the 5 year/60,000 mile powertrain warranty. The bumper to bumper warranty expires at 3 years/36,000 miles and many dealers try to pull that crap on people.

If they had tried that crap on me, I would have not stopped short of contacting the attorney general in my state. These dealers can be real a**holes. The sad thing is most people don't want to fight and just tuck their tails and pay the fee. God knows how many diagnostic fees have been paid to unscrupulous dealers while their cars were still under full factory powertrain warranty.

Ford corporate can stand idly by and say that these dealers are independent of Ford and they can't do anything about it but Ford knows about the massive problems with the DPS6 and they are harming their brand reputation in the process. They need to reel in these renegade dealers or pull their ticket.
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Old 08-20-2014, 10:57 AM   #113
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Hi there!

I can look into this further. Please send me your VIN, mileage, best daytime phone number, full name, and dealer name/location.

Meagan
Hi there,

Is there a way I can contact you other than Private Message? It seems i cant send one/the site keeps crashing on me.

Thanks
Brendan
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Old 08-20-2014, 11:08 AM   #114
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Then you were bullied by your dealer. The transmission is covered by the 5 year/60,000 mile powertrain warranty. The bumper to bumper warranty expires at 3 years/36,000 miles and many dealers try to pull that crap on people...
True, but they shouldn't be expected to work for free. If they can't find anything wrong, they can't get reimbursed from Ford.

But then again, if they can't find anything wrong... maybe they shouldn't be mechanics in the first place.
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Old 08-20-2014, 11:31 AM   #115
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Hi there,

Is there a way I can contact you other than Private Message? It seems i cant send one/the site keeps crashing on me.

Thanks
Brendan
Great question.

As a Social Media Specialist, I'm only able to chat with customers via the platforms I'm on. I do not have email or a phone number.

I can send you a message and see if you can respond to that. If it still doesn't work, you can reach out to one of my colleagues on Facebook or Twitter (be sure to explain the situation to them, as I'm not currently on those platforms). Another option, if you don't have Facebook or Twitter, you can also call our Customer Relationship Center at 1-800-392-3673.

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Old 08-20-2014, 01:41 PM   #116
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Old 08-20-2014, 02:23 PM   #117
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Quote:
Originally Posted by PratoN View Post
True, but they shouldn't be expected to work for free. If they can't find anything wrong, they can't get reimbursed from Ford.

But then again, if they can't find anything wrong... maybe they shouldn't be mechanics in the first place.
If a customer has a concern with their DPS6 transmission that is significant enough for them to take time off from work to deliver their car to a dealership, then there is a problem. The fact that so many dealers just run diagnostics and then hand them a letter from Ford describing the operating characteristics of the DPS6 and send them on their way is shameful. The 14M01 warranty extension program validates my argument.

And yes, I absolutely expect the dealer to work for free during the 5 year/60,000 mile powertrain warranty period. Reimbursement from Ford corporate is not a concern for the end consumer. Proper, safe operation of their automatic transmission is the only thing they should have to worry about.

These service advisers have known for some time that there were major problems with the input shaft seals leaking and contaminating the clutches and yet many customers have been told their transmission was operating normally , charged a diagnostic fee and sent on their way. There is a fine line between complacency and outright fraud in this case.
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Old 08-20-2014, 02:49 PM   #118
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Quote:
Originally Posted by PratoN View Post
True, but they shouldn't be expected to work for free. If they can't find anything wrong, they can't get reimbursed from Ford.

But then again, if they can't find anything wrong... maybe they shouldn't be mechanics in the first place.
I definitely agree with that last part, and you also put your finger on a "which came first" problem with the first part. Even mechanics/technicians who could find what's wrong won't want to if they can make more money working on other problems. If one wanted to work on it anyway just for the challenge they might be told not to by their managers, who have to keep the shop from going broke. (Does anyone know whether a dealer does any better financially with a recall than with warranty work?)

Also, reimbursement is not the only problem facing the dealers. They cannot redesign seals or software themselves. The more advanced the technology gets, the more dependent dealers are on the manufacturer for support. That's true for either a warranty extension or a recall.

Quote:
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The difference is that the dealership is required to perform the recall/replace the parts/update the software. ...
That's good because it makes it easier for customers to get the repairs done, but is still no guarantee that they will be done correctly. Both Ford and the dealers have to do everything right to get a good result, and some people who should not be mechanics still are.

Quote:
Originally Posted by wavsine View Post
... And yes, I absolutely expect the dealer to work for free during the 5 year/60,000 mile powertrain warranty period. Reimbursement from Ford corporate is not a concern for the end consumer. Proper, safe operation of their automatic transmission is the only thing they should have to worry about. ...
Reimbursement would be a concern for me, because I wouldn't count on a mechanic/technician who is not making any money on a job to be doing their best work on my car. Some of the worst work that has ever been done to any of my cars was done by a dealer under a recall to replace valve stem seals, which is no more complicated than replacing the seals and clutches in a DCT. In an ideal world you're right about that not being something a customer should have to worry about, but, ... well, you know.
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Old 08-20-2014, 05:04 PM   #119
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Too little, too late.

Any chance that I can get re-imbursed by Ford for having to dump their piece of junk car at a huge loss? LOL

The thing is that the transmission was only one infuriating aspect of that car. Even if the transmission gave no trouble, there would still be suspension noises, creaking sheetmetal in the door hinge area, peeling chrome (razor sharp!) on the steering wheel, and before I got rid of it, squealing bearings in the heater blower motor.

It cost me a lot to trade in that car, but it was worth every penny. I hated it and it was making me miserable.

The Subaru that replaced it now has 14,000 miles on it and not a single issue.
We still have ours, but man, I feel the same way.

Rebuild one August 2013 25k, it's acting up again, but the dealer "can not replicate" our complaint......
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Old 08-20-2014, 05:10 PM   #120
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Quote:
Originally Posted by PratoN View Post
The difference is that the dealership is required to perform the recall/replace the parts/update the software.

Ford may have extended the warranty, but there's still not really anything stopping the dealer from saying, "What you're experiencing is normal for this transmission. That'll be $100 for the diagnostic fees."

I'm already out some $110 that I lost by paying a diagnostic fee to a dealership about 1.5 years ago before they really knew what was wrong (possibly before the TSB was issued) but after I passed 36k miles. I suppose I might be able to get that money back now.
Really? Because Lasco Ford of Fenton, Michigan told us that our car was not exhibiting any issues (it was, this is our second bout), told us the car was fine come get it, we did (and it drove home as if it had been repaired) and now 3 days later it's acting up again. We called them to bring the car back and they refused to schedule an appointment with us and told us they will not service our vehicle.
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