14M01 Ford Dual Clutch Warranty Extension Details and New TSB Clutch Parts! - Page 10 - Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum
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MK3 TSB, Recall & Problems Archive The place to chat about TSB and Known Issues for the 2012 Focus.

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Old 08-12-2014, 11:34 AM   #91
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is the "Rev F" clutch pack out yet?

i just picked up my 12 Focus from the dealer yesterday after a re-flash. clutch replaced in february, was good for about 5.5-6 months, problems started again.

there was no mention of the TSB however.
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Old 08-12-2014, 03:54 PM   #92
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So according to my "Build Date" should I have all the updated "Brown" seals and all the
updates to the firmware ? Because after only 945 miles since purchasing 3 weeks ago I've noticed a shutter and/or shudder already in stop and go traffic.


Primary Features
Build Date: 17.04.2014
Vehicle Line: Focus (C346N)
Body Style: 4 Door Saloon
Version: Series 66
Engine: 2.0L Duratec DI TI-VCT (160PS)
Transmission: 6 Speed Auto Transmission DPS6
Drive: LHD FWD
Emission: With 49 State/Non Green State Req
Air Conditioning: Dual Zone Auto Temp Control A/C
Paint: Ruby Red TC
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Old 08-12-2014, 04:08 PM   #93
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Quote:
Originally Posted by bjm5295 View Post
is the "Rev F" clutch pack out yet?

i just picked up my 12 Focus from the dealer yesterday after a re-flash. clutch replaced in february, was good for about 5.5-6 months, problems started again.

there was no mention of the TSB however.
Hi there!

I can look into this further. Please send me your VIN, mileage, best daytime phone number, full name, and dealer name/location.

Meagan
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Old 08-13-2014, 08:18 PM   #94
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After reading all these posts I finally feel good that Ford extended warranty & hopefully have a real fix per video--- if so it will go a long way to hold values (in my opinion)----DC when operating properly is VG!! MJB
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Old 08-15-2014, 09:10 PM   #95
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Got the warranty extension letter today - thanks Ford! :)
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Old 08-16-2014, 10:45 AM   #96
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Originally Posted by xf7975 View Post
thanks Ford! :)
Unbelievable.

I for one am not thanking Ford. I can't wait to call the Regional Customer Service manager from Ford who told me my horrid slipping and grinding transmission was "normal" and "operating as it was designed", even when my dealership acknowledged there was something very wrong. The guy basically accused me of being a liar.

For almost three years I've been taking this car to the dealership every couple of months to try and fix this transmission. For three years it's sounded like someone put a bag of marbles in a food processor whenever it shifts into 3rd gear and slips whenever I pull away from a stop. I don't want to sound petty, it's first world problems, but I paid $22,000 for a brand new vehicle and it's driven like garbage since the week I took it home in Nov. '11. I want more than a warranty extension.
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Old 08-16-2014, 09:28 PM   #97
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Don't forget the line directly from a Ford engineer that made me trade my 6 month old Focus in: "Close your windows, turn up your radio. If you don't hear the grinding, it's normal".

Last edited by sailor; 08-17-2014 at 09:47 PM. Reason: Remove deleted post quoted here.
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Old 08-18-2014, 12:08 PM   #98
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Quote:
Originally Posted by smizak View Post
Unbelievable.

I for one am not thanking Ford. I can't wait to call the Regional Customer Service manager from Ford who told me my horrid slipping and grinding transmission was "normal" and "operating as it was designed", even when my dealership acknowledged there was something very wrong. The guy basically accused me of being a liar.

For almost three years I've been taking this car to the dealership every couple of months to try and fix this transmission. For three years it's sounded like someone put a bag of marbles in a food processor whenever it shifts into 3rd gear and slips whenever I pull away from a stop. I don't want to sound petty, it's first world problems, but I paid $22,000 for a brand new vehicle and it's driven like garbage since the week I took it home in Nov. '11. I want more than a warranty extension.
Hi there,

Do you have your case number handy? Please send it to me (or your VIN if you can't find it) and I'll look into this.

Meagan
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Old 08-18-2014, 09:47 PM   #99
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Quote:
Originally Posted by smizak View Post
Unbelievable.

I for one am not thanking Ford. I can't wait to call the Regional Customer Service manager from Ford who told me my horrid slipping and grinding transmission was "normal" and "operating as it was designed", even when my dealership acknowledged there was something very wrong. The guy basically accused me of being a liar.

For almost three years I've been taking this car to the dealership every couple of months to try and fix this transmission. For three years it's sounded like someone put a bag of marbles in a food processor whenever it shifts into 3rd gear and slips whenever I pull away from a stop. I don't want to sound petty, it's first world problems, but I paid $22,000 for a brand new vehicle and it's driven like garbage since the week I took it home in Nov. '11. I want more than a warranty extension.


I agree it's time for more, Ford should do a "Recall", if they wont do it on their own then the Gov't should make them. There's way too many owner's out there that have spent a lot of hard earned money on these cars and Ford has had three yrs. to fix this. It seems to me that this is the only! fix. Give us a tranny like the one that was in my 2010 Focus SES I never had a problem with it in 38K miles and it got 34 mpg. So "PLEASE" Ford really step up to the plate.
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Old 08-19-2014, 04:55 AM   #100
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Quote:
Originally Posted by kennyh3 View Post
I agree it's time for more, Ford should do a "Recall", if they wont do it on their own then the Gov't should make them. There's way too many owner's out there that have spent a lot of hard earned money on these cars and Ford has had three yrs. to fix this. It seems to me that this is the only! fix. Give us a tranny like the one that was in my 2010 Focus SES I never had a problem with it in 38K miles and it got 34 mpg. So "PLEASE" Ford really step up to the plate.
Im surprised more people aren't upset like smizak.
1. the letter now arriving in focus owners mailboxes shows that this was not a small limited problem like many (including me) thought.
2. the 4 pages everything is normal you are driving it wrong "memo" was completely wrong. Many people have had new parts installed and the symptoms they were told were normal went away. How could they go away if they were normal ?
3. I've had two mustangs that were awesome but on this one DCT issue, I have never seen an auto company drop the ball so hard. Every dealer can give you a different answer.
4. the best people at Ford are the customer reps here and at Facebook who have tirelessly tried to help all these people who were sloughed off by the dealers.
5. often posters here tell of long waits for backordered parts and/or for sec appointments, another indicator that this is not a small, limited problem.
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