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MK3 TSB, Recall & Problems Archive The place to chat about TSB and Known Issues for the 2012 Focus.

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Old 12-04-2014, 02:37 PM   #131
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Welcome to the forum!

Is your daughter's Focus experiencing these symptoms? If so, I recommend heading to the dealer for a diagnostic. Please let me know if you do, so I can look into some options.

Hi thanks for your response. I'm currently in a remote area in NM for my job so my intent access is limited.
But yes, the car shudders on takeoff unless you really give it the gas (full throttle). The dealer salesperson said that was normal for this car and I shouldn't be alarmed. It wasn't until I read this thread that became worried.
I plan on having her or my wife take it to the dealer soon and get their take on the issue. I will call the dealer and make sure they know about the extended transmission warranty ! )
Thanks for all of your information and helpfulness. I currently own 3 Fords and hope to remain a Ford-man for many years.
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Old 12-16-2014, 07:49 PM   #132
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Bought my 2013 SE 10 days ago. Bought it from the big chain auto store. I questioned why one headlight screw was missing and the other was laying up by the wiper units. They ran a "service history" and detailed that the car had been serviced for an "oil leak". I ran a carfax and found the open TSB for the tranny shudder. But it also shows the car was serviced at a local Ford dealer four days prior to me buying it. I took the car to that dealership yesterday to see if they could tell me what had been done and if the Recall had been done.

They printed off a sheet that details:

CAUSE "VIS. INSP. CONFIRMS OIL LEAK @ BELL HOUSING; PERF. PCM/TCM RECAL & ADAPT. RE-LRN; RD TEST-REMOVE TRANS, FND OIL LK FR. R/MAIN BED PLATE

CORRECTION 51 2011-2015 FIESTA DPS6: REPROGRAM THE PCM/TCM, PERFORM PINPOINT TEST TWICE PER WSM PROCEDURE, REPLACE BOTH INNER INPUT SHAFT SEALS AND CLEAN CLUTCH"

So I asked "does this mean the recall has been done?" After some hesitation, they replied "yes".

I am noticing the shudder. I have a 30 day warranty with the big box dealer. Suggestions? Drive it and not worry? Take it back to the place I bought it for them to deal with? Return it? Or take it back to the Ford dealer? or different dealer?
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Old 12-16-2014, 09:15 PM   #133
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Simple answer would be to return it.

There wasn't "recall" which is why the Dealer would be reluctant to say a "recall" had been done. The TSB you found is likely the one that extended the warranty period on clutches/seals programming to 100,000/8? yrs..

The seals/cleaning/reprogram doesn't ALWAYS solve the problem, sometimes it can come back bad enough to need a new set of clutches.

One big problem for you is that the break in for the job just done will take longer than the 30 day warranty you got on the car, so depending on the mileage you could be out of coverage before even knowing if it will work right. it would be a "pre-existing problem" but I don't know how that "Big Box" car store warranty is written.

Don't know the miles on it now, so I don't know if any Ford powertrain warranty (5/60) would even apply, and the TCM is covered to 8/80 under emissions warranty.

Ford Dealer is the only place with the tools/computer to work on these transmissions, even working through the Dealer that sold it to you the work would be done elsewhere.

Sometimes parts other than those covered by the TSB warranty extension can be involved, that's why you are in a tough spot as far as that short warranty is concerned.
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Old 12-16-2014, 10:02 PM   #134
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Thanks for the good info. Car is at 20,390 miles. I will call the place I bought it from in the morning. Unfortunately they only offer a "5 day no hassle return policy". And I've had it for 10 days.
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Old 12-16-2014, 10:12 PM   #135
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At least low mileage isn't the worry I envisioned as possible at a high one.

Full Ford warranty should still be in effect.
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Old 12-17-2014, 05:19 AM   #136
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Quote:
Originally Posted by tom's2013SE View Post
Bought my 2013 SE 10 days ago. Bought it from the big chain auto store. I questioned why one headlight screw was missing and the other was laying up by the wiper units. They ran a "service history" and detailed that the car had been serviced for an "oil leak". I ran a carfax and found the open TSB for the tranny shudder. But it also shows the car was serviced at a local Ford dealer four days prior to me buying it. I took the car to that dealership yesterday to see if they could tell me what had been done and if the Recall had been done.

They printed off a sheet that details:

CAUSE "VIS. INSP. CONFIRMS OIL LEAK @ BELL HOUSING; PERF. PCM/TCM RECAL & ADAPT. RE-LRN; RD TEST-REMOVE TRANS, FND OIL LK FR. R/MAIN BED PLATE

CORRECTION 51 2011-2015 FIESTA DPS6: REPROGRAM THE PCM/TCM, PERFORM PINPOINT TEST TWICE PER WSM PROCEDURE, REPLACE BOTH INNER INPUT SHAFT SEALS AND CLEAN CLUTCH"

So I asked "does this mean the recall has been done?" After some hesitation, they replied "yes".

I am noticing the shudder. I have a 30 day warranty with the big box dealer. Suggestions? Drive it and not worry? Take it back to the place I bought it for them to deal with? Return it? Or take it back to the Ford dealer? or different dealer?
Sailors answer to you is dead on. If you read the hundreds of posts here and at the lemon law blog, you'll realize you have walked into a real mess created by Ford. I think the dealer who sold you this may back down if confronted with all the information available here.

If the vehicle you bought is not covered by fords extended transmission warranty, you face a lot of potential cost. I am genuinely sorry that these are resold in the used market if the ford warranty does not carry thru.

That being said the Ford rep Meagan, here at this board , and the Ford reps at their Facebook page, are the only people sincerely trying hard to get these cars fixed.
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Old 12-17-2014, 10:44 AM   #137
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Quote:
Originally Posted by tom's2013SE View Post
Bought my 2013 SE 10 days ago. Bought it from the big chain auto store. I questioned why one headlight screw was missing and the other was laying up by the wiper units. They ran a "service history" and detailed that the car had been serviced for an "oil leak". I ran a carfax and found the open TSB for the tranny shudder. But it also shows the car was serviced at a local Ford dealer four days prior to me buying it. I took the car to that dealership yesterday to see if they could tell me what had been done and if the Recall had been done.

They printed off a sheet that details:

CAUSE "VIS. INSP. CONFIRMS OIL LEAK @ BELL HOUSING; PERF. PCM/TCM RECAL & ADAPT. RE-LRN; RD TEST-REMOVE TRANS, FND OIL LK FR. R/MAIN BED PLATE

CORRECTION 51 2011-2015 FIESTA DPS6: REPROGRAM THE PCM/TCM, PERFORM PINPOINT TEST TWICE PER WSM PROCEDURE, REPLACE BOTH INNER INPUT SHAFT SEALS AND CLEAN CLUTCH"

So I asked "does this mean the recall has been done?" After some hesitation, they replied "yes".

I am noticing the shudder. I have a 30 day warranty with the big box dealer. Suggestions? Drive it and not worry? Take it back to the place I bought it for them to deal with? Return it? Or take it back to the Ford dealer? or different dealer?
Quote:
Originally Posted by tom's2013SE View Post
Thanks for the good info. Car is at 20,390 miles. I will call the place I bought it from in the morning. Unfortunately they only offer a "5 day no hassle return policy". And I've had it for 10 days.
Hi tom's2013SE,

Welcome to the forum!

With certain repairs, there's a break-in period before things settle in. That being said, it's always a good idea to head to your dealer, or even get a second opinion, if you're concerned with the symptoms you're experiencing. I'll be happy to look into some additional assistance once you have an appointment set up. :)

Quote:
Originally Posted by mr_cassandra View Post
...That being said the Ford rep Meagan, here at this board , and the Ford reps at their Facebook page, are the only people sincerely trying hard to get these cars fixed.
Thanks for the vote of confidence, mr_cassandra! :D I'll pass along your kind words to my Facebook counterparts.

Meagan
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Old 12-17-2014, 04:31 PM   #138
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I took the car back to the "Big box" store that I bought it from to address my concerns. The salesrep and I met with their service adviser. He was aware of the issues Ford is having with the Focus tranny. I must say they were very sympathetic and never pressured me to do anything. They offered to do whatever would make me happy including taking the car back.

What we have agreed to do for now:

Drive the car hoping the system "learns as you drive" which is part of the reflash completed by the local Ford dealer. On January 5th bring the car in to them, they will take it to their local Ford dealer and have them check it out. I will then have the choice to have further work done if needed, return the car, or replace the car. If further work is needed, they will provide me with a loaner.

So far so good.
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Old 12-17-2014, 05:00 PM   #139
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Quote:
Originally Posted by tom's2013SE View Post
I took the car back to the "Big box" store that I bought it from to address my concerns. The salesrep and I met with their service adviser. He was aware of the issues Ford is having with the Focus tranny. I must say they were very sympathetic and never pressured me to do anything. They offered to do whatever would make me happy including taking the car back.

What we have agreed to do for now:

Drive the car hoping the system "learns as you drive" which is part of the reflash completed by the local Ford dealer. On January 5th bring the car in to them, they will take it to their local Ford dealer and have them check it out. I will then have the choice to have further work done if needed, return the car, or replace the car. If further work is needed, they will provide me with a loaner.

So far so good.
sounds like a good, honest dealer. Please take as long as you need to review all the other folks getting repairs here before you make your decision to keep the car.
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Old 12-17-2014, 05:52 PM   #140
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Yes, that sounds like a good response from the Dealer.

Even if it starts working OK & you decide you don't like it or don't want to chance it they'll get back a car in better working order to sell. ("break in" done)

If it continues to be problematic you've got an out.

Without getting into all the details & guesses some have ended up having repeat troubles, and that wouldn't be a good position to be left in.

Break in period for a new clutch set is 1,000 miles, and the used set can take a while as well so don't be afraid to use it. This will give you time to do more reading here, and there's a "stickie" in the MkIII section you might want to read as well.

These will never be just like a traditional torque converter type automatic, and "creeping" is something they aren't good at just like a manual transmission. You've now got time for an extended test drive & more research to make your decision.

Luck!
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