2012 Ford Focus Steering Problem - Page 14 - Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum > Ford Focus Third Generation > MK3 TSB, Recall & Problems Archive

MK3 TSB, Recall & Problems Archive The place to chat about TSB and Known Issues for the 2012 Focus.

Search This Forum | Image Search | Advanced Search    
FocusFest

Like Tree6Likes
Reply




 
LinkBack Thread Tools Display Modes
Old 11-14-2011, 08:29 AM   #131
Focus Rookie
 
Join Date: Aug 2011
Fan#: 89010
Location: Francis Creek, WI
What I Drive: 2012 race red focus

Posts: 8
FF Reputation: 1 yamahacreeker Good Standing Member
Buy-Sell-Trade Rating: (0)
Just think what it would be if all of you lived in a snowy state and had to drive your focus in the snow and ice and this probblem was happening to you..... you would be in the ditch upside down. Glad its fixed
yamahacreeker is offline  
    Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 11-14-2011, 10:47 AM   #132
Focus Jr. Enthusiast
 
Join Date: Sep 2011
Fan#: 89975
Location: Chula Vista, CA
What I Drive: 2012, Sonic Blue, Focus S

Posts: 35
FF Reputation: 1 drvudoo Good Standing Member
Buy-Sell-Trade Rating: (0)
Mine was made on 8/15. I had the issue. After the first trip to the service dept. They did a realignment. This help the dead zone. It did not resolve the issue of over correction. After 3K the ride has gotten harder and the event that initiates the over correction has diminish but not totally gone away. Thanks to Natasha it's at a dealership Ford has more comfort dealing with. If you are in the San Diego area Pearson Ford in Kearny Mesa has the nicest front end service department I've been in. I will hopefully get my car back today. I'll report back in a couple of weeks to let you guys know if the issue is resolved.
drvudoo is offline  
    Reply With Quote Quick reply to this message
Old 11-14-2011, 12:06 PM   #133
Focus Enthusiast
 
Join Date: Oct 2011
Fan#: 90592
Location: Concord, CA
What I Drive: 2012 titanium 5door

Posts: 64
Points 518, Level 10
Points: 518, Level: 10 Points: 518, Level: 10 Points: 518, Level: 10
Level Up 36% Completed
Level up: 36% Level up: 36% Level up: 36%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 1 cardoc1 Good Standing Member
Buy-Sell-Trade Rating: (0)
The car is still steering ok. When I first had the problem it felt like the steering gear was binding. I drove down my street at about 10 mph quickly turning the wheel back and forth about 20 times. I have had no problem since. I hope that fixed it perminently
( I still need a spell checker)
cardoc1 is offline  
    Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 11-14-2011, 01:59 PM   #134
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 5,887
Points 10,771, Level 68
Points: 10,771, Level: 68 Points: 10,771, Level: 68 Points: 10,771, Level: 68
Level Up 81% Completed
Level up: 81% Level up: 81% Level up: 81%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 19 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by csvt2060 View Post
Update: They are replacing the steering rack in the Focus I drove (built October).
I'm glad they are working to resolve your steering issue.

Quote:
Originally Posted by cardoc1 View Post
I decided to take it on a 100 mile road trip to Sacramento. That's when I discovered a major problem. I too couldn't keep it going in a straight line. I had to constantly saw at the wheel. By the time I arrived at my destination my arms and shoulders hurt so much that I could hardly move them.
Hey cardoc1,

Ouch, sorry it was so tough on your trip. Glad it's easier now, though. Please PM me your VIN, contact information, mileage, & servicing dealer name/state and I'll assist.

Quote:
Originally Posted by texas75218 View Post
Yes there are a number of ones after that build date with the issue.
I replied to your PM, and I'm happy your parts arrived and your Focus is taken care of.

Quote:
Originally Posted by jjessop View Post
Cardoc, exact same issue here! Got our SE in mid October and drove to Sacramento on the same route you did, 680/80 from Castro Valley and I was a mess when we got there.
Please keep me updated. My offer of escalation is still available if you need me.

Quote:
Originally Posted by drvudoo View Post
After 3K the ride has gotten harder and the event that initiates the over correction has diminish but not totally gone away. Thanks to Natasha it's at a dealership Ford has more comfort dealing with. If you are in the San Diego area Pearson Ford in Kearny Mesa has the nicest front end service department I've been in. I will hopefully get my car back today. I'll report back in a couple of weeks to let you guys know if the issue is resolved.
Thanks for the great update! I'm happy to help.

~Natasha
__________________
FORD SERVICE

p: 800.392.FORD
t:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

f:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


M - F 11:30 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
FordService is offline  
    Reply With Quote Quick reply to this message
Old 11-28-2011, 12:01 PM   #135
Focus Rookie
 
Join Date: Oct 2011
Fan#: 91332
Location: Castro Valley, CA
What I Drive: 2012 White se sedan

Posts: 16
FF Reputation: 1 jjessop Good Standing Member
Buy-Sell-Trade Rating: (0)
Was hoping to hold out a bit longer but at 1,000 miles had to finally take the car in for the highway wandering issue. It was getting worse, not better and I could no longer stand driving it on the highway nor did I feel safe.

Arrived at the dealer with the forum pages printed out and they quickly found the service bulletin and assured me they knew what the issue was and the new steering gear would correct it. Crossing my fingers that this is resolved on the first try and was impressed with the dealer so far.
jjessop is offline  
    Reply With Quote Quick reply to this message
Old 11-28-2011, 02:01 PM   #136
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 5,887
Points 10,771, Level 68
Points: 10,771, Level: 68 Points: 10,771, Level: 68 Points: 10,771, Level: 68
Level Up 81% Completed
Level up: 81% Level up: 81% Level up: 81%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 19 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by jjessop View Post
Arrived at the dealer with the forum pages printed out and they quickly found the service bulletin and assured me they knew what the issue was and the new steering gear would correct it. Crossing my fingers that this is resolved on the first try and was impressed with the dealer so far.
Awesome! Thanks for the follow up.

~Natasha
__________________
FORD SERVICE

p: 800.392.FORD
t:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

f:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


M - F 11:30 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
FordService is offline  
    Reply With Quote Quick reply to this message
Old 11-29-2011, 12:25 AM   #137
Focus Jr. Enthusiast
 
Join Date: Sep 2011
Fan#: 89975
Location: Chula Vista, CA
What I Drive: 2012, Sonic Blue, Focus S

Posts: 35
FF Reputation: 1 drvudoo Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by FordCustomerService View Post
I responded to your PM explaining the best possible way to assist. If you prefer to wait and see if it has stopped wandering, that's perfectly fine, but I am here if you need me.

~Natasha
OK here it goes.

After thinking about it, I decided to go with Natasha's offer. Someone from Ford Customer Service called me. I was hesitant if anything was going to happen since the wandering was not occurring as frequent was it had been. Tammy(?) from Ford Customer service asked if I want to use my dealer's service department or another. I chose another service department that Ford had a good working relationship with. I was glad I chose the latter. The service department at Person Ford here in San Diego was night and day from Fuller. The service adviser treated me like a valued customer and not a bother. After a day they came back with a diagnosis of parts replacement. Went back in to get a rental while they waited for parts. I was given a Chevy Aveo. OMG my broken focus is 10x the car the Aveo was. What a pile of crap. No wonder why import cars ruled the sub compact class.

Natasha you gotta do something about your supply chain. I had to wait a week for the new steering gear to come in.

Well right out from the dealer the steering was stiff. I mean stiff all the time, as if I had no power steering. I thought I was driving my parent's 80's Mazda.

Drove it on my normal commute. The back end kicked out due to road construction on the freeway. The steering stayed true. With this fix driving is a bit dead. I've lost a lot of feel. Taking corners at speed has lost that loving feeling.

The end story is no more wandering after a week and a half, the stiffness has faded a bit. I have confidence in the car. I feel safe, which was the whole reason I went with Natasha's help.

I'm very glad Ford did not say that my wandering problem was just perception of how a new steering systems works. For those of you who posted that owners that have this issue are crazy. I hope you never have the unsafe feeling I've had driving this car. I hope you never worry that your car is driving itself and possibly injuring yourself and your family driving inside.

Thank you Ford for stepping up and resolving my issue.


Ford please make sure this fix is available any customer and not just Focus that are manufactured before a certain date. There are too many happy customers after the service for this to be forced upon by your customers to their service department.
drvudoo is offline  
    Reply With Quote Quick reply to this message
Old 11-29-2011, 02:20 PM   #138
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 5,887
Points 10,771, Level 68
Points: 10,771, Level: 68 Points: 10,771, Level: 68 Points: 10,771, Level: 68
Level Up 81% Completed
Level up: 81% Level up: 81% Level up: 81%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 19 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by drvudoo View Post
The end story is no more wandering after a week and a half, the stiffness has faded a bit. I have confidence in the car. I feel safe, which was the whole reason I went with Natasha's help.
Thanks for the positive message and feedback. I appreciate it! I'm sorry the steering rack took a few days to get there, but am thankful it resolved your concerns. Please keep me in mind if you have any questions.

~Natasha
__________________
FORD SERVICE

p: 800.392.FORD
t:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

f:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


M - F 11:30 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
FordService is offline  
    Reply With Quote Quick reply to this message
Old 11-29-2011, 05:09 PM   #139
Captain TMI
 
whynotthinkwhynot's Avatar
 
Join Date: Jan 2005
Fan#: 18416
Location: the armpit of TN, Memphis, TN
What I Drive: 05 Focus Wagon; 13 C-Max SEL

Posts: 21,219
Points 37,852, Level 100
Points: 37,852, Level: 100 Points: 37,852, Level: 100 Points: 37,852, Level: 100
Level Up 0% Completed
Level up: 0% Level up: 0% Level up: 0%
Forum Activity 29%
Activity: 29% Activity: 29% Activity: 29%
FF Reputation: 274 whynotthinkwhynot Outstanding Standing Member whynotthinkwhynot Outstanding Standing Member whynotthinkwhynot Outstanding Standing Member
Buy-Sell-Trade Rating: (1)
Quote:
Originally Posted by FordCustomerService View Post
I'm sorry the steering rack took a few days to get there
It probably seemed more like a year driving an Aveo.
__________________
Be eclectic.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


Moderating everything now, let me know if I can help.
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


Quote:
You're special aren't you.
whynotthinkwhynot is offline  
    Reply With Quote Quick reply to this message
Old 11-29-2011, 08:02 PM   #140
Focus Rookie
 
Join Date: Oct 2011
Fan#: 91332
Location: Castro Valley, CA
What I Drive: 2012 White se sedan

Posts: 16
FF Reputation: 1 jjessop Good Standing Member
Buy-Sell-Trade Rating: (0)
Quick update, despite my earlier positive attitude that things were getting fixed I just got off the phone with the dealer. Ford Engineering says my production date had already been fixed and my steering rack should not have an issue. OK....great, then why does my car weave gently back and forth on the highway? Back to visit the dealer (and my car) tomorrow but I'm already mentally prepared to drive it off and trade it in on a new Honda.

-jerry
jjessop is offline  
    Reply With Quote Quick reply to this message
Reply

Bookmarks & Social Networks

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:
What I Drive
Year, color, and model of your car. Example: 2003 Focus Centennial Edition Sedan
Name
Your real name.
City
State
Country
Insurance
Please select your insurance company (Optional)

Log-in


Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 12:26 AM.


Copyright 2002-2015 FocusFanatics.com. All Rights Reserved : : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Mazda CX-3, Audi S3, Mazda MX-5 Miata and Acura TLX. You can find all Ford Focus, Focus ST and Focus RS related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area. If you own other makes have a look at Challenger Hellcat Forum, Charger Hellcat Forum, Cadillac ATS-V Forum, Cadillac CTS-V Forum, Lexus RC-F Forum, Lexus GS-F Forum, Mercedes GLA Forum, Mercedes GLE Forum and Volvo XC90 Forum.




 

Search Engine Optimization by vBSEO 3.6.1