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Old 03-13-2019, 09:37 AM   #1
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Can't register on Ford, Sync update workarounds?

Hi, so I've got a 2015 Focus Titanium HB that I bought used about 18months ago. I've seen the new updates to Sync and have been wanting to update for a while now. Only problem is, every time I go to owner.ford.com to register so I get an error msg saying it can't be completed at this time. This has been going on for about 6 weeks now.

Contacting Ford was an exercise in futility. First time the rep had me try various browsers (I've used Safari, Chrome, Firefox, and IE) in various settings, and eventually he told me "Sorry, but it appears to be a problem on our end. Unfortunately we're aware of this but there's no timetable on if or when there'll be a fix"

Tried contacting them a second time last week to see if they could just give me a link directly to the download for the updated Sync software: was told no as it's not available to them. Asked if they could manually register me on their end: again, no...not within their power. Was told to just "keep trying at non-peak hours" and there's nothing they can do.

So, what I'm wondering is has anyone found a workaround? I know Ford knows this is an issue, both reps told me as much but couldn't help me with the registration problem.

Is there a way to obtain the software other than registering through Ford? Or is it a special download tied to your vin or something? Any suggestions? Thanks


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Old 03-13-2019, 12:49 PM   #2
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you could try on the ford uk website putting your vin in no need to register not sure if us vin will be recognised
https://www.ford.co.uk/owner/resourc...tooth/update#/

or you could try registering on ford india
https://www.india.ford.com/owner/dashboard/
i used this website before it became available in the uk
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Old 03-13-2019, 03:09 PM   #3
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I downloaded the Sync 3 update for my 2012 Titanium HB without navigation. Same file? Might be worth trying. I can pop it onto dropbox.
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Old 03-13-2019, 03:14 PM   #4
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[quote=Ldsundance;11367353]

I'll try that now, thanks :)

Edit - You're a genius, thank you! Ford UK worked :D

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Old 03-13-2019, 03:15 PM   #5
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Quote:
Originally Posted by SupraGuy View Post
I downloaded the Sync 3 update for my 2012 Titanium HB without navigation. Same file? Might be worth trying. I can pop it onto dropbox.
No, thanks but I have the one with the navigation screen. I'm guessing that's the MyFordTouch thing?
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Old 03-13-2019, 03:27 PM   #6
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It's supposed to be available with and without nav, but it looks like it suggested that file for me though it might not actually be appropriate. I think it would let me get the update for the file with navigation as well, but I'd have to wait until I get home to try... The file definitely is for Sync 3 though.
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Old 03-13-2019, 04:29 PM   #7
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Well, I managed to download a file from Ford UK; but I'm getting a "Bad Installation File" error when trying to install. Did the format to Fat32 on a newish working USB drive, extracted all files to the drive, turned on car and plugged in to usb port...then I get the error.

Looking online it sounds like the files are pretty big (~2gb), is that normal? My download was only 562mb. Could that be the problem?

Edit: Tried 3 different 64gb drives (Sandisk, Samsung, and PNY: all less than 1 year old, all work) same error.

Last edited by tdl2024; 03-13-2019 at 04:49 PM.
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Old 03-13-2019, 05:15 PM   #8
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Quote:
Originally Posted by SupraGuy View Post
It's supposed to be available with and without nav, but it looks like it suggested that file for me though it might not actually be appropriate. I think it would let me get the update for the file with navigation as well, but I'd have to wait until I get home to try... The file definitely is for Sync 3 though.
That'd be much appreciated, I don't think the file I got from the UK site is working (says "bad installation file")
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Old 03-13-2019, 06:46 PM   #9
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Sync accepts a Max of like 32 or 16 gb fat32, try partitioning it a much lower size (about 8gb) and it should ok

That was my issue anyway
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Old 03-17-2019, 05:56 PM   #10
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Ok, so most recent update:

Tried again to register on Ford US and it finally worked. Got a file that was oddly enough different from the UK file (about 23mb bigger) and it installed (I think) just now.

Thanks for the help guys!

Last edited by tdl2024; 03-17-2019 at 06:59 PM.
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