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Old 03-05-2015, 03:09 PM   #91
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Great, thank you so much for clarifying. Luckily there's a very reputable dealership just down the road from me so I'll try to visit them this weekend.
If you'd like to go armed with a little information, go to etis.ford.com and enter your VIN in the "vehicle" (iirc) section. This will not only tell you how your car is equipped but will also show any outstanding "Field Service Actions". If FSA 12B37 is still outstanding you're on a pretty old software version and 12B37 has to be performed to maintain your warranty. If 12B37 has been performed you shouldn't have rollback issues.
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Old 03-05-2015, 03:22 PM   #92
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^ I tried my VIN for the heck of it and it says "The information you have requested is not available at this time." under vehicle software.
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Old 03-05-2015, 07:48 PM   #93
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If you'd like to go armed with a little information, go to etis.ford.com and enter your VIN in the "vehicle" (iirc) section. This will not only tell you how your car is equipped but will also show any outstanding "Field Service Actions". If FSA 12B37 is still outstanding you're on a pretty old software version and 12B37 has to be performed to maintain your warranty. If 12B37 has been performed you shouldn't have rollback issues.
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^ I tried my VIN for the heck of it and it says "The information you have requested is not available at this time." under vehicle software.

Same here :( It shows the vehicle summary but returns that error when I try to check the software. Could I ask the dealership to look my car up in etis for me to verify?
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Old 03-05-2015, 08:01 PM   #94
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Same here :( It shows the vehicle summary but returns that error when I try to check the software. Could I ask the dealership to look my car up in etis for me to verify?
Not sure if the software category is Sync/MFT or the ECM, but suspect it's the entertainment stuff. In any event, look for outstanding Field Service Actions - if 12B37 is not there you're at least up to late 2012 standards. I presume your dealer can tell you what ECM software you're running and its date.
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Old 03-05-2015, 08:27 PM   #95
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Not sure if the software category is Sync/MFT or the ECM, but suspect it's the entertainment stuff. In any event, look for outstanding Field Service Actions - if 12B37 is not there you're at least up to late 2012 standards. I presume your dealer can tell you what ECM software you're running and its date.
Derp, section above "Vehicle Software". Do you have to have an account or anything to get the FSA section to populate? I've had the window open for 10 minutes and the Software section generated a response but the FSA section still says "Checking for outstanding actions... Please Wait!"
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Old 03-06-2015, 05:11 PM   #96
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Ah, I see you have a 2012 that's never had a software update? The rolling backwards was addressed in a software update later on and that actually adds some of the traditional automatic "creep forward". I'd go to the dealer and simply tell them that you know there is a software update available for the transmission and would like that performed.
Seconded. :)

I don't properly recall the TSB number, but they should be able to find it when describing the issue. Wasn't it 12B37 that addressed it? (Manual transmissions are why cars roll backwards, and the DCT is essentially two manual transmissions controlled by computer... at any rate, I did look the number up and the roll back problem was mentioned with 12B37, so maybe that's the one but I'd let the dealer confirm the actual number... :) )

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It also helps with other DCT issues and is recommended in general. Just remember that the transmission is always learning/adapting so drive it "with spirit" as much as you can after getting the update done so it learns to downshift quickly when you want it to and perform well in general . Hope this helps!
And I will definitely keep that in mind once I get mine in and fixed as how others had done. I was told to drive it like a regular automatic when I first got it, but when finding this forum, people were starting to discuss the greater nuances of DCT and to drive it "with spirit" (not grannying it with low acceleration, but not gunning it either!)


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A good dealership definitely goes along way and I think is a huge difference in these forums from jaded to the accepting haha.

My dealership just did the full fix (seals, clutches, reflash, etc) without alot of hair pulling or anything. Very happy with this car now!

That's awesome to read, thanks!
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Old 03-10-2015, 01:49 PM   #97
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At a stop light, is it better to put it in Neutral instead of select shift?
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Old 03-10-2015, 01:58 PM   #98
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At a stop light, is it better to put it in Neutral instead of select shift?
The transmission, as it's a manual internally, will go into neutral by itself with a gear selected ("D" or "S" w/1st)... I think it would be just adding wear and tear to be shifting it in and out of neutral on the selector.
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Old 03-10-2015, 03:45 PM   #99
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It'll be declutched at least at a stop, so there is no load on the engine/trans while waiting.

Being ready to move if necessary is usually considered best from a safety standpoint.
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Old 03-10-2015, 03:49 PM   #100
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It'll be declutched at least at a stop, so there is no load on the engine/trans while waiting.

Being ready to move if necessary is usually considered best from a safety standpoint.
Yes, clutch fully disengaged, a much more accurate statement than mine actually. :)
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