Heater Core gone already?! - Page 3 - Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum > Ford Focus Tech Discussions > General Technical Chat

General Technical Chat This section is for technical discussions relating to general maintenance, electrical issues, engine trouble, and recalls.

Search This Forum | Image Search | Advanced Search    
FocusFest

Like Tree1Likes
Reply




 
LinkBack Thread Tools Display Modes
Old 11-23-2015, 02:59 PM   #21
Focus Rookie
 
Join Date: Nov 2015
Fan#: 275265
Location: birmingham, AL
What I Drive: 2012 gray focus sel

Posts: 6
Points 7, Level 1
Points: 7, Level: 1 Points: 7, Level: 1 Points: 7, Level: 1
Level Up 13% Completed
Level up: 13% Level up: 13% Level up: 13%
Forum Activity 5%
Activity: 5% Activity: 5% Activity: 5%
FF Reputation: 1 bhamfocus Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by sailor View Post
I'm afraid that if you've confirmed coolant at that location (NOT water, normal there with leaks from that area a known problem if it gets plugged or the connection is loose) you really are in the same boat as the OP of this thread.

10k out of warranty it's not likely to be covered, though it's always worth asking. Save repair receipts just in case it's found to be a more common issue in the future, I once got a refund for a repair when the car later had extended coverage for a problem.
Very much appreciate your thoughts and advice!
bhamfocus is offline  
    Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 11-23-2015, 06:13 PM   #22
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 5,887
Points 10,771, Level 68
Points: 10,771, Level: 68 Points: 10,771, Level: 68 Points: 10,771, Level: 68
Level Up 81% Completed
Level up: 81% Level up: 81% Level up: 81%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 19 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by bhamfocus View Post
I am having this exact same issue with my 2012 SEL hatchback (46k miles). Ford does not seem interested in hearing my story or helping at all. Anyone have advice?
Have you been in contact with your dealer, bhamfocus?

Meagan
__________________
FORD SERVICE

p: 800.392.FORD
t:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

f:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


M - F 11:30 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
FordService is offline  
    Reply With Quote Quick reply to this message
Old 11-23-2015, 07:18 PM   #23
Focus Rookie
 
Join Date: Nov 2015
Fan#: 275265
Location: birmingham, AL
What I Drive: 2012 gray focus sel

Posts: 6
Points 7, Level 1
Points: 7, Level: 1 Points: 7, Level: 1 Points: 7, Level: 1
Level Up 13% Completed
Level up: 13% Level up: 13% Level up: 13%
Forum Activity 5%
Activity: 5% Activity: 5% Activity: 5%
FF Reputation: 1 bhamfocus Good Standing Member
Buy-Sell-Trade Rating: (0)
I have been in to the dealer and they diagnosed the issue. They were advised by ford technicians to replace the heater core. That's when I contacted ford service (ended up speaking with Regional Customer Ops manager) who responded with "there are no programs for this" etc. 46k miles seems way too early for this kind of failure and since I'm out of warranty, I have to foot the (very expensive) bill.

Meagan, I appreciate you checking!

Last edited by bhamfocus; 11-24-2015 at 08:24 AM.
bhamfocus is offline  
    Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Old 11-24-2015, 02:57 AM   #24
Focus Fanatic
 
Join Date: Mar 2012
Fan#: 96610
Location: Fort Worth, TX
What I Drive: 00 wagon, 02 sedan both zetec atx

Posts: 15,209
Points 9,388, Level 65
Points: 9,388, Level: 65 Points: 9,388, Level: 65 Points: 9,388, Level: 65
Level Up 13% Completed
Level up: 13% Level up: 13% Level up: 13%
Forum Activity 100%
Activity: 100% Activity: 100% Activity: 100%
FF Reputation: 62 amc49 Excellent Standing Member
Buy-Sell-Trade Rating: (0)
Remember it when you buy your next car, the only way to get that feeling across to Ford.
__________________
Fix the driver first, then fixing the car becomes so much easier..........
amc49 is offline  
    Reply With Quote Quick reply to this message
Old 11-24-2015, 08:23 AM   #25
Focus Rookie
 
Join Date: Nov 2015
Fan#: 275265
Location: birmingham, AL
What I Drive: 2012 gray focus sel

Posts: 6
Points 7, Level 1
Points: 7, Level: 1 Points: 7, Level: 1 Points: 7, Level: 1
Level Up 13% Completed
Level up: 13% Level up: 13% Level up: 13%
Forum Activity 5%
Activity: 5% Activity: 5% Activity: 5%
FF Reputation: 1 bhamfocus Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by amc49 View Post
Remember it when you buy your next car, the only way to get that feeling across to Ford.
Unfortunately, I think you are right. My wife's family has been buying Fords for decades. This was my first.
bhamfocus is offline  
    Reply With Quote Quick reply to this message
Old 11-24-2015, 11:36 AM   #26
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 5,887
Points 10,771, Level 68
Points: 10,771, Level: 68 Points: 10,771, Level: 68 Points: 10,771, Level: 68
Level Up 81% Completed
Level up: 81% Level up: 81% Level up: 81%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 19 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by bhamfocus View Post
I have been in to the dealer and they diagnosed the issue. They were advised by ford technicians to replace the heater core. That's when I contacted ford service (ended up speaking with Regional Customer Ops manager) who responded with "there are no programs for this" etc. 46k miles seems way too early for this kind of failure and since I'm out of warranty, I have to foot the (very expensive) bill.

Meagan, I appreciate you checking!
Do you have your case number? It sounds like you've already been escalated to my highest point of contact, your customer service manager, who's decision I'm unable to overturn. I just want to be sure, and take a peak. If you have your case number handy (or your VIN and full name if you don't) please send it to me in a private message.

Meagan
__________________
FORD SERVICE

p: 800.392.FORD
t:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

f:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


M - F 11:30 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
FordService is offline  
    Reply With Quote Quick reply to this message
Old 11-24-2015, 03:26 PM   #27
Focus Fanatic
 
Join Date: Mar 2012
Fan#: 96610
Location: Fort Worth, TX
What I Drive: 00 wagon, 02 sedan both zetec atx

Posts: 15,209
Points 9,388, Level 65
Points: 9,388, Level: 65 Points: 9,388, Level: 65 Points: 9,388, Level: 65
Level Up 13% Completed
Level up: 13% Level up: 13% Level up: 13%
Forum Activity 100%
Activity: 100% Activity: 100% Activity: 100%
FF Reputation: 62 amc49 Excellent Standing Member
Buy-Sell-Trade Rating: (0)
I WAS buying them for decades as well, but no longer. They simply are made in such a way that parts breakage never stops. I've changed more parts on one Focus (I have two, pick either one, they break the same exact parts!) than all my other Fords (7) put together have. The Contour before it wasn't that great either but not as bad as these.

Most are nuisance parts pretty much but far more than any old school car ever did and common for them to be parts that have proven to be pretty much bulletproof for the last 50 years. Not any more.

You expect 2 or 3 by 100K but 10-15??? I had 6 or 7 by barely 50K miles. Two window regulators (both Ford brand), two DPFE sensors (same again), door latch cable broke, latch assembly itself then went bad, hood release inside car broke, alt failed at 24K miles. I'll come up with more if I think about it and those alone were all before 50K. Plenty more after that..................the Ford parts I then took and reworked myself for pennies each have outlasted the ones THEY make by scads, what's with that???
__________________
Fix the driver first, then fixing the car becomes so much easier..........
amc49 is offline  
    Reply With Quote Quick reply to this message
Old 11-30-2015, 09:00 AM   #28
Focus Rookie
 
Join Date: Nov 2015
Fan#: 275265
Location: birmingham, AL
What I Drive: 2012 gray focus sel

Posts: 6
Points 7, Level 1
Points: 7, Level: 1 Points: 7, Level: 1 Points: 7, Level: 1
Level Up 13% Completed
Level up: 13% Level up: 13% Level up: 13%
Forum Activity 5%
Activity: 5% Activity: 5% Activity: 5%
FF Reputation: 1 bhamfocus Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by FordService View Post
Do you have your case number? It sounds like you've already been escalated to my highest point of contact, your customer service manager, who's decision I'm unable to overturn. I just want to be sure, and take a peak. If you have your case number handy (or your VIN and full name if you don't) please send it to me in a private message.

Meagan
[REDACTED], but I think it has already been closed by the Regional Customer Ops Manager (Michael). Thank you again for looking into it!

My next step is to send a letter to Dearborn.

Last edited by bhamfocus; 12-01-2015 at 12:34 PM.
bhamfocus is offline  
    Reply With Quote Quick reply to this message
Old 12-01-2015, 12:32 PM   #29
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 5,887
Points 10,771, Level 68
Points: 10,771, Level: 68 Points: 10,771, Level: 68 Points: 10,771, Level: 68
Level Up 81% Completed
Level up: 81% Level up: 81% Level up: 81%
Forum Activity 0%
Activity: 0% Activity: 0% Activity: 0%
FF Reputation: 19 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by bhamfocus View Post
[REDACTED], but I think it has already been closed by the Regional Customer Ops Manager (Michael). Thank you again for looking into it!

My next step is to send a letter to Dearborn.
Thanks! I recommend editing your post to remove your case number for your privacy. I do see that the case has been closed, and you spoke with your customer service manager's supervisor, like you mentioned. Your CSM is my highest point of contact and I cannot overturn any decision made by them or their supervisor.

Meagan
__________________
FORD SERVICE

p: 800.392.FORD
t:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

f:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


M - F 11:30 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
FordService is offline  
    Reply With Quote Quick reply to this message
Reply

Bookmarks & Social Networks

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:
What I Drive
Year, color, and model of your car. Example: 2003 Focus Centennial Edition Sedan
Name
Your real name.
City
State
Country
Insurance
Please select your insurance company (Optional)

Log-in


Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 10:06 AM.


Copyright 2002-2015 FocusFanatics.com. All Rights Reserved : : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Mazda CX-3, Audi S3, Mazda MX-5 Miata and Acura TLX. You can find all Ford Focus, Focus ST and Focus RS related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area. If you own other makes have a look at Challenger Hellcat Forum, Charger Hellcat Forum, Cadillac ATS-V Forum, Cadillac CTS-V Forum, Lexus RC-F Forum, Lexus GS-F Forum, Mercedes GLA Forum, Mercedes GLE Forum and Volvo XC90 Forum.




 

Search Engine Optimization by vBSEO 3.6.1