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Old 03-11-2010, 04:14 PM   #1
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Join Date: Dec 2009
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Location: Peoria Heights, IL
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Defroster Issue... 2008 SES

I posted this in the technical chat area, but got no responces. I'm just curious if anyone else has experienced this issue, and maybe has a fix.

I have a 2008 SES. My problem is that the front windshield defroster is extremely weak on the drivers side. I live in Illinois and the car parks outside, but there have been times when I've warmed it up for 30 minutes and find that the passenger side clears perfectly, but the drivers side will only clear about halfway up the windshield. And I'm talking a fogged windshield, not snow/ice.

I've had it to the dealership several times. There was a TSB on the defroster system but the dealership says that TSB has already been performed. They even opened up the dash to verify that. They have witnessed this same issue on vehicles in their own lot. The service manager fired up 6 Focus SES cars in their lot. 4 of them cleared both sides evenly but 2 of them exhibitied the same symptoms as mine. The service manager even told me a couple other customers have commented (not complained) of this issue.

Finally, they took one of the 4 lot vehicle that cleared the windshield fine, and gutted that vehcile and put those parts into mine. Yet the problem remains. You can physically feel a lower amount of air flow coming out of my vents on the drivers side, than other models on their lot.

The issue was elevated to Ford Engineering. They had the dealership check several things, and then finally said "I guess that's just the way it is". This has been interpreted now by Ford Customer Care as "The vehicle is operating to Ford's specifications". I don't know what else to do except persue the Illinois Lemon Law.

Any thoughts or suggestions?

Thanks,
Rob


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