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Old 09-10-2017, 02:10 AM   #1
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I was a happy owner of a new 2016 Focus RS this past April. Shortly after purchasing the car I took it to a detailer for a Ceramic Pro application. The detailer notified me before the application of defects in the paint. Essentially there are white spots under the clear coat on every metal panel. I notified Ford and they agreed to repaint. I dropped the car off at body shop and Ford gave me a free rental car. Long story short, body shop manager called the following day and said he doesn't feel comfortable repainting the entire car. I was then asked to pick up the car and refused service. My CS rep with Ford said every Ford dealership is independent and has the right to refuse service. It's been two months and Ford Corporate is dragging their feet. They denied a buyback and now telling me to go find another Ford dealer that's willing to repaint my RS. I tried calling another Ford dealer about 40 min away last week. I left a VM, explaining the situation and they are not returning my calls. Attached are two pictures of what the paint looks like when it's completely clean and dry. Again, this is on every metal panel. The plastic front and rear bumper look ok. As an owner of a Focus ZX3, SVT, ST, and now an RS, it's frustrating to have Ford treat me like this.


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Last edited by Understeer; 09-10-2017 at 02:12 AM. Reason: Grammar
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Old 09-10-2017, 08:28 AM   #2
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That vehicle shouldn't have left the factory like that to begin with... If they are turning you down on a buy back, they should have it repaired for sure. I'd really keep pressuring Ford. Bummer to hear this.
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Old 09-10-2017, 11:52 AM   #3
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That looks like basecoat/clearcoat that didnt cure correctly and has now trapped moisture which causes the white look.. does the paint feel soft? Ive actually had this happen on a couple fiberglass panels that i sprayed..


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Old 09-10-2017, 11:58 AM   #4
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That looks like basecoat/clearcoat that didnt cure correctly and has now trapped moisture which causes the white look.. does the paint feel soft? Ive actually had this happen on a couple fiberglass panels that i sprayed..


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I don't believe so. It feels like standard paint to me. Do you mean in the areas where the spots are, or overall?
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Old 09-10-2017, 12:13 PM   #5
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RS Paint Defect

The areas where the spots are.. If it doesnt feel soft, I would consult a good reputable detailer and see if they can correct it.. It could also be some sort of contaminants stuck in the top layer of paint and just need a cut and buff..


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Old 09-10-2017, 12:34 PM   #6
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Dang

Hope they make it right for you.
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Old 09-10-2017, 02:11 PM   #7
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Quote:
Originally Posted by fordboi415 View Post
The areas where the spots are.. If it doesnt feel soft, I would consult a good reputable detailer and see if they can correct it.. It could also be some sort of contaminants stuck in the top layer of paint and just need a cut and buff..


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If you want to compound/polish the clear coat down. I'd want to know the thickness to begin with, but why do all that. Its a new vehicle, I'd want Ford to repair it properly. ID care if its a $15k Fiesta or a $100k F-450 SD.
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Old 09-10-2017, 02:18 PM   #8
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If you want to compound/polish the clear coat down. I'd want to know the thickness to begin with, but why do all that. Its a new vehicle, I'd want Ford to repair it properly. ID care if its a $15k Fiesta or a $100k F-450 SD.

Sounds like they already dont want to deal with it. Fixing it himself might be the only option if no one wants to touch it..


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Old 09-10-2017, 02:31 PM   #9
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Sounds like they already dont want to deal with it. Fixing it himself might be the only option if no one wants to touch it..


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Thats really messed up thou.....I really hope he gets it squared away.
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Old 09-10-2017, 09:48 PM   #10
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So long as that came like that from the factory and the vehicle is still under basic warranty (in Canada) Ford will cover it for sure. as well put up the biggest stink you can and don't back down. Find out the local Ford reps name and get into contact with them.
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