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Old 04-15-2015, 04:18 PM   #31
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Originally Posted by Smitty84 View Post
Hey Meagan...ive got 41,500 on it. ..i took it to the dealer i bought it from so they could replace the clutch that was on recall and mentioned that there was random static coming from the speakers and i had to turn the car off and on in order to make it stop and for the radio to play normal. When i got it back there was a note saying radio needs diagnostics,but then it didn't do anything,no lights from it, none of the features work, no sound,nothing. I took it to another dealer because the clutch wasn't fixed properly and mentioned that my radio didn't work.That dealer said there was a piece that had been tampered with and somebody had to have looked at it,but the actual radio console itself was completely dead either way,and the part was around 900 for replacement...long story short,since around 35,000 miles, my car has been getting me from point A to B in complete silence.
Thanks for getting back to me. I want to look into some additional assistance, but in order for me to do so, you'll need to work with the original dealership that did the repairs. Please send me a private message with your VIN, best daytime phone number, full name, and dealer name/location.

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Old 04-19-2015, 02:46 PM   #32
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Well, I'm yet another 2012 SEL with the same problem. I'll get random static--it almost sounds like something is being unplugged, and then all audio from the center stack is gone until the car is restarted. While not having music or the radio playing is an inconvenience, it just occurred to me that this would also impact the E-911 assist. If I was in an accident, I wouldn't be able to hear the 911 operator.

I've become a master of throwing the car into neutral, turning off the ignition, opening the door to break the retained power, then restarting the car.

I did capture one of the worst static outbreaks on video. I need to upload it.

I'm about 55K on my car now.
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Old 04-20-2015, 10:39 AM   #33
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Originally Posted by silenthill View Post
Well, I'm yet another 2012 SEL with the same problem. I'll get random static--it almost sounds like something is being unplugged, and then all audio from the center stack is gone until the car is restarted. While not having music or the radio playing is an inconvenience, it just occurred to me that this would also impact the E-911 assist. If I was in an accident, I wouldn't be able to hear the 911 operator.

I've become a master of throwing the car into neutral, turning off the ignition, opening the door to break the retained power, then restarting the car.

I did capture one of the worst static outbreaks on video. I need to upload it.

I'm about 55K on my car now.
Hi silenthill,

Have you had a chance to visit your dealer to get this checked out?

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Old 04-20-2015, 10:48 AM   #34
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Hi Megan,

I have an appointment on Thursday morning.
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Old 04-20-2015, 02:43 PM   #35
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I uploaded a video to YouTube with the crackling sound. Is this what everyone else is having happening?

Crackling Radio Failure on 2012 Focus
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Old 04-20-2015, 04:49 PM   #36
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Originally Posted by silenthill View Post
Hi Megan,

I have an appointment on Thursday morning.
Thanks! I want to check out some additional options. Please send me a private message with your VIN, mileage, best daytime phone number, full name, and dealer name/location.

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Old 04-23-2015, 05:36 PM   #37
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Thanks for your help. Hopefully this time I'll get a different outcome, the last time i was referred to the customer relations manager for the dmv area,but was told that because there were no recalls on the radio, there was nothing Ford could do for me. Fingers crossed
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Old 04-24-2015, 01:09 PM   #38
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I have the same issue with my car started happening around 50,000 miles this last winter. I was coming home from Iowa and just I got back on state it made a loud pop and the static and cracking started.I really think Ford should issue a recall for this because I know 2-3 other people that have had the same issue.
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Old 04-26-2015, 08:21 PM   #39
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Here's an update to my situation. I sent a PM to Megan with the requested information, but the CSR called my home number instead of my daytime number, so I missed it. The CSR claimed I didn't have an appointment at the dealer last Thursday....but the dealership didn't say anything when I came in. Regardless, the dealer tech was able to duplicate the problem but couldn't diagnose it and wants me to bring the car back this week. The fact that I had my car misbehaving on video was very helpful for the service advisor and technician.

Fast-forward to today which is the first time it's gotten above 80 degrees here. The problems I've been experiencing have gotten much worse, similar to what other people have posted. I've managed to get a few on video:

Early today: occasionally popping of the radio when in the "off" position:
YouTube Video
ERROR: If you can see this, then YouTube is down or you don't have Flash installed.


Later today: More constant squealing and popping noises when the radio is "off":
YouTube Video
ERROR: If you can see this, then YouTube is down or you don't have Flash installed.


Has anyone replaced the $800 head unit and made sure that it's the problem and not one of the other modules?

Last edited by silenthill; 04-26-2015 at 08:26 PM. Reason: fixed youtube link
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Old 04-27-2015, 02:48 PM   #40
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Quote:
Originally Posted by Smitty84 View Post
Thanks for your help. Hopefully this time I'll get a different outcome, the last time i was referred to the customer relations manager for the dmv area,but was told that because there were no recalls on the radio, there was nothing Ford could do for me. Fingers crossed
You're more than welcome. Keep me in the loop!

Quote:
Originally Posted by scardona8 View Post
I have the same issue with my car started happening around 50,000 miles this last winter. I was coming home from Iowa and just I got back on state it made a loud pop and the static and cracking started.I really think Ford should issue a recall for this because I know 2-3 other people that have had the same issue.
Welcome to the forum, scardona8!

Have you been to our dealer to have this looked into? Please let me know, along with your current mileage.

Quote:
Originally Posted by silenthill View Post
Here's an update to my situation. I sent a PM to Megan with the requested information, but the CSR called my home number instead of my daytime number, so I missed it. The CSR claimed I didn't have an appointment at the dealer last Thursday....but the dealership didn't say anything when I came in. Regardless, the dealer tech was able to duplicate the problem but couldn't diagnose it and wants me to bring the car back this week. The fact that I had my car misbehaving on video was very helpful for the service advisor and technician.

Fast-forward to today which is the first time it's gotten above 80 degrees here. The problems I've been experiencing have gotten much worse, similar to what other people have posted. I've managed to get a few on video:

Early today: occasionally popping of the radio when in the "off" position:


Later today: More constant squealing and popping noises when the radio is "off":


Has anyone replaced the $800 head unit and made sure that it's the problem and not one of the other modules?
Have you been back in touch with your CSM? I can reach out for a follow-up call.

Meagan
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