Originally Posted by KatieP
THIS EXACT THING IS HAPPENING TO ME WITH MY 2013 FORD FOCUS!!! They can't reproduce this issue for me either. PLEASE TELL ME THEY HAVE SINCE FIGURED THIS OUT FOR YOU. No one is helping. I am having such a terrible experience with Ford. Even their "customer service manager" from head office is rude and useless. Please help!
Welcome to the forum!
I see you mentioned having been in contact with your CSM. I can look into your case, if you send me the case number in a private message. If you don't have it handy, your VIN will work, too.