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Zona Kona 08-08-2006 03:15 AM
Hey Sascha,
I have emailed you a few times on your site. Please respond ASAP! I haven't publicly flamed my experience yet but I'd like to know what you do for your customers in my situation. Thanks,

the Dirt Brown Kona in Arizona

S2 08-08-2006 11:40 PM

Sascha hasn't been on this site for a LONG time...... just letting you know. There is also another thread in this section on European Parts, check in there for more info.

Zona Kona 08-09-2006 12:24 AM

Actually he has responded to a few of my emails already. We're going back and forth but it seems he's willing to help with my problem.

the Dirt Brown Kona in Arizona

Zona Kona 09-09-2006 12:41 PM

Scratch my previous post. From personal experience this guy is a deadbeat. He only responds when it's convenient for him [poke] . His customer service lags by far and I can't recall someone in that field that is worse. I regret my purchase from them and will not purchase another item nor recommend to anyone. If you do end up purchasing from them expect long delays and hope that your order is correct. I've found others that share the same experience as I have and there might be some that haven't said anything so I'll speak up-BUYER BEWARE-this thread is a broken record: 1, 2, 3 [repost] .

the Dirt Brown Kona in Arizona

Fordcus Fan 09-09-2006 12:57 PM

Hmmm, I recieved a my smoked led 3rd brake lite in 2 weeks, & sascha responded quickly when I checked the status 10 days in.

youngkal 09-09-2006 01:01 PM

he shipped my grills really fast

Zona Kona 09-09-2006 02:59 PM

Well I guess it's good not all transactions are bad or there wouldn't be a business. I'm very disappointed and I wasn't posting about the time it took to get it shipped (mine took three weeks) but intended to post on the customer service side.

the Dirt Brown Kona in Arizona

Abe_313 09-17-2006 10:49 AM

European parts has good stuff, I ordered a bumper and it came in like 4 weeks, shipping takes a while from europe. Undamaged. [thumb]

S2 09-25-2006 09:22 AM

Please no name calling, you can post up your opinion when it comes to a vendor's service but no 'personal attacks' as outlined in the Member's Rules. The link is in my signature if you want to refer to them.

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