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Old 10-27-2014, 11:01 AM   #1
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KYB Outlet

Went to buy some new strut mounts with bearing for my car.

They are difficult to get ahold of. Never said when I my item was being shipped. An automated email goes out, saying you will get a response within 24 hours and its typically about 18-20, at random times of the day. I could email back right away and not hear anything for 2 days, till I would email again.

They have no telephone number, only email. Seems responses are just when they feel like it.

A part came broken, asked for a new one on a friday around 1pm, received a reply asking for my Order Number at 9pm on Sunday!

Part then got here on Friday around 5pm.

Just a difficult store to work with. Probably won't go back.


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Old 11-09-2014, 02:25 PM   #2
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Sorry to hear you had a bad experience with these folks. I found them while price shopping for a set of AGX KYBs for my 02 Focus. Placed an online order and everything went okay. That said I never did actually talk to anyone but nobody could touch their price.
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Old 11-09-2014, 02:45 PM   #3
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I have KYB struts as well. Products are good, haven't put mounts on yet, but customer service is just plain bad.
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