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Old 04-13-2012, 03:45 PM   #1
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Thumbs down FSWerks=bad business

i ordered the stealth exhaust for my Focus Wed. i was told it was in stock. so i did the transaction with my cc. i called today & was told they didn't even have the components to make it. they charged me. so i just got off a 3 way conference call with FS (Dan) & my cc to make sure the payment was stopped. just a heads up all. watch these guys close. that is not how you conduct proper business. so now, just for principle, i'm going with Borla.


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Old 04-13-2012, 03:52 PM   #2
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If true, that is seriously poor business ethics. I would hope they make it right with everyone, whatever happened.
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Old 04-13-2012, 04:09 PM   #3
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they probably don't take that long to make as the pipe is probably just off the shelf stuff, but still that isnt good they told you one thing and didn't live up to it.
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Old 04-13-2012, 04:33 PM   #4
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Mistakes happen.... In my opinion it's how they react to them. If they seem genuinely apologetic and willing to get everything fixed for you, I don't write them off.
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Old 04-13-2012, 04:48 PM   #5
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I know they recently said they went out of stock, it is possible that you may have ordered when there a few in stock then when went it to a back order status. Now as long as they reversed the order on the cc its all good.
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Old 04-13-2012, 05:57 PM   #6
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Quote:
Originally Posted by REDFOCZ View Post
I know they recently said they went out of stock, it is possible that you may have ordered when there a few in stock then when went it to a back order status. Now as long as they reversed the order on the cc its all good.
What I was thinking.

Anyone have any idea when they are going to have more made and ready for sale?
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Old 04-13-2012, 06:12 PM   #7
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Bad-mouthing a company for ONE mistake is quite unfair in my opinion. If this was something that happened multiple times then yes, you're entitled to warn everyone of a company's bad policy but just once? Please.

I cant see how one mistake(that was rectified, mind you) is fair grounds to accuse a company of bad business. But hey, I actually see this as a sign that the demand for the Stealth exhaust is high enough that it goes out of stock fairly quickly so its a quality product. I cant wait to order mine further down the road!
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Old 04-13-2012, 06:27 PM   #8
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I think FSwerks has a stellar record for order fulfillment, good products etc. 1 mistake in a blue moon is not noteworthy. However, I do understand the OP disappointment.
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Old 04-13-2012, 06:44 PM   #9
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So you asked them to cancel the charge and they did? Sounds vicious

I hope their Facebook post from 50 minutes ago isn't related to this

"Just a heads up to everyone here... personal attacks, profanity, spam, and posts in bad taste will get you banned from this page. If you're an internet tough guy, we're sure you can find somewhere else to flex your e-muscles. This page is for easy going people who can appreciate sport compact Fords and related cars."

https://www.facebook.com/fswerks#!/f...50707464667961
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Old 04-13-2012, 06:50 PM   #10
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no guys. it WAS NOT a mistake. he told me he had them in stock. that is why i ordered it. then he told me he would email me tracking number the next day (which was yesterday) so i called today to find out what was going on. then they told me the truth. PLUS the took my money. anyway. i ended up getting the Magnaflow through Auto Anything. got $62 off. so i ended up getting it for $540 free shipping no tax.
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