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number1187svt 03-25-2007 02:44 AM trouble!
So I ordered the ST170 Dark housing Headlights from them February 7th. I sent the money (paypal verfied), the transaction was completed and recieved (paypal verified) and they say they have no record of my order! I have proof that I ordered them. Sascha (sorry if i spelled their name wrong) says that their trying to figure out the problem. However, i've emailed them a few times and have not recieved a reply yet. Its been 2 weeks! I was talking with that person via email for a few weeks before this pause about the issue and the last thing recieved was that "I have to figure out what went wrong first and then I'll let you know" they said. Whats going on! Has anyone had this happen before? Does anyone know how I can get in better contact with them? I recived my 2002 European Grill that i order a couple days after the headlights so I know that they know I exist. Im a little tired of this. Anyone know what I can do?[thumbd]


Duffman355 03-25-2007 02:50 AM

no, but you aren't the first personm to have problems with them

Future SVT rider 03-25-2007 08:21 PM

OMG bro.



DilSVT 03-25-2007 08:50 PM

This is a no-no site. Call and they can get there hands on products like that without the hassle. That site sent me a ST170 grille in a box that was covered in flowers and looked about 20 years old. It was packed like crap and completely crushed. <--- I blame this on UPS, but the product was just floating around in a box that was way too big for it.

slocussvt 03-26-2007 01:35 AM

I ordered all the pieces for my front end from them and had no real problems with them. It just took a lil over 2 months for everything to get here.

dly989 03-27-2007 11:53 AM

i think something is up with Sascha, he is probably out of town or something, I just order some parts from him and they got here fine, but I contacted him about ordering some more parts and he never got back to me (this was also in feb). Just keep emailing him... when I placed my first order with him I just emailed him EVERYDAY until he replied. He was good about replying until about feb, so i think somethign is wrong with him. Also did you order through paypal? If you did, email Sascha first, and tell him if he doesnt reply, you will report it through paypal, and he probably WILL reply. Good Luck!

chris-13 03-27-2007 04:31 PM

I can try to look in to this for you,
i talk to sasha every week and order by the truck load every month


SkaAddict 03-27-2007 04:39 PM

He tends to go in and out of contact from time to time. I've never had a problem with him personally, it takes the stuff you order a while to get here but other than that he's always helped me if I had a problem with the stuff I order.

theonly287 03-27-2007 05:29 PM

i wanted to order from there but i hear about all these bad things but good things too is it just a toss up with this guy or have there been more positive experiences then bad because hey...ppl dont usually post about how happy they are with the vendors and products just if they have problems

SkaAddict 03-27-2007 05:32 PM

Most of the negative reviews I've heard have been people simply being bitching that it took three weeks for their stuff to get here, or that they had to pay customs when they picked up their box at the airport, or complaining about an issue that they already knew a part being on backorder from the manufacturer, etc. I've bought from him a few times and other than the long wait (which is to be expected...its coming from Germany) I've never had a problem.

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