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Old 03-05-2004, 02:40 AM   #1
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"Offical news re: SVTF Flywheels

I took the car in to the shop the other day to have them listen to the "marbles in a can" noise coming from my transmission/flywheel. My gear box and flywheel were replaced this past summer due to that noise. The noise is back again, just as loud and just as annoying. I asked the service writer to run a "condition code" through the Ford OASIS system.

The reply back from Ford is as follows:
Many SVTF owners are experiencing and reporting a rattle noise coming from the the gear box area. The engineers are aware of the situation and are working to rectify this condition. Untill advised other wise continue with normal diagnosis and repairs.

Now, those are not the exact words, but that's the jist of the flywheel situation. Ford engineers are working on a fix. I hope it comes soon. I had the service dept open a repair order, and attach the speacial broadcast message to it, so they will have it on file. So that's the scoop.
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Old 03-05-2004, 09:17 AM   #2
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Maybe that's why they stopped making the SVTF.
They need to debug the car before they come out with something new.

I wonder if Microsoft helped Ford build and design the SVTF..?
j/k
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Old 03-05-2004, 01:10 PM   #3
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ford really sucks sometimes
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Old 03-05-2004, 06:26 PM   #4
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Quote:
Originally posted by Seb656
ford really sucks sometimes
Yeah, they do. The problem is, the company is run by bean counters, always has been. It's why quality at Ford has generally never been job 1, but more like job 100. See, that is the difference between Japanese and American philosophy/engineering. The Japanese are obsessive about quality control. That is why their production tolerances are the strictest in the industry. With American auto manufactures, it's all about getting product out at the lowest possible costs, with complete disreguard for the buying public. That is why the Japanese never have production "blunders" like the Focus in 2000, which is the most recalled new car in history. You won't get a car rolling off the production line from Toyota or Honda for instance that will ever have those kinds of problems.

It's interesting, many years ago I swore I would NEVER buy a Ford product after learning about the Pinto incident. You know, how the bean counters at Ford took a cost benefit analysis at human life vs $11 a car to fix what they knew was a defective fuel tank, and decided that it would actually be cheaper to pay the lawsuits they knew would come, then alter production on the car with the fix. Ford has not changed, they are still a beancounting company first, product quality second.

Sheesh, I better stop now, or I'll talk myself out of buying my ordered ZX5. I can't help it, I love the Focus, even though I hate the company making it. I need to move into a cheaper car to save money, and frankly there is no other car in the price range of the Focus that can touch it for performance and feature content. In a way, I do feel like I'm selling my soul to the devil. Ford sucks, plain and simple, but the Focus is probably the best car to ever come from the company in the past 20 years.
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Old 03-05-2004, 07:37 PM   #5
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I think everyone is taking the wrong perspective on the situation. Atleast Ford is WORKING on solutions. Millions of GM cars, trucks and suvs have a known piston slap problem, and GM refuses to admit that it is a problem. I know a number of people with corvettes, yukons, tahoes, and silverados with the problem. Some only have the problem on start up, but some have it nonstop. GM just says it doesn't affect performance or durability, and are giving a big FU to all the people that have cars and trucks that sound like diesels. One guy with a tahoe is attempting to get the problem acknowledged 3 times and since there is no fix offered, attempting to have to made a lemon. He can't even get dealers to take it and look at it, they just say "oh that's how they all are, it doesn't hurt anything." Would you rather Ford just denies there is a problem with your car?
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Old 03-06-2004, 09:37 AM   #6
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I agree with Shorty. At least they (Ford) are willing to admit there is a design flaw, and they are tring to fix the situation. Having once worked for a Ford Dealer, I know first hand that Ford is drilling customer satisfaction into the heads of their repair and sales people. Ford wants customers for life, and they wouldn't be able to achieve that goal with an eye on the bottom line only.

I attended many Ford managment training workshops, and Ford wants every employee to help attain that "Customer For Life" goal. Ford's "After Warranty Adjustment" policy is just one example of how they have empowered service writers, and warranty administrators with the ability to make good customer relations decisions on the spot, with out the old I'll have to "check with my manager" run-around.
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Old 03-06-2004, 10:06 AM   #7
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I am getting that marble in a can sound when my fly wheel spins down when coming to a stop. Do you think this problem is serious? Should I bring it back to the dealership?
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Old 03-06-2004, 11:21 AM   #8
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As much as I hate to admit it, I agree with 007 in that quality is nothing more than a marketing slogan for Ford. You guys say you're glad Ford is working on the flywheel problem, don't hold your breath waiting for a fix. Unless they issue a recall (which will not happen) or extend the warranty like they did for Thunderbird manifolds and 3.8 head gasket problems (which is almost as unlikely to happen), they'll just take each one on a case by case basis. If you have the problem and the car is under 75,000 miles, you MAY get what is called an AWA (after warranty adjustment) which may get you up to 25% of the repair costs covered by Ford. Once you're over 75,000 miles, you are on your own no matter if you've got the problem logged in their "system" or not. I'm not trying to be a pessimist here, just telling it like it is.

Quick story; Ford 4.6 and 5.4 ltr modular motors from '99 - 02 (mostly F-Series, Expeditions and Econoline vans) have had a very high rate of head gasket issues (read leaks). There is a TSB and "campaign" but it's a silent type of deal. No mention of it UNLESS you actually have the problem. Hopefully, the problem surfaces within the warranty period rather than after. Anyway, the "weepage" (Ford's word for leak) can be caused by damage to the head or sealing surfaces which occurred during the manufacturing process. Some people have had the problem at 20,000 miles, some at 40,000 and the kicker is once the problem happens, the likelyhood they fix it permanently is slim to none. Many times it happens again 20K after the intitial repair and of course Ford only warranties the repair for 12,000 miles or one year. Once the vehicle hits 75,000 miles they completely wash their hands of any responsibilty regardless of the fact that it is their manufacturing defect that causes the problem. Instead of extending the warranty for that problem out to 100,000 miles OR providing a permanent fix for the problem, they just take it as a case by case basis and wash their hands once the odometer turns 75 K.

How do I know this....my 2 y/o F150 has the problem. A perfectly maintained vehicle (maintained by dealer) is leaking, or weeping oil through the head gasket and onto the exhaust manifold and starter. I've had cars go over 200,000 miles and never had a head gasket leak on any vehicle I've owned. They expect customers to pony up $1500.00 for repairs that will usually provide a temporary fix to what is a manufacturing defect. It doesn't matter if the vehicle is at 37,000 miles the onus is one the owner to press the issue as Ford will not voluntarily offer information or assistance.

Are they working on a permanent fix? There is no information to suggest they are. They seem to have remedied the manufacturing issue going forward but those who have 99-02 model year modular motors will be band-aided and left to quietly go away.

This is coming from a guy who has owned Fords for the last 23 years and bleeds Ford blue. Nobody wants to believe in Ford more than I. They just don't make it easy.
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Old 03-06-2004, 12:57 PM   #9
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hockeydad, I wouldn't say Ford is the only car manufacture guilty of a "silent recall." I currently own an Acura RSX Type S, and I tell you what, the transmission on this car is flawed. There is a severe issue with 2nd and 3rd gear grinds/notichness. Go to any RSX website and you will see hundreds of people complaining about this. It makes what could have been an utterly fantastic transmission into a chore. People have been complaining since the car came out in the summer of 2001, and you know what, even th new 04 owners are having the issue. What is Acura doing about it? Well, they certainly aren't issuing a recall, but owners are getting their syncros replaced with a little bit of fighting at their local Acura service dept's. Acura relased a TSB saying only certain cars that fell within a certain VIN range would be affected, but that is bull. The new 04's are just as problematic as the 02's. Many Japanese companies pull the same bull as Ford, recalls are very expensive, and you won't find a car manufacture who will issue one unless they have to.

Still, other than that issue, my car has been problem free. I'm nervous moving into the Focus, but my payments, gas and insurance costs are too high for me now. My friends and family think I'm positively crazy to be doing this. All I'm hearing is "if you need to cut costs, at least get a Honda Civic or something, you are going to be sorry with that America - piece of expletive." I just can't do it. I hate the Civic. For the same money as a Civic EX, I'm getting a better looking, better performing, and much more feature rich car than the boring Civic. I'm praying daily I will not regret my decision. I've never owned an American car, I always swore by Japanese only. But my choices are very limited for a car under $18,000 and in that price range, the Focus is king.
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Old 03-06-2004, 07:27 PM   #10
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Ford is not the only guilty party in anything. ALL car makers do the same stuff... whether its Toyota.. honda.. gm ..ford.. etc..and as much as some people might not want to believie it.. its always based on the bottom line.. $$$$.. Recalls and permanent fixs are very expensive (especially when your talking transmissions... engines... differentials).... I just got my SVT and i noticed right away the trans/clutch/flywheel.. whatever it is making the marble in a can sound.. Ive taken it in twice and both dealers said "No problem found" even after showing 2 service writers / 1 service manager the noise myself... I really dont know what to do... im gonna keep trying to play the game and keep up hope... I always said i would only buy Honda or Nissan... but even with my annoying rattle... my Focus rocks.
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