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SVT Performance (2002-2004) The place to chat about any 2.0L SVT DOHC Zetec engine performance, tuning and exhaust related upgrades.

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Old 03-11-2005, 06:37 PM   #1
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Ford Service - Lessons Learned

I hate taking my car into dealer, mainly because I hate the collateral damage (things like scuffed door panels, scuffed kickpanels, and dirt and crime everywhere. I am one of those guys who keeps his cars spotless and empty of everything that is not neccessary for driving.

But when you must take it in the best weapon you have is a personal relationship. I go to Peninsula Ford in SF Bay Area where I have known the service guy for about 10 years and about 5 cars. He knows me - that I like fast cars, and that I like them clean and spotless. He and a couple of the techs just stood around admiring the little SVT when I took it in Monday.

But that relationship gets you a couple things, most of which are trust and honesty.
I took it in for a couple things and here is what I got:

1) When I bought the car the front lower valence (vinyl piece) was scratched and detached. They wrote me a work order to replace it, and then I lost it. Luis trusted me and replaced it.

2) I asked for the flash update if it was ready. He said he needed one symptom, I told him, and he "verified" the problem. The bad news is the new flash for the 04s is not out yet.

3) My recaro squeaked, and so they sent it to an upholstery shop. But when I got it back it still squeaked. So I took it apart. Indeed someone had lubed all the metal joints, and they were clean and meticulous. What it ended up being was a TEFLON bushing where the seat back locks into the seat bottom. The sound reminded me of a car I used to have with teflon bushings, and walaa! I greased the end where it butts up against the metal bar, and it seems fixed.

The moral is the service manager has the power to verify symptoms. No work can be done without verification by a tech or a manager. Why? Ford will not reimburse them, this cuts dow on fraud.

So start a relationship today. It takes time, and sometimes you have to conceed. But you and your car will end up better for it.

Oh yeah, the last thing was my CEL was on, and they replaced the Fure Rail Pressure Sensor.


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Old 03-11-2005, 07:27 PM   #2
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Talking service

good point, could also make a difference when those performance parts are on the car and warranty work is needed, i mean what performance parts? LOL... nice story you don't hear them to much now days.
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Old 03-11-2005, 08:21 PM   #3
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I already started one with the service guy at the local Ford dealership. He knows me and my fiance by name, and by vehicle. He is really cool, and sometimes "bends" the rules at the dealership a little in our favor.
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Old 03-12-2005, 07:13 AM   #4
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Re: service

Quote:
Originally posted by texassvt
good point, could also make a difference when those performance parts are on the car and warranty work is needed, i mean what performance parts?
Forgot to add that I told him I removed a few none functioning parts (resonantor, front plastic engine cover) and he said no problems. He also could not see why a CAI should void the warranty, if installed properly.
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Old 03-12-2005, 12:48 PM   #5
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what do you mean a new flash for the 04???
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Old 03-13-2005, 08:26 PM   #6
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Quote:
Originally posted by Iceboy9191
what do you mean a new flash for the 04???
Cosworth is about done with a unique flash for the 04...

2004s Have Unique ECU!?!

'04 SVT REFLASH....any update?
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