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Old 03-09-2005, 08:13 PM   #1
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ford denying tsb repairs....

ford said there is nothing wrong with my clutch.. the obvious rattle means nothing to them... I dont know what to do... my warrenty is going to be running out in 4k miles and I've been working on this since I was at 28000 miles... my clutch is starting to engage and disengage at the top of the pedal travel... I think it's going to die soon... what should I do?


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Old 03-09-2005, 08:22 PM   #2
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have you tried going to a different dealer?
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Old 03-09-2005, 08:26 PM   #3
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call svt or go to a certified svt dealer. or better yet print out the t.s.b and take it to them. 2002 was a learning experience for ford.
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Old 03-09-2005, 08:30 PM   #4
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3 different ones around town... 1 said it wasnt loud enough to be the problem... and another said "clutch's are wear parts and are not covered by warrenty after 12000 miles" after I told them about the tsb (morons!) and the other said I'd have to sign a waiver saying that for them to check the tsb they would need to remove the tranny and if there is any signs of "excessive wear" I'd have to pay for the tranny removal which is 350...

personally I think they will find "excessive wear" on the parts seeing the T.O. bearing can cause premature clutch wear, which would look like abuse... atleast that's my thinking...

I baby my car, I dont want to get screwed over on this!
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Old 03-09-2005, 08:36 PM   #5
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Quote:
Originally posted by fritotec
call svt or go to a certified svt dealer. or better yet print out the t.s.b and take it to them. 2002 was a learning experience for ford.
all 3 of the dealers are certified svt dealers... and I called svt and they said, in short, that it's up to the dealer...
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Old 03-11-2005, 02:42 PM   #6
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I dont have much to add to this, but im going to stick a post in here because i want to find out what happens with this. I have read a lot of tsb threads, and it seemed like svt would bitch out the dealerships that didnt cooperate? any more dealerships within an hour or so?
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Old 03-11-2005, 03:13 PM   #7
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When my dealer pisses me off I call ford customer service. They have been pretty efficent with handling the dealer. I usually get what I want done with out to much fighting. Here is the link
http://www.ford.com/en/support/conta...&source=botnav if the TSB says something about exsesive wear and tear how can they say that is not covered by warranty because it is wear and tear. Its kind of a stupid situation for the dealer to argue. He says its wear and tear and the tsb says exsesive wear and tear, I'd tell him that wear and tear is his opinion but you have facts and data to back up your claim it is exsesive wear and tear in the form of a TSB released by Ford. That is why I think if you call ford and slowly explain the situation to them and give them the TSB number so they can pull it up and read it they should side with you. I may be facing the same problem, I have about 3K left on my warranty and I've got a rattle too. Last time it was just my heat sheild so I'm hoping its just that again.
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Old 03-11-2005, 03:54 PM   #8
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I though the rule was...

Recalls - MUST fix
TSB - Maybe fixed at the descretion of the dealer/service center.
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Old 03-11-2005, 09:05 PM   #9
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I beleive that is correct, BUT since there is a tsb, and ford messed up from the factory with this clutch, if they are a decent dealership at all they should be fixing the problem.
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Old 03-11-2005, 09:30 PM   #10
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A TSB is covered point blank and the dealer gets paid for it. A TSB basiclly saying there is a problem with what they produced and they have a fix for that problem. For a dealer to not fix a TSB is simply retarded.
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