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Old 10-14-2004, 10:52 PM   #1
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Angry dealerships cant get it right!

ok so get this. When I bought my car last month the drivers window was scratched. Later I noticed that the moldng on the window didn't look quite right either. When I got my oil changed the service guy, at another dealership, ran a waranty report on the car for me. Ended up finding out in the waranty report that the molding had been replaced. So I made an appoitment at the dealer that I bought it from to bring it in to have the winow replaced and re-tinted(was tinted when i bought it), and the molding done again. Well it takes them 5 days to do a new window, tint it, and put new molding in. But when I went to pick up the car, the dumb 16 year old lot driver who delivered my car to me pulls up with the driver window down! Yes the one that had just been tinted that morning! So of course I put the window up and yes it was scratched! I tried to confron t the lot guy but he ran away as soon as I said to him that I just had that window tinted. I talked to the manager and he didn't off anything to me at that moment except to let him know the next time I would be in for service so he could have the window re tinted again at that time. The frustrating part was that this dealerhsip is 45 minutes away so bringing it their for service wasn't going to happen. I would pass 3 other Ford dealerhsips on the way their. They didn't offere me any other alternatives so if I want it done again I have to go there. So now I have to take it back again to this dealeship that is 45 minutes away for them to re-tint the window once again, tomorrow.

Do any of you know if the dealerhsips are required to only have certain people drive the SVT's? Like managers or something? Cause I don't think that these 16 year olds should be driving my car. I paid a lot for the SVT exclusivity and think that my car should get special treatement!


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Old 10-14-2004, 11:01 PM   #2
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yea i agree with that (although i dont have an svt) i think that it should only be the person who works on the car that gets to drive and park it till the owner comes and picks it up casue seriously what do 16 year olds no about cars and how to work on them... ooo and congrats on such a nice ride
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Old 10-14-2004, 11:03 PM   #3
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Welcome to my world! I've got a thread in here lamenting about the dealership I've been using(in Boulder). My husband and I have been having "issues" with this dealership, and THEN after we've been there three times, my dad (who bought a SEMA Focus off of eBay a few years ago and has had some warranty issues with it) points out that he can't stand the dealership we've been dealing with, either. So, I start doing some research (mainly searching the archives of this forum), and find out that there are SVT certified dealerships (please forgive me if you are already aware of this - I wasn't, as the dealership I *bought* the car from wasn't a certified dealership). So anyway, today, my husband took our car down to Sil Terhar in Broomfield. He loves it there. The service manager was great, and my husband said there was SVT stuff everwhere, and at least 6 certified mechanics. So maybe they're worth a shot? They're closer to Thornton than 45 min, too, I think. They're right off of US36, I think near 287.
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Old 10-14-2004, 11:40 PM   #4
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Thanks for the tip. Next time I need service I will try them.
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Old 10-14-2004, 11:50 PM   #5
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yeah my passenger sid hid went out because i got water in the light. so i took it to them to get it fixed and ger my oil changed and they had to order the light. two weeks later i call and they have it in. who knows how long they had it in and didnt call me. so i take it up there to get it fixed and they had ordered the wrong light!!!!!!!!!!!!!!! but the catch is that i sat up there for two hours! how long does it take to look at it and go...wrong light....
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Old 10-14-2004, 11:50 PM   #6
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I've been to the dealership 7 times under ~2-3months... my 8th time should be some time next week or the week after. You're lucky that's your only problem!
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Old 10-14-2004, 11:53 PM   #7
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Well, to let ya know. I am going thru the same stuff. I am gettin NO special treatment for my SVT. Also I am 16. Paying for it all, and lovin it. I agree that the stupid low life kids shouldnt be driving them. I dont like bashing on other kids. But they are stupid. Granted i learned a LOT from working with my father. Been around cars and racing since i was born. But I dunno. Call SVT and tell them what the dealership did. Anyways, its not often that u get a smart teenager that actually cares. So hope us all well. lol. and good luck with the window.
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Old 10-15-2004, 05:14 PM   #8
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Quote:
Originally posted by BlueGnat
Welcome to my world! I've got a thread in here lamenting about the dealership I've been using(in Boulder). My husband and I have been having "issues" with this dealership, and THEN after we've been there three times, my dad (who bought a SEMA Focus off of eBay a few years ago and has had some warranty issues with it) points out that he can't stand the dealership we've been dealing with, either. So, I start doing some research (mainly searching the archives of this forum), and find out that there are SVT certified dealerships (please forgive me if you are already aware of this - I wasn't, as the dealership I *bought* the car from wasn't a certified dealership). So anyway, today, my husband took our car down to Sil Terhar in Broomfield. He loves it there. The service manager was great, and my husband said there was SVT stuff everwhere, and at least 6 certified mechanics. So maybe they're worth a shot? They're closer to Thornton than 45 min, too, I think. They're right off of US36, I think near 287.
WOOT! Another Sill Terhar person! Best dealer in the entire state... they've taken GREAT care of me, from purchase till now :)

What dealer did you get it from in the first place? (I'm in Louisville, BTW).

EDIT: Thread starter, head there. They're well worth it. Great on the free rentals, good cleaning of the cars, WONDERFUL people, tons of knowledge, and a beautiful, beautiful dealership to browse at!
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Old 10-15-2004, 05:34 PM   #9
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I guess I'm glad the SVT dealer I use has an older man that picks up my car, has Ford fix it, and he brings it back. Not saying the older man doesn't get on it and let it rip like a 16 year old, but he shifted it at about 3k when I saw him pull away which made me feel good.
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Old 10-15-2004, 07:37 PM   #10
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First off I highly doubt that it was a 16 year old. LIABILITY is something that is taken very seriously at dealerships. Sorry to hear about your problem. NO there is no regulation enforced by SVT that says the servicing person(s) should be the one driving the vehicle. No manager is going to take their time at a Ford to specifically make sure that just because you have an SVT badge that you get Royal treatment. If you want excellent service, do it your self. This day and age leaves alot to be expected from customer service and for that matter, a high quality product is very rarely came across ata dealer service desk.

I've said it before I'll say it again, SERVICE MANAGER = SECRETARY!!\

Ask to talk to the owner if you want something done.
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