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Old 09-05-2003, 08:39 AM   #1
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I'm about to open a can/ Loaner Car

Today makes two weeks that I have had my car. I have 415 miles on it. This morning on my way to work my check engine light came on. I stopped at the local dealership (Smith Ford in Conway). They told me they couldn't get my car in until 3 p.m. That's resonable they looked pretty busy. I asked could I leave it there and take a loaner. They told me they didn't have any loaner's left. I know good and [censored]ing well that my owner's manual says that they have to give me a loaner. They insisted that my car would be fine to drive to work and bring it back there at 3:00. Who should I call?


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Old 09-05-2003, 08:54 AM   #2
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Contact Ford at http://www.fordvehicles.com/help/contact/ and tell them that you are not satisfied with your service.
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Old 09-05-2003, 08:57 AM   #3
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thanx hotfocus, you are indeed the super mod
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Old 09-05-2003, 09:38 AM   #4
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Is it the dealerships that loan out the cars? If they are indeed "out" then they should call Enterprise or something to hook you up with one. That sounds really strange.
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Old 09-05-2003, 10:25 AM   #5
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SVT provides the re-payment for rental vehicles to the dealer. Dealers have the option of providing a rental or one of thier "lot cars".
I always call my service writer a day or 2 in advance to let him know I'm coming in as a courtesy and to make sure they'll have one available. (so far I haven't had a situation that required an immediate trip to the service dept.)
One other thing is the fact that normally a C.E.L. doesn't nesessarily mean you have to sideline your car right away so you can give a "heads up" to the dealer and set up an appointment.
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Old 09-05-2003, 11:08 AM   #6
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UPDATE: I contacted ford vehicles dot com. They called SVT for me. The guy from SVT called me back to let me know that he had contacted the service manager at Smith Ford. He will be coming up to my place of business to pick up my car and bring me a loaner. I told the guy at SVT that he should have told them to bring me that Cobra they have sitting there for a loaner. He laughed and told me he couldn't promise that but to let him know if any thing else wasn't to my satisfaction.
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Old 09-05-2003, 11:09 AM   #7
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Sweet
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Old 09-05-2003, 11:24 AM   #8
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I work for a road side assistance company, and usually the dealerships are to give a loaner car, and if they can't then the almost always will reimburse you for a rental. Sometimes your Road Side package will give you a loaner or rental car as well.
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Old 09-05-2003, 11:33 AM   #9
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Quote:
Originally posted by jpickles
I work for a road side assistance company, and usually the dealerships are to give a loaner car, and if they can't then the almost always will reimburse you for a rental. Sometimes your Road Side package will give you a loaner or rental car as well.
Yeah but if you have an SVT they are required to give you a loaner, no ands/ifs/or buts about it.

UPDATED: UPDATE: The service manager has called me back and said he won't make it by noon, but will definately be here before 2:00 b/c he has to go get a rental for me at Enterprise. [Censored], I was really wanting him to bring me that Cobra. LOL.
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Old 09-05-2003, 03:25 PM   #10
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Yes, they better give you a loaner car. Just like hotfocus said (and I see that you already did). It helps to call and bitch to a company. I had to do that lots of times with Dodge when I had a Dodge of course.
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