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Old 08-01-2012, 03:24 PM   #85401
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have any of you guys worked at a garage/shop? may want to work at one before considering on opening one up. got to deal with bs customer stuff, getting wrong parts ordered becuase comunication break down. parts guy sending you wrong part. all of a sudden customer decides they want their car and its in peices, dealing with waiters compared to drop off cars(where money is).

also try to order a part, tried all your venders and they either dont carry it/wrong part/cheap part that wont work. what about warrenty? on parts? labor?

i deal with this stuff daily. also who makes sure people get paied? payrol, paying for parts etc.
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also think or diagnosing a car, charge $95 to diag a car, spend 2hrs on it, and you cant find anything wrong becuase its intermittent. do u charge them? or not becuase u want good customer service, how can u charge for something u failed ot diag? or what happens if you cant fix it? ecu issue?
these are actually all very good points and would be things that would have to be thought through/handled/game planned ahead of time.


also disclaimer.....I'm not saying this is an awesome best idea ever type thing.

and I've over simplified every aspect of it here on FF but there are tons of little issues like that to deal with/think about.

what if someone steals your tools? who deals with angry customers who would still blame you even though it was completely their fault something breaks?

there are tons and tons of issues/logistics to work out with a shop like this if one was to actually attempt it.

thankfully you do avoid a large portion of the customer BS by having them do the majority of the work themselves. obviously as soon as you get into a scenario where you're doing the work for people then you're immediately dealing with all the issues Scott brought up.

that actually may be another advantage of partnering with a school.....I'm thinking of people who took cars to KCTC to have work done. they can't charge for labor because it's a school but because people were getting it for free/cheaper they were willing to wait a bit longer etc.

Lots and lots and lots to look into.

actually I'm probably going to do an in depth study of the whole concept and then invite interested people to a brainstorming meeting to discuss ideas/problems/etc.
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Old 08-01-2012, 03:25 PM   #85402
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Scott it would be a you do your own work garage.

And 20 to 30 an hr seems like very little money to be made when all costs added up.
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Old 08-01-2012, 03:30 PM   #85403
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Scott it would be a you do your own work garage.

And 20 to 30 an hr seems like very little money to be made when all costs added up.

sure but star bucks is $5 a cup......its all about volume.

$20-30 an hour times 2-3 lifts helps, and the costs you are incruing are relatively small.

you'd have to occasionally maintain the lifts/tools but you really dont have a ton of overhead costs like the average business.

again this is basically a what-if type situation and I've done next to no research on it at this point so it could very well be impossible to make profitable. Perhaps there is a reason nobody has done this before at least that I can find.
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Old 08-01-2012, 03:31 PM   #85404
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Massive is gonna send me a brand new set of control arms with their new, heavier, and more reinforced design in a few weeks free because the other one got the bend somehow.

Awesome!
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Old 08-01-2012, 03:33 PM   #85405
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Pb blaster, wd40, etc, towels, kitty litter, msds sheets, safety glasses, gloves. There is a ton to worry about, enforce. Also what ase mechanic will sit around all day, making minimum wage until help is needed?

Also someone rents a bay for 3 hours, you have it booked immediately after, person is waiting, current user is 20 min plus clean up from being done, who wins that battle? You need time between each session to go thru tool boxes, inspect tools, clean bays, eyc, but it is money lost if bay isnt rented out.
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Old 08-01-2012, 03:38 PM   #85406
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Massive is gonna send me a brand new set of control arms with their new, heavier, and more reinforced design in a few weeks free because the other one got the bend somehow.

Awesome!
Bitchin'!! Post some pics when you get 'em. I wanna see the difference.

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Old 08-01-2012, 03:49 PM   #85407
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Bitchin'!! Post some pics when you get 'em. I wanna see the difference.

Will do! They're paying for shipping, as well as 2 free shirts and shipping of old ones back so they can try and determine what happened. They've sold dozens and none have bent before, as far as I've ever seen.

I didn't race it...it's not lowered, alignment was -1.1% max once they were on, so almost perfectly straight. Who the Eff knows lol.

I'll post pics for sure. Great customer service!
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Old 08-01-2012, 03:53 PM   #85408
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That makes me feel a little better about getting their adjustable end-links, eventually.
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Old 08-01-2012, 03:55 PM   #85409
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Ya. Dom's are the same design as the originals I have for camber...just odd what happened.

Anyways, a more reinforced design is def positive!
I'm still gonna get their rear toe arms and front endlinks for my focus sometime.
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Old 08-01-2012, 04:00 PM   #85410
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Quote:
Originally Posted by beat3rfocus View Post
Pb blaster, wd40, etc, towels, kitty litter, msds sheets, safety glasses, gloves. There is a ton to worry about, enforce. Also what ase mechanic will sit around all day, making minimum wage until help is needed?
You can charge for almost all of those things... (As well as sell oil, grease, hell even some basic parts like wipers, light bulbs etc.)


Quote:
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Also someone rents a bay for 3 hours, you have it booked immediately after, person is waiting, current user is 20 min plus clean up from being done, who wins that battle? You need time between each session to go thru tool boxes, inspect tools, clean bays, eyc, but it is money lost if bay isnt rented out.
If they go over, there is a fee assigned to it. say twice the hourly rate. So if it's $35 an hour, and they go over 30 mins. they owe $35 for that half hour, and then you recoup some money lost. Also you could schedule people with a gap in between. These aren't big issues, or issues other companies don't face. Dentists, doctors, etc all deal with the scheduling issues, as do almost any customer related company. Your hourly rate is going to be dependent on expenses, etc.
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