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Old 09-07-2006, 06:56 PM   #41
CrazyMatt
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Quote:
Originally posted by tdkaye1
. I'm glad I found this all out before spending dollar one on this company and it's owner. Sad sad way to run a business into the ground.

I am SO with you on that one.
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Old 09-07-2006, 06:59 PM   #42
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Oh yeah, Ken, next time can you delete some spaces or something, damn post whore. Making me have to scroll like there is no tomorrow to get to the end on that one...
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Old 09-07-2006, 07:07 PM   #43
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Sorry about that, I'll remember that next time. Just wanted to show the actual conversation, word to word, that way I don't get accused of making a statement without showing proof.
On another note, Tom is great, I called him about 4 times today and he answered everytime.
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Old 09-07-2006, 08:22 PM   #44
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Just a couple of snips from my history with Wayne. Thanks for not locking the thread.
Fulton

Wayne
Do you normally not communicate with your customers? Wayne, I need some options here. I certainly would like to finish the original order, but that seems to not be an option according to your last e-mail.

I believe these might be our options at this point.

1. Complete the original order for $494.00 that was paid in full on 8/3/2006.
2. Cancel and refund the original order for $494.00 that was paid for in full on 8/3/2006.
3. Ship the HIA Tune, and refund the motor mount cost of $115.00 4. Or: After option (2) we can re-order using the correct pricing.
5. Or: After option (2) state that you would rather I not re-order.
6. I can re-open my case with the Credit Card Company and continue to force a refund.

Since my order was placed on 8/3/2006, I have received exactly 5 e-mails from you in 23 days and no product or resolution. Your original e-mails were seeking information about my flash level on my card, one on the status of my order, and one confirming that you sold the motor mount that was originally for my car.

During this time I have sent over 20 e-mails and PM'ed numerous times to Focus Fanatics and your own Hypnotic forum trying to get a response from you. Sadly, I feel we still have not made any progress towards resolution.

I need you to give me my options at this point. Typically, I'm a really understanding person about delays and shipping, but communicating these facts is just good business and facilities your customers patience. I own a business too and understand the pressures associated with. Ignoring the problems will not make them go away.

Please help us choose one of the options above. Or, if you like, I'm open to hearing your options. It would be great to work this out.
All the best-
Scott



-----Original Message-----
From: Hypnotic [mailto:hypillauto@nextel.blackberry.net]
Sent: Wednesday, August 23, 2006 7:45 PM
To: Scott Fulton
Subject: Re: Order # 205

I sold the mount, it would take me til tuesday to get another, or I can have them drop ship. You would have to replace the order, I did cancel it in the system.
Have a great day,

Wayne Foy
Hypnotic Illusions Automotive

-----Original Message-----
From: "Scott Fulton" <y2kc0wb0y@gmail.com>
Date: Wed, 23 Aug 2006 19:18:49
To:<hypillauto@aol.com>
Subject: RE: Order # 205

Wayne,
I know I said I canceled the order but if you still have the parts I'm still interested. The CC company is making me cut a lot of red tape. I would just assume finishing this order with you. Thoughts?
Scott Fulton


-----Original Message-----
From: Hypnotic [mailto:hypillauto@nextel.blackberry.net]
Sent: Friday, August 18, 2006 10:03 PM
To: Scott Fulton
Subject: Re: Order # 205

Scott,
I am waiting on an order from SCT. As soon as it gets here, yours will be the first one out.
Have a great day,

Wayne Foy
Hypnotic Illusions Automotive

-----Original Message-----
From: "Scott Fulton" <y2kc0wb0y@gmail.com>
Date: Wed, 16 Aug 2006 19:40:13
To:<hypillauto@aol.com>
Subject: Order # 205

Wayne,
I'm bombing every contact that you have before I cancel this order.
I need an update for my HIA tune and VF rear mount.
Scott
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Old 09-07-2006, 10:12 PM   #45
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This is all too bad...i can feel the wheels coming off his business right this moment.

Initially when i was looking at getting a tune, there was no option NOT to get it from wayne. His service, responisiblity and comprehension was top notch, and now i wouldn't even think about buying from him. I have spoke with a couple people on this board who have dealt with him and they have had similar experiences. Sorry Wayne, but it makes it hard to considering buying after hearing so much negative.
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Old 09-07-2006, 11:05 PM   #46
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Looks like Wayne will need more than just Daeron to save this ship...
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Old 09-07-2006, 11:20 PM   #47
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I can't believe people are still buying from this guy. There have been so many threads about this and it's been going on so long. Are people that ignorant? Or where they believing the threads, saying those who got bad service asked for it?
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Old 09-07-2006, 11:29 PM   #48
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wayne wouldn't respond to my questions, couldn't make me a new tune. Sorry wayne but I am going to get the PRP package and rent a dyno and tune it myself
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Old 09-08-2006, 09:35 AM   #49
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All I can say is Buyer Beware! If you're still buying from Hypillauto after reading all of these negative threads...you do so at your own risk.

If you need a good working tune for SCT, just call Tom at Focus Power.
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Old 09-08-2006, 09:54 AM   #50
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Well, the new thing in this saga is that the webpage is down now. All you get when you go there is:

The site you are attempting to access is temporarily unavailable.
If you are the site owner please contact your system administrator.
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