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Old 03-05-2014, 10:20 AM   #1
2013FocusTitanium
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Exclamation Focus Engine Shutdown in Traffic!

Last week my 2013 Focus motor shut down (not a stall) at 30 mph for no reason. The dashboard display read "Transmission not in Park" and the power steering went out. My wife was driving, struggled with the steering wheel, and ran into the curb hard. Luckily she didn't go into traffic on the left side. The car re-started fine (push button) and she drove to the dealer. They started to look for codes but Ford corporate told them to stop all work. First they tried to get us to take the car back, but we refused: No answer for the problem, some damage to the wheels and front fender, and nothing done. I was shocked. After the weekend the Service Director called and said Ford is sending an engineer to investigate. I'll post an update when there's news. Has anybody else had this problem?



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Old 03-05-2014, 01:14 PM   #2
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Wow that's some serious * OP. for sure keep us on the update. I've never had that issue with my '13 ti. Would like to see this "engineer"'s final report on it.
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Old 03-05-2014, 01:25 PM   #3
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As a suggestion to you and all other that have had a similar experience, go to NHTSA's (National Highway Safety Administration) website and click on the "file a complaint" icon.

Ford should keep track of episodes like this, but this could put more pressure on them to find a solution. You're not the first owner to report a potentially dangerous situation, so speaking up would be a good idea.
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Old 03-05-2014, 01:32 PM   #4
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Good suggestion dan50. I'll look into the NHTSA site.
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Old 03-05-2014, 02:27 PM   #5
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Any check engine light, Diagnostic Trouble Codes ?
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Old 03-05-2014, 05:05 PM   #6
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Originally Posted by FoFoTi View Post
Any check engine light, Diagnostic Trouble Codes ?
No check engine light. No codes came up on the screen. The Ford dealer said they didn't even look at/for codes once corporate told them to stop all work. Presuming they'll tell us about any codes after they check.
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Old 03-05-2014, 05:14 PM   #7
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I'm not so much bothered by the car as I am Ford's response. That's not close to acceptable.
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Old 03-05-2014, 05:31 PM   #8
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Time to get a lawyer
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Old 03-05-2014, 09:44 PM   #9
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Sounds like messages got mixed up somewhere in there.

"Stop all work" until an Engineer can look at it would be reasonable to help preserve evidence of the issue for diagnosis. Wouldn't want any info. lost while the Dealer is looking it over.

Giving it back is backwards. The stop work order wouldn't mean don't fix it & give it back, not when they want to look at it themselves.

Weird
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Old 03-06-2014, 04:11 PM   #10
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Show me.

Quote:
Originally Posted by 2013FocusTitanium View Post
... They started to look for codes but Ford corporate told them to stop all work.

First they tried to get us to take the car back, but we refused: No answer for the problem, ... I was shocked.

After the weekend the Service Director called and said Ford is sending an engineer to investigate.
My BS detector is buzzing.

Quote:
Originally Posted by bshin352 View Post
... Would like to see this "engineer"'s final report on it.
I would like to meet the "engineer" in person, and see their business card, before taking anyone in the service department's word for what he/she discovered. Or, more likely, did not. "The engineer looked at it and couldn't find anything wrong -- now will you take the car back?" (Can you tell that I've been burned by new car service departments more than a few times? It's a big part of why I was motivated decades ago to learn how to work on cars for myself.)

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Originally Posted by Lost216 View Post
I'm not so much bothered by the car as I am Ford's response. That's not close to acceptable.
Exactly. All cars have problems of some kind or other, though you'd hope that they not be this dangerous and would occur later rather than sooner.

As more technology adds to cars' efficiency (seen in today's amazingly higher mpg and hp per liter, even in lowly compact cars) it also adds to the complexity of their design and what it takes to troubleshoot them. In some cases the technology assists with that troubleshooting, but it can also be the source of the problems.

It seems that there is a real shortage of "technicians" (I still respect the title "mechanic", myself) who can diagnose problems on their own without being told by a computer exactly where the problem is. ("No codes? No problem.") "Codes" only exist for situations that the system's designers anticipated when they designed it. For everything else, someone needs to resort to old-fashioned troubleshooting.

Quote:
Originally Posted by sailor View Post
Sounds like messages got mixed up somewhere in there.
"Mixed up"? Maybe. Or "made up" is another possibility.

Quote:
Originally Posted by sailor View Post
"Stop all work" until an Engineer can look at it would be reasonable to help preserve evidence of the issue for diagnosis. Wouldn't want any info. lost while the Dealer is looking it over. Giving it back is backwards. The stop work order wouldn't mean don't fix it & give it back, not when they want to look at it themselves.

Weird
Wouldn't you expect a dealer service department to be able to figure that out the same way you did?

I hope your interpretation is correct and my suspicions are wrong, but I wouldn't bet any money on it.
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