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Old 02-07-2014, 01:21 PM   #21
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Hey folks!

If you're currently experiencing concerns, your best bet is to check with your Ford Dealer for proper diagnosis. In addition, please send me a PM with your full name, best daytime phone number, VIN, mileage, and preferred servicing dealership.

We'll go from there.

Todd
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Old 02-07-2014, 07:59 PM   #22
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PROBLEM GONE after six days of repeat messages! System check now says OK. Finally! Thanks to those who tried to help!
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Old 02-09-2014, 12:30 AM   #23
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Originally Posted by AndoverHorseMom View Post
PROBLEM GONE after six days of repeat messages! System check now says OK. Finally! Thanks to those who tried to help!
Glad to hear it.

It's too bad that Ford is either unwilling or unable to tell us directly what is or isn't normal behavior.
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Old 02-09-2014, 03:43 PM   #24
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Glad to hear it.

It's too bad that Ford is either unwilling or unable to tell us directly what is or isn't normal behavior.
Yeah, it seems like it would be a super easy response for one of these people to just say "Hey that's normal, it'll go away in a few days" or something like that. Instead this thread sits out here for a week and nobody knows what the eff is going on. GG fordcustomerservice.
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Old 02-11-2014, 12:25 AM   #25
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Originally Posted by TehMark View Post
Yeah, it seems like it would be a super easy response for one of these people to just say "Hey that's normal, it'll go away in a few days" or something like that. Instead this thread sits out here for a week and nobody knows what the eff is going on. GG fordcustomerservice.
In the defense of the Ford customer service folks, I would guess that it is their policy never to answer any product questions or do any problem solving but rather they will always direct you to a dealer.

There is one problem with that policy:
Using the new battery in the key fob issue as an example, you could go to ten different dealers and probably get ten different answers.
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Old 02-11-2014, 01:57 PM   #26
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Hey everyone,

I completely understand that it is frustrating to write in or call and be told that you need to have your dealer help you. There are a couple reasons why you'll get that response. First, in order for your CSM to know how they can help, your vehicle needs a diagnosis. Second, dealers are independently owned and operated, so there are some issues that they are going to make the final call on. In those cases, I (or a phone rep) will usually encourage you to visit another dealer for assistance. Finally, and unfortunately, I'm unable to provide a vehicle diagnosis through the computer, which is another reason your dealer is involved.

A lot of my job entails assessing your concern and getting you to the appropriate party to best get that concern resolved as quickly as possible. A lot of the time that is your CSM, because they talk to your dealer on a regular basis and are best at getting your vehicle repaired, getting you a rental, financial assistance, etc.

I've enjoyed working with you all, and hope to continue moving forward. If you have any questions, let me know.

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Old 02-17-2014, 02:00 PM   #27
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Hey guys,

I have something I want you to try (it's worked on a few vehicles we've tried it on): hit one of the fob buttons after the battery has been replaced while car is running; it should turn off the message.

Please let me know if this corrects the issue in a private message so I may get it recorded.

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Old 02-17-2014, 08:24 PM   #28
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I had me 'key message' pop up yesterday...bought 2 of the better quality replacement batteries and did both fobs at the same time......battery low message was gone the next start up
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Old 03-04-2014, 08:57 AM   #29
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If you can't get rid of the message try this.

4682 - 2012-2014 Focus - Intelligent Access Key Battery Low Message Does Not Reset After Replacing The Battery - Service Tip
Some 2012-2014 Focus vehicles equipped with Intelligent Access Push Button Start may exhibit a Key Battery Low message that remains on after replacing the battery in the key fob. If this concern is observed, perform the following procedure that allows the vehicle to properly sample the key fob battery level. With only one (1) fob near the vehicle, start the engine. With the engine running, press the Lock or Unlock button on the key fob one time. Repeat this procedure with all additional affected key fobs. When the vehicle properly samples the new key battery level the message will no longer be present.
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Old 03-04-2014, 10:31 PM   #30
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Quote:
Originally Posted by lewisra View Post
If you can't get rid of the message try this.

4682 - 2012-2014 Focus - Intelligent Access Key Battery Low Message Does Not Reset After Replacing The Battery - Service Tip
Some 2012-2014 Focus vehicles equipped with Intelligent Access Push Button Start may exhibit a Key Battery Low message that remains on after replacing the battery in the key fob. If this concern is observed, perform the following procedure that allows the vehicle to properly sample the key fob battery level. With only one (1) fob near the vehicle, start the engine. With the engine running, press the Lock or Unlock button on the key fob one time. Repeat this procedure with all additional affected key fobs. When the vehicle properly samples the new key battery level the message will no longer be present.
That's what the ford service rep said to try a couple weeks ago.
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