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Old 09-06-2013, 01:08 PM   #1
fordnomore
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Got Rid Of the Car From Hell (Focus)

We had the clutch replacement completed in June, by end of July it started to shudder (early warning signs) and the grinding returned end of August. Took it back to the dealership (for the 8th time total) and was informed that Ford has stated "this is normal" and was told that the dealership could do nothing more with the issue.

The car refused to accelerate on any inclines and would shudder as well while driving up hills. My wife was almost rear-ended in the vehicle while driving up a hill on the way to work...which was the last straw.

Traded in the car from hell last Saturday for a new Acura. I will never buy another American car again. Ford, you've lost a loyal customer of 14 years.

A couple of items to note:
If you're in the Minnesota/Twin Cities area you will likely have Cathy as your customer care service rep. She is terrible at her job. Doesn't return phone calls. Snotty when you finally do hear from her. Good luck dealing with her.



Last edited by fordnomore; 09-06-2013 at 07:36 PM.
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Old 09-06-2013, 01:19 PM   #2
Slo86GT
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So you're banning yourself from buying any American car... because you bought a Focus, one of the most inexpensive cars for what you get, and had TROUBLE with it?

Surprise surprise.

Perhaps buying the first year, of the first design, of the first release of a new transmission design is to blame. Did you do any research before purchasing?

In the end, you took it on yourself to trade the car in for a loss, I'm sure, instead of going after the lemon law. Huge... HUGE mistake.

I smell something.... fishy.
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Old 09-06-2013, 01:31 PM   #3
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I have purchased Fords for many years and yes, I did do my research thank you very much. I am fed up with Ford and refuse to support any other American car company would took bail out money during the financial crisis. So, yes I am done with American cars.

The reviews at the time of the Ford Focus release were overwhelmingly positive. The transmission issue was not something that came to light until earlier this year, after we had put 20k miles on the car. Just because it was the first model year doesn't give Ford the right to REFUSE to fix our vehicle. One can experience an issue with any car model, but a warranty should ensure that an issue is corrected, something that Ford was unable to do.

The car wasn't safe, so no I didn't have the option of spending months (if not a year) holding on to a car that was unsafe to drive while we jumped through the various lemon law hoops. At the end of the day we would have likely reached a settlement with Ford that would have netted us roughly $3,000 more than what we got on trade. That amount of money isn't worth it when I factored in the safety risk the car represented to my wife and family. So, I would not consider that a HUGE mistake.

You should familiarize yourself with the lemon law, you'll need it.
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Old 09-06-2013, 01:31 PM   #4
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Welcome to the group, Fordnomore! I hope you enjoy your stay!

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Old 09-06-2013, 01:37 PM   #5
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Quote:
Originally Posted by fordnomore View Post
I have purchased Fords for many years and yes, I did do my research thank you very much. I am fed up with Ford and refuse to support any other American car company would took bail out money during the financial crisis. So, yes I am done with American cars.

The reviews at the time of the Ford Focus release were overwhelmingly positive. The transmission issue was not something that came to light until earlier this year, after we had put 20k miles on the car. Just because it was the first model year doesn't give Ford the right to REFUSE to fix our vehicle. One can experience an issue with any car model, but a warranty should ensure that an issue is corrected, something that Ford was unable to do.

The car wasn't safe, so no I didn't have the option of spending months (if not a year) holding on to a car that was unsafe to drive while we jumped through the various lemon law hoops. At the end of the day we would have likely reached a settlement with Ford that would have netted us roughly $3,000 more than what we got on trade. That amount of money isn't worth it when I factored in the safety risk the car represented to my wife and family. So, I would not consider that a HUGE mistake.

You should familiarize yourself with the lemon law, you'll need it.
If you did your research, why did you still buy the DCT? Plenty of people have had satisfactory resolutions from Ford since having this problem with the trans. Also, if you're going to stay away from American cars, you'll want to stay away from VW and Toyota, too, who are both reputable foreign brands having their own problems with quality nowadays. But going from an entry-level econo-family car to a luxury car, I don't suspect you'll have any problems. We appreciate you coming here to let us know that you did though. And if you put 20k on the car in a year, you are lucky to have gotten as much as you did for a trade-in...you certainly got a lot of use out of it for a car you hate.
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Old 09-06-2013, 01:37 PM   #6
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Quote:
Originally Posted by fordnomore View Post
You should familiarize yourself with the lemon law, you'll need it.
No, I won't. I researched my car and got what I wanted in the end... A manual transmission.
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Old 09-06-2013, 01:40 PM   #7
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Like Yankee announcer Michael Kay would say...... See Yeah!!
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Old 09-06-2013, 01:41 PM   #8
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All your problems sound like mine, except I'm in IL and my csr is Ron.
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Old 09-06-2013, 01:53 PM   #9
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Fordnomore, why don't you troll somewhere else
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Old 09-06-2013, 02:02 PM   #10
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Quote:
Originally Posted by fordnomore View Post
The transmission issue was not something that came to light until earlier this year, after we had put 20k miles on the car.
You mean it didn't come to your attention until earlier this year. The issues that you had with the DCT were well known and discussed here when I ordered my car in April, 2012.
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