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Old 08-15-2014, 01:19 AM   #1
smooth
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MFT Boot Loop from Update

Hi guys,

Having a problem and need some help, we just picked up our new vehicle a 2012 focus. I went to update the My Ford Touch and all seemed ok but now all that happens is the screen turns on and after a bit it will say "Sync Powered by Microsoft" and then turn off. It will just keep doing that. I did the update on my own ford fusion and had zero issues.

It was working fine till i tried to update. I am so frustrated, any ideas? I will be calling the dealer tomorrow morning.


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Old 08-15-2014, 05:35 AM   #2
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Disconnect battery for 10 minutes.
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Old 08-15-2014, 10:09 AM   #3
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Quote:
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Disconnect battery for 10 minutes.
Hi, Just tried that, no go :/
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Old 08-15-2014, 11:28 AM   #4
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Hi Smooth,

Congrats on your purchase!

Unfortunately, I don't have any tips for you to try at home; but your dealership will be able to fix this for you. Let me know how it goes.

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Old 08-15-2014, 01:43 PM   #5
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Hi Smooth,

Congrats on your purchase!

Unfortunately, I don't have any tips for you to try at home; but your dealership will be able to fix this for you. Let me know how it goes.

Rebecca
I searched for a solution online, unfortuanly nothing worked. I made an appointment for Monday, FordIVTteam correct me if i am wrong but hopefully this is still covered under the 12M02 warranty extention?
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Old 08-18-2014, 09:26 AM   #6
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If your dealership determines this is caused by the APIM (SYNC module) then it should be covered. Please be sure to check with your dealership to be certain. Let me know how it goes.

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Old 08-19-2014, 09:30 PM   #7
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Car has been in the shop for 2 days, tomorrow will be 3 days. It is not a big deal to me as i have another vehicle. The service rep did tell me they got approval from Ford and they will be installing a new APIM i think.

Kinda annoyed that the update went fine when i did my Fusion but screwed up on the Focus. Whatever as long as its fixed and does not cost me a thing.
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Old 08-20-2014, 07:38 AM   #8
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I'm happy it's getting taken care of, smooth. Let me know how your system is once you get your Focus back. :)

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