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Old 05-24-2013, 07:27 PM   #1
Strix
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dealership oil change = ragged hole in bellypan

I had my oil changed at a Ford dealership last month.

Today I'm following my friend and at a traffic light he rolls down his window and tells me that I have something hanging low from the bottom of my car.

So I stop and look, and find that the dealership cut a hole in the bellypan to change the oil, and left a large chunk of it just hanging down, ragged edges and all. They did that rather than deal with removing and replacing it properly, like they would do if they gave a crap about the customer's car. (UPDATE: turns out they didn't cut a hole in the pan. They just re-installed it improperly and it was then damaged from hanging low.)

Honestly, my ownership of this car has been the worst customer service experience of my life. And I have Comcast.







Last edited by Strix; 05-25-2013 at 07:39 AM.
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Old 05-24-2013, 07:28 PM   #2
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That's some messed up stuff. I would take it back and raise hell, but since they already seem like they are shady, they will probably say they didn't do it. I would be pissed.
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Old 05-24-2013, 07:29 PM   #3
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I think they owe you a new cover. Aren't they supposed to take it all the way off when performing service?
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Old 05-24-2013, 07:30 PM   #4
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Is this the same dealer you keep going back to again and again with the same disappointing results each time?
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Old 05-24-2013, 07:30 PM   #5
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That is total crap!!! Good luck getting them to fix it.
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Old 05-24-2013, 07:32 PM   #6
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Wow man that is total BS what a BS dealership.....half ass job...Who are they anyways. Make it well known so others don't go there. If they can't do a simple oil change how the hell can they fix your trans.
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Old 05-24-2013, 08:01 PM   #7
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Quote:
Originally Posted by kam327 View Post
Is this the same dealer you keep going back to again and again with the same disappointing results each time?
This is the third dealership that has serviced the car, not counting one that only checked the alignment (at my cost).

I moved away from the dealership I bought the car from. So I starting going to another highly-reviewed dealership a moderate distance away. I was never that impressed with them, especially after they changed my clutches and left me with a car that vibrates briefly every time it shifts into gears 2, 4, or 6.

Figuring that online reviews are meaningless (I noticed that many of them seem to have been bought and paid for as part of the new car sales process), I started going to the Ford dealership closest to where I now live. This is the dealership responsible for this latest work.
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Old 05-24-2013, 08:09 PM   #8
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Quote:
Originally Posted by Strix View Post
This is the third dealership that has serviced the car, not counting one that only checked the alignment (at my cost).

I moved away from the dealership I bought the car from. So I starting going to another highly-reviewed dealership a moderate distance away. I was never that impressed with them, especially after they changed my clutches and left me with a car that vibrates briefly every time it shifts into gears 2, 4, or 6.

Figuring that online reviews are meaningless (I noticed that many of them seem to have been bought and paid for as part of the new car sales process), I started going to the Ford dealership closest to where I now live. This is the dealership responsible for this latest work.
What dealer did this, and what other dealers gave you bad service?

Just curious as I'm in the same area, and it's always interesting see how different visits differ, and also to get the bad dealers out in the open for everyone's benefits.
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Old 05-24-2013, 08:20 PM   #9
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Quote:
Originally Posted by Joeywhat View Post
What dealer did this, and what other dealers gave you bad service?
The car was purchased from Crest Ford in Centerline.

Hines Park Ford in New Hudson replaced the clutches and upper strut mounts.

Tom Holzer Ford in Farmington Hills replaced one of the two strut mounts a second time. I told them that both sides were making noise, but they claimed it was only one side. The other side has gotten worse and is making noticeably more noise now, but I haven't yet taken it back to them to get it replaced. And I probably won't now that I've seen how they do an oil change.

What really bums me out is that I CHOSE to have them change my oil. I thought I would give them my business to maintain a good working relationship with them.

Look where that got me. LOL
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Old 05-24-2013, 08:25 PM   #10
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I would try some other dealers. I had a decent experience at Village in Dearborn, and similar results with Bob Maxey (formally Krug) in Howell. Both might be a bit of a drive for you but they could yield better results, at least in areas where there are fixes available.
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