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Old 05-24-2013, 02:32 PM   #11
k1ngkev1n1
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Quote:
Originally Posted by edge10 View Post
Believe it or not, I actually work for CARFAX and it appears that the Insurance Company has declared your vehcile a total loss and reported that data to us. (based upon the report you posted).

We don't declare anything here. We report what is given to us.

If you wish, you can contact our customer support team here:

http://support.carfax.com/c_contactus

Thanks,

Dave (2000 Focus owner, hoping to buy a 3rd gen)
Yea u know its not carfax fault. I need to sort it out with my insurance bc it wasn't totalled. This can be taken off the carfax correct?
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Old 05-25-2013, 10:19 AM   #12
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Yes, we should be able to get it corrected, you should contact CARFAX customer service.
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Old 05-25-2013, 12:57 PM   #13
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Yes, we should be able to get it corrected, you should contact CARFAX customer service.
Yea I submitted a request. Hopefully it can be sorted out.
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Old 05-27-2013, 03:04 PM   #14
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Please do, also contact your insurance so they can straighten it out as well.
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Old 05-27-2013, 04:07 PM   #15
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subbed

I want to see if carfax will really remove something like this
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Old 05-27-2013, 04:09 PM   #16
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Carfax messages me and said to give them a letter from my insurance, I responded asking if they can contact my insurance directly. As I have asked the. To investigate this. We will see what happens.
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Old 05-27-2013, 05:40 PM   #17
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I would be going to your insurance company and telling them to fix it. They screwed up, so they should be the ones working to fix it, not you.
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Old 06-01-2013, 12:46 PM   #18
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Update. I got a letter from my insurance forwarded it to carfax they took it off, also for some reason carfax said two owners they fixed that as well. Everything is good finally.
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Old 06-01-2013, 03:11 PM   #19
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Quote:
Originally Posted by edge10 View Post
Believe it or not, I actually work for CARFAX and it appears that the Insurance Company has declared your vehcile a total loss and reported that data to us. (based upon the report you posted).

We don't declare anything here. We report what is given to us.


Dave (2000 Focus owner, hoping to buy a 3rd gen)
Hi Dave,

If you don't mind my asking, do you guys have a way of verifying the accuracy of what is being reported to you?
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Old 06-01-2013, 06:04 PM   #20
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We report what is sent to us from reliable sources. We currently are loading about 1 billion records a year, so any kind of manual verification is out.

We do have our customer support team which deals with problems like this.
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