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Old 04-29-2013, 01:33 PM   #31
DerrekForreal
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If the people hired by the dealership who sold it to me, whom represent a part of FORD as a whole, are going to fix it (under warranty or otherwise) and not be able to do it right any time they touch it - Correct, I still do not want it.

The car and the whole "new-to-me car experience" is soured by everything that has happened.

I would rather buy something from somewhere else that has more common sense.
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Old 04-29-2013, 01:59 PM   #32
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Update:

Talked with owner of dealership. Going to see what they can do for me Thursday after work.
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Old 04-29-2013, 03:14 PM   #33
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'............several problems created by incompetent mechanics learning on the job while working on your car'

Why yes, I think that would definitely do it. Ford is clearly showing the real world functional level of their expertise there. The lack of control over trainees is an obvious problem. It seems they would rather invent new excuses for problems than fix them. Those must be some service writers there, with golden tongues........................

The dysfunction is mind boggling. They are not simply compounding an original problem with overlayers of further incompetency, they are actually creating new fires burning in new directions from what should be simple tasks.

'Doctor, the disease, it's GROWING BIGGER!'
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Old 04-29-2013, 04:00 PM   #34
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Sorry to hear you had more problems, sounded SO good when you got it back with the new engine & the three year engine warranty.

IMHO, the most recent "idiot" shouldn't have rushed to get it back to you after finding & repairing one issue (the loose connector). They should have kept it at LEAST a day for an extended test drive (like someone taking it home overnight & really checking it out).

Getting it back to you FAST wasn't going to help at that point, getting it RIGHT would be the only thing to help....

"Water sloshing in dash noise" has more often been found to be an A/C drain plugged, that can happen at any time - from crud that accumulated in the system that came in the air intake, to 'critters" nesting in the drain outlet (bugs). In any case it should be checked out & OK before the car is returned, not blamed on "air in the cooling system that'll go away".

This is starting to sound like a "Big Dealer" issue where you don't have ONE person following up throughout to make SURE all issues are resolved before giving the car back....

Good luck to you, keep at it until all your concerns are addressed (and solved) to your satisfaction.
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Old 04-30-2013, 01:19 AM   #35
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Wow cant believe the incompetance you have encountered with your garage. As for the revs being caused by an "alternator" plug I still think they are a mile off......yes the intermittent battery light could be due to the alternator BUT your high fuel usage combined with high revs and failure of the new engine to drop revs when depressing clutch sounds more like an "unmetered air" problem (loose/split hose) in the system....possibly caused on refitting engine. In any case if the garage could not change a simple crank oil seal then I wouldn't be all that confident that they can install an engine correctly.

Good luck.
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Old 05-02-2013, 08:14 AM   #36
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Derrek -

Please give us an update on this facinating scenario.

Where is Ashley now that you need her????

This dealership clearly has an untrained and unsupervised service department. If you have a FoMoCo warranty, you should be able to go to any Ford dealer to have future repairs done. Were I in your position, I think I would bite the bullet, pick up the car when fixed, and never go near that dealership again. I'd have a late model, low mileage, car with a brand new engine and a three year warranty on the engine at least. If you do not have a warranty that allows you to pick and choose your repairing dealer, then I think you're on the right track.

Good luck,
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Old 05-02-2013, 04:30 PM   #37
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Yes, I'd like to hear the result as well. The overlying system now in place that even contacts new owners here onsite shows how much of a problem individual dealer performance is to Ford. They have a mucho major problem getting dealers to not seem like either idiots or crooks it appears.
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Old 05-02-2013, 10:08 PM   #38
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To everyone on FF:
Thank you for your curiosity & support. Thank you for listening to my problems (and my complaining). I truly appreciate this online community created from the love for a car!

To Countryside Ford of Columbus, WI:
Thank you to everyone I dealt with today. Never have I received such superior wonderful customer service from any company - much less a car dealership. They now have a customer for life!

Dan Fox the owner deserves a special note of recognition; never have I met a better person. Props out to my sales person, Paul, for setting up this meeting to rectify the situation.

THE UPDATE:

It was agreed that mistakes happened (we are all human; we've all made them). It was agreed that I was not satisfied or happy. It was agreed that I no longer wanted my car due to the fact I could not rely on it, and it was still having issues.

Although I never had plans to purchase a new car, Dan Fox made me a GREAT offer I could not refuse; no one would have. I am happy to say I am now the proud owner of a 2013 Focus SE w/ Winter package, 5-speed, Sterling gray.

The deal I got, coupled with the 'bend over backwards' customer service I received is what every dealership should strive for. There is not another dealership I can think of that would have gone so far above and beyond to please a customer.

I am once again a very happy Ford Focus owner!!

Last edited by DerrekForreal; 05-03-2013 at 08:47 AM.
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Old 05-03-2013, 09:18 AM   #39
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Nice to see things worked out well for you!

I'm guessing that even if all the issues were resolved, and no problems surfaced in the next year or two, you still wouldn't have "trusted" the car & constant worry about what might go wrong is hard to live with. Especially when the whole point of buying it was to avoid that type of worry.

Enjoy that nice new car, and once again...

WELCOME to FF!
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Old 05-03-2013, 09:44 AM   #40
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Thanks Sailor!

I truly have to give a lot of credit to the dealership - they really made some things happen.

All I want to do is drive my new car!!
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