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Old 04-25-2013, 10:33 AM   #21
DerrekForreal
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Not the new 2013. It's a 2012 SE with about 14k on it. Still a damn nice car.

Believe me, if I felt I could afford a new turbo/stick Fusion, I would have one already. The new design is beautiful! I actually think I would take a turbo Fusion over a Focus ST.
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Old 04-25-2013, 12:41 PM   #22
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Quote:
Originally Posted by DerrekForreal View Post
...I just got off the phone with Ashley @ FORD (great customer service rep!), and although it took a bit of time, she was able to verify factually that a new engine is indeed being installed.
Hi DerrekForreal,

Thanks for keeping us updated on the status of your Focus; I'm glad that both your dealership and Ashley are taking great care of you. If you have any additional concerns or questions, don't hesitate to reach out to me. I'm happy to do what I can to help. :)

Crystal
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Old 04-25-2013, 12:50 PM   #23
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Originally Posted by FordCustomerService View Post
Hi DerrekForreal,

Thanks for keeping us updated on the status of your Focus; I'm glad that both your dealership and Ashley are taking great care of you. If you have any additional concerns or questions, don't hesitate to reach out to me. I'm happy to do what I can to help. :)

Crystal
Thanks Crystal! It gives me much more confidence in my purchase choice to know that Ford itself and the dealerships are standing behind their product.
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Old 04-25-2013, 03:21 PM   #24
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Service Manager called, my car is ready!! I think he is looking forward to it being out of his shop:

He said "Your black beauty is complete, took it for a 20 mile ride, everything is great; except it's been a black cloud hanging over the dealership..lol. It was detailed and I will have it full of gas when you arrive."

At least he is trying to keep his sense of humor!

I will post a follow up after asking some needed questions and I pick it up.
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Old 04-25-2013, 10:30 PM   #25
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Picked up my car, all is well - it's tight!

I received paperwork, documentation of new engine VIN, etc. The new warranty is for 3 years unlimited mileage; nice! I was told there is no break-in period for the new engine. I was literally told "drive it like you stole it" by the service manager..lol!

Kudos to my dealership for being stand up people who admitted to a mistake and made the effort to fix it. Props to Columbus Ford!
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Old 04-26-2013, 02:55 AM   #26
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Luck to you on that........................I fix all my own stuff nowadays, I won't let them touch it. Most do not have that option and I certainly can see trying to find a dealership that can do something right, a dying breed.................
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Old 04-26-2013, 05:45 PM   #27
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UGH!! ..and back to the dealership it goes..

Went to run errands after work, Battery light keeps going on/off, and it will not idle down the rpms with the clutch pedal pushed in until I am at a complete stop - which explains the lousy mpg, as it's always revving!

I am starting to believe this car is cursed!
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Old 04-28-2013, 10:14 AM   #28
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Started the car to take to dealership yesterday...sound like running/sloshing water in dash. WTF!?

Dropped it off, talked to one of the 'managers', told him I did not want the car back...ever. He said he would talk to dealership owner and get back to me.

I'm SO done with this PITA!
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Old 04-29-2013, 12:13 PM   #29
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Today's Update:



Dealership (service): "Your car is ready!
"

Me: "Umm, did you not talk to ANYONE that I had conversations with on Saturday? I do NOT want this car any longer. It is a lemon!"

Dealership: "I don't know anything about that, you need to speak with sales department. You don't have to drive back out here, we can bring the car to you. The problem is that we did not get the alternator plug in all the way - we 'think' that is why it is revving high on RPM's. The water noise is because there is air in the heater core."


Me: "That is not the point, this car is nothing but non-stop issues, I do NOT want it. Besides I don't want you guessing what is causing it to rev and not idle down or why the air was not run out of the heater core - this along with not plugging in the alternator are all OBVIOUS issues that should have been taken care of by your dealership BEFORE I picked it up from having a new engine installed. I am NOT coming to get it, you can keep it."

Dealership: "I guess we'll have the sales department call you..."

I spoke with the weekend Service manager, my sales person AND the sales manager on Saturday. They all knew I was upset and no longer want the car - where is the internal communication?!?

My patience has worn thin...really really thin.
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Old 04-29-2013, 12:42 PM   #30
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If you were confident that the car was fixed correctly, and would have no more issues than any other car; would you still not want it?

Has it soured the ownership experience beyond hope, having several problems created by incompetent mechanics learning on the job while working on your car?

Pretty much everything that went wrong with your car was the result of bad mechanics, except the initial leaky seal.
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