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Old 03-19-2013, 12:54 PM   #71
PratoN
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On the positive side, be thankful that you appear to have a decent dealership. They seem to be at least attempting to get your vehicle fixed, and that is a lot more than many of us have gotten. Hopefully all will turn out well for you in the end.
True that! My dealers just told me to go away.
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Old 03-19-2013, 12:57 PM   #72
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Yes I agree with that.. at least they are trying.
But it would have been nice to get things right the first time.
Ford tried to cut corners and now they are paying for it.
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Old 03-19-2013, 02:40 PM   #73
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Yes I agree with that.. at least they are trying.
But it would have been nice to get things right the first time.
Ford tried to cut corners and now they are paying for it.
I wouldn't really call it cutting corners, more like a real world beta test...

Some cars have zero issues. Some have a great transmission but have other issues. Some people have cars shutting down while traveling steady-state on the interstate.

I understand integrating new (to Ford) technology into vehicles and having a learning curve. I honestly think that a few issues are on the customer side for many (not all) Americans not understanding how a DCT will shift. But I think that that is a very, very tiny fraction of the population. I think that the majority of those complaining are experiencing real-world issues.

It's ok to be angry and/or frustrated. Welcome to the club, we get new members daily.
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Old 03-19-2013, 03:08 PM   #74
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I know my vehicle shifted a LOT better before the march2012 PCM software update. I know they were trying to satisfy customers who complained that it "didn't feel like a traditional automatic transmission" but ITS NOT a traditional automatic and they should have said THEN that "everything is normal get used to it". Rather than trying to make this transmission do something it's not designed to do.

It needs quick engagement, it needs firm shifting, it needs to be shifted like a manual transmission, it should FEEL LIKE a manual transmission, IT IS a manual transmission! Making it feel slushy by slipping the clutch is just going to burn the thing up.

Anyone know if it's possible to get a rollback on the pcm software? Or will ford tell you some garbage like "that'll void your warranty"

Waiting for the day when someone finally cracks the software on this thing and we can get some 3rd party tuning for it.
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Old 03-19-2013, 03:26 PM   #75
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Quote:
Originally Posted by dyn085 View Post
I wouldn't really call it cutting corners, more like a real world beta test...

Some cars have zero issues. Some have a great transmission but have other issues. Some people have cars shutting down while traveling steady-state on the interstate.

I understand integrating new (to Ford) technology into vehicles and having a learning curve. I honestly think that a few issues are on the customer side for many (not all) Americans not understanding how a DCT will shift. But I think that that is a very, very tiny fraction of the population. I think that the majority of those complaining are experiencing real-world issues.

It's ok to be angry and/or frustrated. Welcome to the club, we get new members daily.
Thanks Dyn for mentioning engine failure again, because I...

Actually my very 1st issue was the engine shutting down randomly while driving down a hill at 35 mph. That's why I brought it in in the first place but they told me they didn't know what happened. They also said it's "normal" to be able to turn off the car while driving.
So that's actually 3 for me. 1: engine failure while driving. 2: severe acceleration shuddering: sever clutch grinding.

I think i'll call the dealership where my car is at the moment having a new clutch system put in. I need to tell them about my previous engine failure because I had reported that to my purchasing dealer, not the dealer I took my car to.
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Old 03-19-2013, 03:59 PM   #76
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I'll give it this week, till it passes 500 miles, it did quiet up the past two days. Will the dealership get hit with any negatives if I contact you first?
Hi Tubeway Army,

When I escalate cases, it alerts the customer service manager (CSM) for your region to your concern and gets them involved. They act as an additional resource to your dealership to work on your case. I'm not aware of any "negative" effect of getting them involved. Sometimes customers are directed by dealerships to get CSMs involved; I act as another way to make that contact happen.

Let me know if you have any other questions; I'll keep an eye on this thread for any updates on your Focus.

Thanks!

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Old 03-19-2013, 05:15 PM   #77
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I repeat: 3 trips to dealership now.
1: engine failure while driving.
2: severe acceleration shuddering.
3: sever clutch grinding.
It's really sad to say but I kind of want my car to be a lemon. This is not fair to have to put up with this crap when buying a brand new car. It still only has 4,500 miles!!!

Maybe the manual tranny is fine, but I still had an engine failure!

How can I trust Ford after this? How can anyone?
I'm thinking Subaru right now...
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Old 03-19-2013, 05:37 PM   #78
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There are far more people having no issues than there are having them. People having no issues are not going to post that they are happy. This is basic human nature. Happy equals quiet and unhappy equals noisy.

It sucks being one of the ones having an issue but I promise you will find similar stories on forums for just about any vehicle. This includes Subaru.

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Old 03-19-2013, 06:35 PM   #79
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Quote:
Originally Posted by mishka View Post
I repeat: 3 trips to dealership now.
1: engine failure while driving.
2: severe acceleration shuddering.
3: sever clutch grinding.
It's really sad to say but I kind of want my car to be a lemon. This is not fair to have to put up with this crap when buying a brand new car. It still only has 4,500 miles!!!

Maybe the manual tranny is fine, but I still had an engine failure!

How can I trust Ford after this? How can anyone?
I'm thinking Subaru right now...
engine failure? complete engine failure? how'd that happen?

Quote:
Originally Posted by EggYolkBill View Post
There are far more people having no issues than there are having them. People having no issues are not going to post that they are happy. This is basic human nature. Happy equals quiet and unhappy equals noisy.
If more idiots here understood this, this forum would be a better place, instead of hearing "All of these cars are POS!"
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Old 03-19-2013, 07:01 PM   #80
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Quote:
Originally Posted by EggYolkBill View Post
There are far more people having no issues than there are having them. People having no issues are not going to post that they are happy. This is basic human nature. Happy equals quiet and unhappy equals noisy.

It sucks being one of the ones having an issue but I promise you will find similar stories on forums for just about any vehicle. This includes Subaru.

Sent from my Nokia Lumia 920 using Board Express
Bill..I got a performance blue sedan just like yours...i don't have any issues at 1700 miles either. Maybe the color is a good omen.LOL!
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