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Old 01-17-2013, 06:54 PM   #1
colin warburton
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myford touch sync update wont download

hello all, today i received my a4 card from ford, now for some odd reason i cant download the sync update i have active x enabled but it doenst show up


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Old 01-18-2013, 09:00 AM   #2
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hello all, today i received my a4 card from ford, now for some odd reason i cant download the sync update i have active x enabled but it doenst show up
Hi, colin warburton -

Which internet browser are you using? Do you have a PC or a Mac?

Jaclyn
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Old 01-29-2013, 10:06 PM   #3
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Hi, colin warburton -

Which internet browser are you using? Do you have a PC or a Mac?

Jaclyn
Jaclyn,

I am having the same problem as the OP. I'm using a PC running windows and internet explorer 9.
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Old 01-29-2013, 11:50 PM   #4
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I had the same problem, and there was a java plug-in that would not install in chrome, I tried again with IE and the plug-in installed and the download worked.
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Old 01-30-2013, 01:38 PM   #5
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Jaclyn,
I am having the same problem as the OP. I'm using a PC running windows and internet explorer 9.
Hi, wego2 -

You may also be prompted to update to the most recent versions of Active X or Java plug-ins before beginning the download process. It's essential that these browser plug-ins are up to date and given permission to run in order to successfully download the update. Let me know if you're able to get it.

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I had the same problem, and there was a java plug-in that would not install in chrome, I tried again with IE and the plug-in installed and the download worked.
Thanks for the tip, I Bleed Ford Blue!

Jaclyn
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Old 01-30-2013, 02:16 PM   #6
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Hi, wego2 -

You may also be prompted to update to the most recent versions of Active X or Java plug-ins before beginning the download process. It's essential that these browser plug-ins are up to date and given permission to run in order to successfully download the update. Let me know if you're able to get it.



Jaclyn


Jaclyn,

Thanks for the response. I was not prompted to update Active X or Java. I followed the directions and changed the recommended settings to allow Active X to run and allow the download. But, again and again the download would not work.

Switched to another computer and downloaded the file without issue.

Thanks again Jaclyn.
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Old 01-31-2013, 01:48 PM   #7
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Jaclyn,
Thanks for the response. I was not prompted to update Active X or Java. I followed the directions and changed the recommended settings to allow Active X to run and allow the download. But, again and again the download would not work.
Switched to another computer and downloaded the file without issue.
Thanks again Jaclyn.
You're welcome! Glad you were able to get it download.

Let me know if you have any additional questions.

Jaclyn
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