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Old 02-09-2013, 04:07 PM   #61
hotleadsingerguy
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And Strix is right...it's less about the problems I had with the car and more about how I've been treated because of my complaints. I've mentioned the issues and brought it to the attention of the dealerships' attention in the kindest and most respectful way possible.

And I've been shown almost nothing but disrespect and rudeness. I've been told multiple times, verbatim, that I "just don't know cars or how they operate". I raced AMA professionally for years (1000cc supersports) and have been around the auto world my entire life. I could tear this car down to bolts and put it back together if I wanted to...and I know how cars operate better than probably every tech in the service department. That kind of rude attitude is *completely* unnecessary and disrespectful. Comments like that are the reason people get fired, in a business world.

After dealing with 3 different dealerships like that for 18 months, I was done. I went to Honda and they've been nothing but respectful and helpful.


I'll say this: the one service tech at John Lance Ford was very kind and at least attempted to be helpful. He looked like he couldn't have been older than around 21 or 22 and obviously didn't know too much about cars...but despite that he still tried to make me happy as much as he could. The problem is that people like him *don't* exist in greater numbers in the rest of the industry. Techs get hired and fired because the service manager wants good numbers...not quality jobs.

But either way, it's not the fault of the dealerships. It's the fault of Ford corporation for binding their hands as much as they can. Claims get denied for *every* reason under the sun, which means the dealerships can't do anything about it.
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Old 02-11-2013, 09:43 AM   #62
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...I really, truly hope that everything gets sorted out for you!

At least the Ford reps on this forum are great !
liquidblue88,

Welcome to the community; your kind words are hugely appreciated!

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Old 02-11-2013, 12:05 PM   #63
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But either way, it's not the fault of the dealerships. It's the fault of Ford corporation for binding their hands as much as they can. Claims get denied for *every* reason under the sun, which means the dealerships can't do anything about it.
The way you've been treated by the dealerships you've gone to sucks but I don't know about this statement. I think it is mostly the dealerships' faults. I suspect many of them just don't want to do the kind of work you need on your car and present your complaints to Ford Corporate as if you're a nut job, stacking the deck against you.

My dealer, one of the biggest in Florida, has been able to get several high-dollar warranty jobs approved for me over the years with no need for me to take it to the regional rep or anything. And one of them, a $1,000 steering rack job (not this Focus), was based on my saying I hear a faint click in the steering area, which the tech who rode with me could barely hear. Ford Corporate could've easily blew me off on that one.
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Old 02-11-2013, 04:52 PM   #64
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The way you've been treated by the dealerships you've gone to sucks but I don't know about this statement. I think it is mostly the dealerships' faults. I suspect many of them just don't want to do the kind of work you need on your car and present your complaints to Ford Corporate as if you're a nut job, stacking the deck against you.
I completely agree... and I wonder if that has anything to do with the fact that Ford pays them less for the same work as a paying customer would. I wonder how much less they actually get paid. Maybe the dealership is better off doing a couple more oil changes than doing your warranty work... I don't know.

I also suspect that in at least some cases, when Ford corporate doesn't want to spend the money to fix the problem (esp if they have already paid another dealership to 'fix' it), they will instruct the dealership to tell the customer that their complaint can't be duplicated and that there is nothing wrong with their car. Call me paranoid.
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Old 02-12-2013, 11:17 AM   #65
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I experienced a very similar problem with steering with my Focus SEL. The problem became unworkable when the road surface became icy. I couldn't control the vehicle in a straight line at 30 miles per hour on a interstate hiway. The car acted just like it was swimming and sliding from side to side. Anyway, on dry pavement it wandered back and forth. I have had a excellent relationship with my service dealer (not the purchase dealer) and they aligned the car pointing out that it was out of specifications. Result, no improvement. The dealer then replaced the rack and realigned the vehicle, result, no improvement. I then made the decision to replace the OEM Continental tires. Result, problem gone. I can now drive the vehicle at 55 to 60 on icy interstate roads in North Dakota without the wandering for feeling like I am about to lose control. My issue appears to have been the tires and why they were problematic is anyone's guess. Could be a bad rack caused wear problems that may be enhanced due to the fact they are the 17 inch version or could have been defective tires from the get go. For me, glad I got my problem corrected by replacing the tires. Don't know if brand makes a difference but I replaced with Goodyear triple tred 215 50 R 17
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Old 02-12-2013, 01:58 PM   #66
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I experienced a very similar problem with steering with my Focus SEL. The problem became unworkable when the road surface became icy. I couldn't control the vehicle in a straight line at 30 miles per hour on a interstate hiway. The car acted just like it was swimming and sliding from side to side. Anyway, on dry pavement it wandered back and forth. I have had a excellent relationship with my service dealer (not the purchase dealer) and they aligned the car pointing out that it was out of specifications. Result, no improvement. The dealer then replaced the rack and realigned the vehicle, result, no improvement. I then made the decision to replace the OEM Continental tires. Result, problem gone. I can now drive the vehicle at 55 to 60 on icy interstate roads in North Dakota without the wandering for feeling like I am about to lose control. My issue appears to have been the tires and why they were problematic is anyone's guess. Could be a bad rack caused wear problems that may be enhanced due to the fact they are the 17 inch version or could have been defective tires from the get go. For me, glad I got my problem corrected by replacing the tires. Don't know if brand makes a difference but I replaced with Goodyear triple tred 215 50 R 17
I refuse to buy new tires at only 11k miles on them, especially when not knowing if that would resolve the problem. I am glad it worked for you though!
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Old 02-13-2013, 12:22 AM   #67
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I refuse to buy new tires at only 11k miles on them, especially when not knowing if that would resolve the problem. I am glad it worked for you though!
I understand why you would say this, but tires are an obvious place to look for your problem. I have experienced tire problems in the past, although not on the Focus.

It is hard to diagnose without an A/B comparison, which typically means buying a new set.
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Old 02-13-2013, 07:01 AM   #68
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Welp I'm at the dealer right now and I think I'm getting the run around once again.

Anger rising.
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Old 02-13-2013, 07:46 AM   #69
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Apparently my alignment is off AGAIN. the front toe is out of spec. Right now its getting fixed by THE BEST alignment specialist they have. Then I will be going for a test drive. I asked what could be causing this to constantly happen, and they shook their heads dumbfoundedly. I don't drive crazy nor do I hit huge holes or bumps.

This is ridiculous.
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Old 02-13-2013, 08:17 AM   #70
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Apparently my alignment is off AGAIN. the front toe is out of spec. Right now its getting fixed by THE BEST alignment specialist they have. Then I will be going for a test drive. I asked what could be causing this to constantly happen, and they shook their heads dumbfoundedly. I don't drive crazy nor do I hit huge holes or bumps.

This is ridiculous.
Alignments seem to me to be an inexact science. I once got new tires and an alignment, went for an extended test drive and decided it was pulling to one side. Took it back a half hour later and complained. They put it back up to check the alignment and asked me if I hit something after I left because it was way off. I hadn't.
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