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Old 03-11-2013, 05:19 PM   #1
Cleric670
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Transmission problems cannot be fixed by dealer...

2012 Ford Focus SE Sport

So i recently received a call from my local dealer saying they are unable to FIX the problems related to my transmission, grinding on gearshift 1-2, 2-3 both upshift and downshift also dropping gear on downshift essentially putting the vehicle in NEUTRAL even tho the gear selector says DRIVE.

This is the second time this vehicle has been to the dealer for these issues, first time they had the vehicle fro 2+ weeks and replaced the clutch, as of today they have had my vehicle for ANOTHER 2 weeks and no items have been replaced to my knowledge.

After speaking to the tech on the phone he told me of the rigamarole ford corporate has them going through with these vehicles taking instrument readings with different calibrations and emailing all data back to them for analysis. Apparently corporate AKNOWLEDGES there is an issue but at the moment they have no fix for it so I was told to come in and pick up my broken vehicle, the service tech said the service MANAGER personally drove the vehicle and confirmed the issues I brought it in for.

They were instructed specifically to NOT replace the clutch, A-B shift motors, or the transmission, corporate claims it will not fix the problem... THIS ISNT ROCKET SCIENCE! It's a simple machine, there's only 4 components to it basically... a clutch, shift motors, transmission, and a computer controlling the whole shebang! One of those items is faulty, how freaking hard is it to test and replace them...

This pretty much leaves me with a single option, file with the washington state attorney generals office for a lemon law hearing since this is a DANGEROUS vehicle to drive, I've personally had it drop gear when trying to cross a highway and had to nosedive off the road with barely enough momentum to clear lanes of traffic!

No way in hell i'm putting my wife and kids back in that vehicle so they're now driving my Sierra 2500.



Last edited by Cleric670; 03-11-2013 at 05:22 PM. Reason: EDIT: enter year/make/model
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Old 03-11-2013, 05:30 PM   #2
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Is this more common on 2012 models? I just bought a 2013 manufactured last month and I hear the noise, but I have nothing to compare it to in terms of the level of sound.

Mine sounds similar to this one:

YouTube Video
ERROR: If you can see this, then YouTube is down or you don't have Flash installed.


but not as bad as this one and I never got a overheat notice yet. No hills here, so I doubt I will.

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ERROR: If you can see this, then YouTube is down or you don't have Flash installed.
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Old 03-11-2013, 05:36 PM   #3
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Quote:
Originally Posted by Cleric670 View Post
2012 Ford Focus SE Sport

So i recently received a call from my local dealer saying they are unable to FIX the problems related to my transmission, grinding on gearshift 1-2, 2-3 both upshift and downshift also dropping gear on downshift essentially putting the vehicle in NEUTRAL even tho the gear selector says DRIVE.

This is the second time this vehicle has been to the dealer for these issues, first time they had the vehicle fro 2+ weeks and replaced the clutch, as of today they have had my vehicle for ANOTHER 2 weeks and no items have been replaced to my knowledge.

After speaking to the tech on the phone he told me of the rigamarole ford corporate has them going through with these vehicles taking instrument readings with different calibrations and emailing all data back to them for analysis. Apparently corporate AKNOWLEDGES there is an issue but at the moment they have no fix for it so I was told to come in and pick up my broken vehicle, the service tech said the service MANAGER personally drove the vehicle and confirmed the issues I brought it in for.

They were instructed specifically to NOT replace the clutch, A-B shift motors, or the transmission, corporate claims it will not fix the problem... THIS ISNT ROCKET SCIENCE! It's a simple machine, there's only 4 components to it basically... a clutch, shift motors, transmission, and a computer controlling the whole shebang! One of those items is faulty, how freaking hard is it to test and replace them...

This pretty much leaves me with a single option, file with the washington state attorney generals office for a lemon law hearing since this is a DANGEROUS vehicle to drive, I've personally had it drop gear when trying to cross a highway and had to nosedive off the road with barely enough momentum to clear lanes of traffic!

No way in hell i'm putting my wife and kids back in that vehicle so they're now driving my Sierra 2500.

Call your insurance company, see what they suggest. They may even be able to direct you to a good lawyer.
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Old 03-11-2013, 07:53 PM   #4
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Most state Lemon Laws allow a claim if the car has been out of service for 30 days in the first year. Sounds like you qualify. Check your State's laws and contact an attorney.

Based on what I've seen here, these problems don't seem to go away if a clutch replacement doesn't cure them. I'd suggest trying to cut your losses and move on.
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Old 03-11-2013, 10:26 PM   #5
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alrighty, drove the vehicle home, they must have reset the PCM because I had zero issue with grinding, the neutral gear issue was a rare issue and didn't have that issue today either.

The service manager was very upset with Ford corporates response to the issue also, he's invested over 30 hours into diagnosing the problem and will no be compensated from corporate because they don't cover diagnosis hours if there's no actual REPAIR. He fully explained the entire process over the last two weeks and i honestly feel bad for any authorized dealer service under the Ford badge, what an inefficient system they use...

Anyways, I did have a stack of paperwork they sent home with me covering the process and there's some interesting pieces here, first part was the final email dialogue between the service shop and corporate, here's what service sent in...

"Customer states repetitive grinding type noise when transmission shifts from 2nd to 3rd. Check and advise. Test drove vehicle and was able to verity customers concern-contacted ford engineers and tested different theories but no fix was found. On March 11 SSM was released from ford describing concern and stating that there is no fix at this time but ford engineers are working a solution. It states to replace noting at this time as repair attempts will not impact the symptom. TDF will continue to look for any corespondance as to when a fix is available and contact customer at that time."

the SSM he is talking about was stapled in the packet of papers, this is the OFFICIAL reponse Ford is giving all their service shops in regards to grinding transmissions

---
SYMPTOM CODE INFORMATION
448_
Start/Run/Move > Noise
SPECIAL SERVICE MESSAGES
32134 2012-2012 Fiesta / Focus - Grind Or Scraping Noise -DPS6 Automatic Transmission
Some 2012-2013 Fiesta and Focus vehicles equipped with a DPS6 transmission may exhibit a grinding or scraping noise during light acceleration or coast down between 50 - 20 MPH, in cold ambient temperatures. Engineering is aware of the concern and is currently working on a resolution. Do not replace the clutch or transmission for this condition as this will not impact the symptom. Please submit a Global Concern Report (GCR) for the concern. To complete a GCR, start an OASIS session from the PTS website using the VIN, click report a vehicle concern link at the bottom of the OASIS page, select report entry, and complete the form. Monitor OASIS for future communications updates.
EFFECTIVE DATE: 11-MARCH-2013
---

I don't know whether to be excited about this or not, ford admits there is a problem... however they can't fix it.
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Old 03-11-2013, 10:29 PM   #6
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Anyone know if they make any sort of shift reprogramer for the focus, either a piggyback or something that actually flashes the eprom. I don't have any grind issues right after they flash it's only once i've driven for a week and it's "learned" to shift bad that i have problems. I drive pretty aggressively but it will also start grinding when my wife was driving the car, she's got "old lady driving syndrome" pretty much the polar opposite of me.
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Old 03-11-2013, 11:00 PM   #7
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Quote:
Originally Posted by Cleric670 View Post
I don't have any grind issues right after they flash it's only once i've driven for a week and it's "learned" to shift bad that i have problems.
Same thing here, and I have seen many others reporting this as well.

I've given up on getting anything done about it for now... I figure that when it breaks completely, they'll have to fix it. (I could be wrong about that, LOL.)

And I'm going to turn my bitching down a notch, and just be thankful that my car hasn't proven dangerously unreliable (yet).

I hope you get this taken care of. I can't believe Ford wouldn't just change out the whole damned transmission and send you on your way. They can evaluate the broken one in a lab, it doesn't need to stay in your car!

(Oh, and I know of no aftermarket TCM programming available for these cars.)
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Old 03-11-2013, 11:08 PM   #8
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Any idea if it they can remove the "adaptive learning" from the transmission, I'd prefer it to just drive the same... all the time... like it did on my LONG test drive session... seems stupid to be selling a vehicle that will drive differently a couple weeks after you roll it off the showroom floor.

Yes I know the technology has been used for a LONG time in cars but I still fail to see the point.
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Old 03-11-2013, 11:17 PM   #9
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Nope the adaptive learning is integral to the transmission control software. Unless you worked for ford and had access to the tools to write the code its not likely to work.

If its mislearning than there might be something wrong with the hardware, but I don't know. Why would it theoretically be smooth while its learning and then "revert" to where it was before.
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Old 03-12-2013, 08:45 AM   #10
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Nope the adaptive learning is integral to the transmission control software. Unless you worked for ford and had access to the tools to write the code its not likely to work.

If its mislearning than there might be something wrong with the hardware, but I don't know. Why would it theoretically be smooth while its learning and then "revert" to where it was before.
I thought I was crazy at first, but I notice the same thing. When i took it in for the suspension fix and MFT upgrade they reset my car. It drove like a dream! the shifts were correct and quick, no grinding whatsoever, even taking slow sharp corners like going up/down my condo parking garage was smooth. I was very happy with it, but now it's reverted to its sluggish operation, always picking the wrong gear and lots of grinding especially 1-2 and 2-3. I never considered the adaptive learning being responsible, always thought it was the parts wearing out or something.

On a somewhat related note, I notice that when the adaptive learning develops, driving slow in tight corners (like going up a condo parking garage) when youre making the turns, the whole car shudders and is very jerky and sluggish. (As i mentioned above doing the reset fixed this issue, but it come back). I just assumed it was the torque vectoring system braking the 1 tire causing it to jitter, but after seeing it drive smooth after a reset i'm starting to think its the adaptive learning issue. Anyone else experience something similar?
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