Another Gear Rollover & Hotline Report

[scada]

So I brought my 2013 S to the dealer because it was making a noise in neutral that went away when you depressed the clutch pedal.

They diagnosed it as the gear rollover issue and wrote it is a 'normal characteristic of this vehicle'.

It goes on to say see Hotline Report # 106042769

Anyone know where I can get this hotline report?

[Squirlyjim]

That is the report #between the tech and Ford you have to ask the dealer service if he will get a copy for you

[scada]

Ok I looked at the paper work I was given and I have a copy of the Hotline Report. Apparently the report is where the tech called Ford for assistance. This is what it says:

'This noise is referred to as neutral gear rollover noise and it is also common for these transmissions as it is the MTX-75. It is common to any manual transaxle with a four cylinder engine.

Neutral gear rollover noise is a product of the gears in the transmission reacting to the normal firing pulsations of the four cylinder engine. This noise is usually more pronounced when hot or with the A/C compressor engaged. Disassembly of the transmission is not recommended as it will not reveal a concern.

Neutral Gear rollover noise is not detrimental to the duration of the transmission or the vehicle and no repairs are recommended.'

[scada]

Originally Posted by Squirlyjim

That is the report #between the tech and Ford you have to ask the dealer service if he will get a copy for you

Squirlyjim; Thank you for getting back to me. Yeah I looked thru the paper work that was given to me and found the report.