Is this really normal?

[hotleadsingerguy]

Originally Posted by YesMAN

Your negativity has just been more constant and in your face over the past week than anyone else's. Even REV, who has a major ax to grind, has at least been making some helpful comments.

Then learn to ignore it. He has just as much right to log his opinion as you do.

OP, I'll forewarn you by saying that the Ford Regional Customer Service Managers have rarely helped anyone on this forum. 9 times out of 10 they listen to the customer and schedule dealership appointments, but inevitably stop calling you back or picking up your calls when the car can't be fixed. Definitely go through the process in case it will help, but be prepared with your next steps (whatever you deem them to be).

I'd say this: Even if you don't plan on going the Lemon Law route now...at least get the appointments in so that you'd be eligible. That way, if they still can't fix it in a reasonable amount of time, you've met the requirements to file a lemon law complaint.

[snow12]

Originally Posted by hotleadsingerguy

Then learn to ignore it. He has just as much right to log his opinion as you do.

OP, I'll forewarn you by saying that the Ford Regional Customer Service Managers have rarely helped anyone on this forum. 9 times out of 10 they listen to the customer and schedule dealership appointments, but inevitably stop calling you back or picking up your calls when the car can't be fixed. Definitely go through the process in case it will help, but be prepared with your next steps (whatever you deem them to be).

I'd say this: Even if you don't plan on going the Lemon Law route now...at least get the appointments in so that you'd be eligible. That way, if they still can't fix it in a reasonable amount of time, you've met the requirements to file a lemon law complaint.

I have the same feeling with the CSM I really wish I would have just did a lot more research on this car because I would have found the dirty truth. I am going to log the visit and such and if the problem is not resolved (well I mean according to ford that sound is not a problem ) I will be going ahead with contact the BBB to start the process. I honestly have very little hope in the dealers even attempting to fix the problem because they just seem to honestly have given up the the focus in general.

[e30og]

Originally Posted by Strix

You're right... everyone should stick with 'productive' comments like "should have bought a stick" and "this is why smart people like me don't buy first-year models" and "mine is fine, I don't know what people are complaining about".

Your entitled to complaining just as I am to praising....I'm not making that stuff up

And let's all be honest, screw Ford for the transmission but I have never encountered a good dealer or manufacturer that backed their warranty work period...it's a Ford problem but on a larger scale an industry issue

Wa wa wa I made the most common car buying mistakes and risks in the book and no one with a positive experience is entitled to sharing lol.

[thejordan]

OP, plenty of people here have had their clutches and seals replaced to solve the issue. The dealers can check the seals for leaks fairly quickly. Go to a dealer that has good service, not just the closest one.

[GoldenHour]

Originally Posted by e30og

Your entitled to complaining just as I am to praising....I'm not making that stuff up

And let's all be honest, screw Ford for the transmission but I have never encountered a good dealer or manufacturer that backed their warranty work period...it's a Ford problem but on a larger scale an industry issue

Wa wa wa I made the most common car buying mistakes and risks in the book and no one with a positive experience is entitled to sharing lol.

i have. my 1990 SR5 V6 blew a head gasket at about 110k miles. Toyota had voluntarily taken out ads in major newpapers pointing out the faulty gaskets and extended the warranty to 100k miles!

my mechanic gave me the info and though i didn't meet the extended warranty limit i wrote toyota anyway. two weeks later toyota sent me a check for the entire repair (about $1800) minus the cost of the water pump.

hey we all make mistakes and hopefully learn from them and move on.

[Strix]

Originally Posted by e30og

Wa wa wa I made the most common car buying mistakes and risks in the book and no one with a positive experience is entitled to sharing lol.

Way to (incorrectly) paraphrase me. I should point out that I've never suggested that people with positive experiences should just shut up.

I will say, however, that you can keep smug smart-ass comments like "should have bought a stick" to yourself.

Also, I didn't realize that having a dealership work on your car was a 'common mistake'. I know that now! LOL

[YesMAN]

Originally Posted by thejordan

OP, plenty of people here have had their clutches and seals replaced to solve the issue. The dealers can check the seals for leaks fairly quickly. Go to a dealer that has good service, not just the closest one.

Finally a constructive post!

[FordCustomerService]

Originally Posted by snow12

I PMed the Ford Customer Service person who has arranged for me to receive a call...

snow12,

I’m confident they’ll do everything they can to help get it fixed.

Originally Posted by thejordan

OP, plenty of people here have had their clutches and seals replaced to solve the issue. The dealers can check the seals for leaks fairly quickly. Go to a dealer that has good service, not just the closest one.

I like seeing good advice like this, thejordan; thanks.

Cory

[thejordan]

Originally Posted by YesMAN

Finally a constructive post!

Originally Posted by FordCustomerService

I like seeing good advice like this, thejordan; thanks.

Cory

np. and afaik all work for those individuals was done under warranty. this is because the dealer and customer were both on the same page and willing to work together. the better dealers seem to be relatively aware of these instances. it's just a matter of if the transmission tech is working that day or not.

[e30og]

Originally Posted by Strix

Way to (incorrectly) paraphrase me. I should point out that I've never suggested that people with positive experiences should just shut up.

I will say, however, that you can keep smug smart-ass comments like "should have bought a stick" to yourself.

Also, I didn't realize that having a dealership work on your car was a 'common mistake'. I know that now! LOL

It wasn't a smug comment much as it was a valid opinion and words of advice for the future coming from someone who has had this experience several times and found a great way to avoid it. Your sarcastic comment bashing people's positive experiences was far less productive to this conversation than mine so stop trying to continue to shut out differing opinions than yours and leave the smartass sarcasm for someone who gives a shizz

And yes dealerships are called stealerships for a good reason. It is wise to make buying decisions that will minimize the risk of dealing with them, such as those offered in the "smug" comments your trying to snuff out