Can't Confirm Sync Update

[Justintoxicated]

I updated to the newest SYNC / MFT. When I go to the update site to "Confirm" it says that "No USB Drive with a SYNC log file detected".

The drive is the same one I used to update. What does the log file it seem to be missing look like?

How do I fix this?

Thanks,
Justin

[Sponsor]

[TehMark]

just do a vehicle health report

[Kabigon]

Originally Posted by Justintoxicated

I updated to the newest SYNC / MFT. When I go to the update site to "Confirm" it says that "No USB Drive with a SYNC log file detected".

The drive is the same one I used to update. What does the log file it seem to be missing look like?

How do I fix this?

Thanks,
Justin

In the SyncMyRide folder, look for a file named Sync_XXXXXXXX_YYYYYYYYYYYYYYYYY.xml (XXXXXXXX = module serial number, YYYYYYYYYYYYYYYYY = VIN).

[RAF_S197]

How do you do a sync update?

[suss6052]

Originally Posted by RAF_S197

How do you do a sync update?

If you have MFT there is a greater chance that there is or will be updates, those of us with just sync with myford don't have any publicly available updates.

The update process involves downloading it from the syncmyride site, and extracting it onto a usb drive. The usb drive is then stuck in the car and it should prompt you to install it, and you would generally want to have the car on and running while it updates so it doesn't shut off during the update. Often times people go for a drive, or just idle the car.

[RAF_S197]

Cool, I'll look into that. Thanks!

[FordIVTteam]

Originally Posted by Justintoxicated

I updated to the newest SYNC / MFT. When I go to the update site to "Confirm" it says that "No USB Drive with a SYNC log file detected".
The drive is the same one I used to update. What does the log file it seem to be missing look like?
How do I fix this?
Thanks,
Justin

Hey, Justin -

We're you able to report this yet? If not, I can help, just let me know.

Originally Posted by RAF_S197

How do you do a sync update?

For instructions on how to download, install, and report updates, check out our support page, RAF_S197:

http://support.ford.com/topics/sync-...c#topic-item-7

If anyone has additional questions, give me a shout.

Jaclyn

[BlueIce]

At least you can get into the site, I can't even log into syncmyride anymore. Haven't been able to for about 6 months. I try every now and then and it always tells me email/passwords not right. Tried the Forget password question (Whats my pets name?), and apparently I dont know the name of the ONE pet that I have.

Whatever, works about as good as MFT does so I guess its fitting.

[Kabigon]

Originally Posted by BlueIce

Tried the Forget password question (Whats my pets name?), and apparently I dont know the name of the ONE pet that I have.

I am reporting you to the ASPCA immediately.

[BlueIce]

Originally Posted by Kabigon

I am reporting you to the ASPCA immediately.

Im sure theyll get a kick out of the 100lbs spoiled lap dog.