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Old 01-03-2013, 10:02 AM   #11
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In my experience, if Steve has the parts in stock, they are shipped the day of the order. Unless, of course, they are ordered at 5 pm.
The only difficulty I have with Tousley is that they only have one Steve, and he occasionally has other customers to satisfy!
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Old 01-03-2013, 11:39 AM   #12
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[QUOTE=paulg127;4522648]All previous orders had arrived before it was expected and they anticipated a change in the parts I actually needed. My experience has been tops with them, not to mention they beat the local employee discount, incuding shipping on most parts!![/QUOTE]

^This^

I went to my local neighborhood Ford dealer for a part and they wanted to charge me $80.00 MORE than what Tousley charges. Tousely is top notch when it comes to their pricing. For those who also ride a Harley-Davidson, I've found the same kind of deal through Chicago H-D. They will beat anybody's prices and come out way cheaper even after factoring in shipping (in most cases).

So as far as I'm concerend, Tousley Ford will get ALL of my business when it comes to parts.
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Old 01-03-2013, 11:51 AM   #13
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I thought I had a problem with Tousley. My order didn't ship for a while.

Turns out, my CC company shut off my card and didn't let me know.
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Old 01-04-2013, 02:10 PM   #14
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It doesn't hurt to call and confirm the order was put thru and shipped
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Old 01-04-2013, 02:41 PM   #15
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I ordered a FRPP kit (Struts, shocks, and springs) from them on December 26. Shipped on the 27th. Didnít get to me until January 2nd not because of Tousley but because of UPS.
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Old 01-05-2013, 09:40 AM   #16
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Quote:
Originally Posted by mainest View Post
The only difficulty I have with Tousley is that they only have one Steve, and he occasionally has other customers to satisfy!
Steve or Mike will do. They are both great.

In the SVT forum Tousley section, Steve tells you this.
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Old 01-05-2013, 02:38 PM   #17
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Been buying parts from Steve for over five years. Awesome customer service and Steve is very knowledgeable, used to be a tech himself. Was the op an online order?
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Old 01-05-2013, 06:31 PM   #18
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Steve was great when I was ordering parts for my Focus; he helped me track down part numbers so I could retrofit the ST struts to my Focus when I was the first to do such a thing.

And when I discovered that the rear shocks were too short, he took the rear shocks back without a hitch. Never had any issues with shipping either.
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