Headliner "repair kit" on backorder? - Ford Focus Forum, Ford Focus ST Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum > Ford Focus Third Generation > MK3 Focus

MK3 Focus The place to chat about general questions, window tinting, exterior body, interior and lighting upgrades for the third generation 2012-Current Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 11-29-2012, 08:40 PM   #1
Shorty Long
Focus Enthusiast
 
Join Date: Sep 2009
Fan#: 68979
Location: The Hills of, WV
What I Drive: '12 Focus Titanium, Kona Blue

Posts: 306
Points 1,968, Level 26
Points: 1,968, Level: 26 Points: 1,968, Level: 26 Points: 1,968, Level: 26
Level Up 68% Completed
Level up: 68% Level up: 68% Level up: 68%
Forum Activity 1%
Activity: 1% Activity: 1% Activity: 1%
FF Reputation: 2 Shorty Long Good Standing Member
Buy-Sell-Trade Rating: (0)
Headliner "repair kit" on backorder?

anyone else having trouble getting this item? i took my '12 focus in to fix the headliner and my dealer said they needed to order some kind of repair kit.

after 3+ weeks of waiting i called my dealer and they told me it was on backorder...that was a week ago; so i'm now at over 4 weeks waiting for this kit

anyone else been told this part is on backorder?


Shorty Long is offline  
    Reply With Quote
Sponsored Links
Advertisement
 
Old 11-29-2012, 08:49 PM   #2
Rememo
Focus Enthusiast
 
Rememo's Avatar
 
Join Date: Feb 2012
Fan#: 95534
Location: Milwaukee, WI
What I Drive: Was 2012 Focus. Now 2013 Impreza.

Posts: 214
FF Reputation: 3 Rememo Good Standing Member
Buy-Sell-Trade Rating: (1)
Quote:
Originally Posted by Shorty Long View Post
anyone else having trouble getting this item? i took my '12 focus in to fix the headliner and my dealer said they needed to order some kind of repair kit.

after 3+ weeks of waiting i called my dealer and they told me it was on backorder...that was a week ago; so i'm now at over 4 weeks waiting for this kit

anyone else been told this part is on backorder?
Haven't taken mine in yet, but I'd REALLY like to know what this "kit" is.

Can you post a copy of your work order once the work is complete?


.
Rememo is offline  
    Reply With Quote
Old 11-30-2012, 05:16 AM   #3
Bwill9886
Focus Enthusiast
 
Bwill9886's Avatar
 
Join Date: Jan 2012
Fan#: 93444
Location: Collinsville, IL
What I Drive: 2013 Rallye Red Civic Si

Posts: 455
FF Reputation: 2 Bwill9886 Good Standing Member
Buy-Sell-Trade Rating: (6)
Yeah, that's not good.

About to take mine in for it's 10,000 mile maintenance and that was one of the other things I wanted them to tackle.
Bwill9886 is offline  
    Reply With Quote
Old 11-30-2012, 05:29 AM   #4
Shorty Long
Focus Enthusiast
 
Join Date: Sep 2009
Fan#: 68979
Location: The Hills of, WV
What I Drive: '12 Focus Titanium, Kona Blue

Posts: 306
Points 1,968, Level 26
Points: 1,968, Level: 26 Points: 1,968, Level: 26 Points: 1,968, Level: 26
Level Up 68% Completed
Level up: 68% Level up: 68% Level up: 68%
Forum Activity 1%
Activity: 1% Activity: 1% Activity: 1%
FF Reputation: 2 Shorty Long Good Standing Member
Buy-Sell-Trade Rating: (0)
i'll try, but my dealership isn't very good about putting details on their work orders

Quote:
Originally Posted by Rememo View Post
Haven't taken mine in yet, but I'd REALLY like to know what this "kit" is.

Can you post a copy of your work order once the work is complete?


.
Shorty Long is offline  
    Reply With Quote
Old 11-30-2012, 09:38 AM   #5
TehMark
Focus Addict
 
TehMark's Avatar
 
Join Date: Jul 2011
Fan#: 87530
Location: Space, United States
What I Drive: 2012 Blue Focus Titanium Hatch

Posts: 645
Points 1,561, Level 22
Points: 1,561, Level: 22 Points: 1,561, Level: 22 Points: 1,561, Level: 22
Level Up 61% Completed
Level up: 61% Level up: 61% Level up: 61%
Forum Activity 2%
Activity: 2% Activity: 2% Activity: 2%
FF Reputation: 1 TehMark Good Standing Member
Buy-Sell-Trade Rating: (0)
Whats the back story here? Why are they repairing instead of replacing? The reglue tactic on fixing the headliner turned out pretty poorly in my personal experience. I'd press them for a new one if you can.
__________________
(╯°□°)╯︵ ┻━┻
TehMark is online now  
    Reply With Quote
Old 11-30-2012, 10:22 AM   #6
Shorty Long
Focus Enthusiast
 
Join Date: Sep 2009
Fan#: 68979
Location: The Hills of, WV
What I Drive: '12 Focus Titanium, Kona Blue

Posts: 306
Points 1,968, Level 26
Points: 1,968, Level: 26 Points: 1,968, Level: 26 Points: 1,968, Level: 26
Level Up 68% Completed
Level up: 68% Level up: 68% Level up: 68%
Forum Activity 1%
Activity: 1% Activity: 1% Activity: 1%
FF Reputation: 2 Shorty Long Good Standing Member
Buy-Sell-Trade Rating: (0)
dealership didn't even know what repair kit entailed.

Quote:
Originally Posted by TehMark View Post
Whats the back story here? Why are they repairing instead of replacing? The reglue tactic on fixing the headliner turned out pretty poorly in my personal experience. I'd press them for a new one if you can.
Shorty Long is offline  
    Reply With Quote
Old 11-30-2012, 01:53 PM   #7
TehMark
Focus Addict
 
TehMark's Avatar
 
Join Date: Jul 2011
Fan#: 87530
Location: Space, United States
What I Drive: 2012 Blue Focus Titanium Hatch

Posts: 645
Points 1,561, Level 22
Points: 1,561, Level: 22 Points: 1,561, Level: 22 Points: 1,561, Level: 22
Level Up 61% Completed
Level up: 61% Level up: 61% Level up: 61%
Forum Activity 2%
Activity: 2% Activity: 2% Activity: 2%
FF Reputation: 1 TehMark Good Standing Member
Buy-Sell-Trade Rating: (0)
Oh man, that's right, i think you need a new dealer. I remember now that you were asking about a repair kit a few weeks back when I was getting my headliner fixed. That is waaay too long of a wait. You might just want to PM fordcustomerservice your info so they can escalate things.
__________________
(╯°□°)╯︵ ┻━┻
TehMark is online now  
    Reply With Quote
Old 12-03-2012, 03:40 PM   #8
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,343
Points 3,143, Level 34
Points: 3,143, Level: 34 Points: 3,143, Level: 34 Points: 3,143, Level: 34
Level Up 62% Completed
Level up: 62% Level up: 62% Level up: 62%
Forum Activity 14%
Activity: 14% Activity: 14% Activity: 14%
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Shorty Long View Post
...after 3+ weeks of waiting i called my dealer and they told me it was on backorder...
Quote:
Originally Posted by Rememo View Post
Haven't taken mine in yet...
Quote:
Originally Posted by Bwill9886 View Post
...About to take mine in for it's 10,000 mile maintenance and that was one of the other things I wanted them to tackle.
Shorty Long, Rememo, & Bwill9886,

Have no fear; Cory is here! LOL JK

I’m the new Ford Service rep on the forum, and I can help by escalating this up to your regions’ customer service managers. So I can do this, please send me your contact details (including your VIN, full name, daytime phone number, mileage, and dealer name/state).

Quote:
Originally Posted by TehMark View Post
...You might just want to PM fordcustomerservice your info so they can escalate things.
This is a great recommendation, TehMark.

Cory
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is online now  
    Reply With Quote
Old 12-09-2012, 02:33 AM   #9
Shorty Long
Focus Enthusiast
 
Join Date: Sep 2009
Fan#: 68979
Location: The Hills of, WV
What I Drive: '12 Focus Titanium, Kona Blue

Posts: 306
Points 1,968, Level 26
Points: 1,968, Level: 26 Points: 1,968, Level: 26 Points: 1,968, Level: 26
Level Up 68% Completed
Level up: 68% Level up: 68% Level up: 68%
Forum Activity 1%
Activity: 1% Activity: 1% Activity: 1%
FF Reputation: 2 Shorty Long Good Standing Member
Buy-Sell-Trade Rating: (0)
update...
now on week 6

got the obligatory call from customer "service" person last Tuesday; she was supposed to "get things done" and call me by the end of the week...no dice

that's the last time i fall for this offer of "assistance" from Ford Customer "Service"
Shorty Long is offline  
    Reply With Quote
Old 12-09-2012, 07:51 AM   #10
cuke2u
Focus Enthusiast
 
cuke2u's Avatar
 
Join Date: Jul 2011
Fan#: 87358
Location: Hastings, United Kingdom
What I Drive: It's in my sig..

Posts: 533
FF Reputation: 2 cuke2u Good Standing Member
Buy-Sell-Trade Rating: (0)
Hi, mine had a complete new headliners as they can't be repaired, according to my dealer that is.
__________________
Mk3 Focus Titanium X, 1.6 Ecoboost 150ps + Bluefin Remap
Candy Red
Appearance Pack
18" 5 Spoke Alloy Wheels
Manual 6-speed gearbox,,,
cuke2u is offline  
    Reply With Quote
Reply

Bookmarks & Social Networks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 11:48 AM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.