Who's above Regional CSM?? - Focus Fanatics
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Focus Fanatics > Ford Focus Third Generation > MK3 Focus

MK3 Focus The place to chat about general questions, window tinting, exterior body, interior and lighting upgrades for the third generation 2012-Current Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 12-06-2012, 03:13 PM   #1
damianinpa
Focus Enthusiast
 
Join Date: Dec 2007
Fan#: 52540
Location: PA
What I Drive: 2012 Focus SEL

Posts: 75
FF Reputation: 1 damianinpa Good Standing Member
Buy-Sell-Trade Rating: (0)
Who's above Regional CSM??

All,
I am in a 2012 Focus Lease. I am exactly 1/2 way, 18 months out of 36. I'm not happy with it as it has been in for service several times for different things. I'm looking to get out of the lease, but, remain with Ford and go with something else. Anyway, I was at my dealer who said I would have to pay thousands to get out, but, he referred me to Ford Customer Serivce sympathizing with my issues. I called and got a very nice woman who passed along my concerns. Got a call today from Regional Customer Service Mgr. who stated she could only work with the Service dept to make sure repairs are fixed. Well, that isn't my probem..I keep having different problems requiring me to take it in. Totally inconvenient and crazy for a new car. I'm trying to negotiate to trade it in for a much more reasonable amount and stick with Ford which I think should be incentive for them to keep me as a customer. (If I'm forced to ride this out..I will never buy another Ford again)She then told me it was ILLEGAL for Ford Mortor Corp to buy back or provide any lending assistance. WTF?? Anyone heard of this. Illegal..really? I asked where I can escalate my complaint. She said there is no one else. I called my Salesman back who didn't buy those statements, but, he said he would see if there is another route they could take. I don't expect them to totally take the car back, but, I'm trying to get more value for it. Kelly Blue Book has tanked on the Focus. My Lease Buy out in 18 months is more than Kelly is showing right now. Pathetic. Anyway, is there someone else I can raise my complaints to?
If anyone from Ford customer service is reading this..no need to Reply. I have been down this road twice with the same regional person calling me with nothing to offer.


damianinpa is offline  
    Reply With Quote
Reply

Bookmarks & Social Networks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 04:27 AM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information : Site Map

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.