Upholstery separating from seat - Ford Focus Forum, Ford Focus ST Forum
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Ford Focus Forum, Ford Focus ST Forum > Ford Focus Third Generation > MK3 Focus

MK3 Focus The place to chat about general questions, window tinting, exterior body, interior and lighting upgrades for the third generation 2012-Current Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 08-06-2012, 03:43 PM   #1
hjordanc
Focus Rookie
 
Join Date: Feb 2012
Fan#: 95510
Location: College Park, MD
What I Drive: 2012 Black Titanium 5-Door

Posts: 17
FF Reputation: 1 hjordanc Good Standing Member
Buy-Sell-Trade Rating: (0)
Upholstery separating from seat

On my passenger rear driver's side seat (the 60 of the 60/40), the upholstery is starting to separate from the seat. It looks something like this:

[IMG][/IMG]

When I took my car in for the recent TSB transmission reprogramming, I asked the service manager to look at the seat and make the repair.* His response was that the he would have to ask Ford because it looked like I caused the damage by pushing the driver's seat too far back against the rear seat when it was folded down.** Also he said that he couldn't do the repair at that time and would need to order a part to fix. Not sure what that part would be...

Anyone else seen this? Advice on my next step would be appreciated.

*This would be the second fabric issue that I've had with the car - the first was the inside roof panel right next to the hatch on the driver's side was not molded to the car and had to be re-glued. The garage fixed it but not without leaving a big dirty gray smudge and grease mark on the white fabric that won't wash out. Knew I should have complained right then and there.

** I can't say that I didn't do it anymore than he can say I did do it. But I do know that I don't recall doing it, and as this was my second upholstery issue with the car, maybe that wasn't the assembly plant's strong suit on the build.

ETA a picture of the original hatchet job the shop did fixing the roof:

[IMG][/IMG]


__________________
Mark
hjordanc is offline  
    Reply With Quote
Sponsored Links
Advertisement
 
Old 08-06-2012, 05:07 PM   #2
feta_mgp
Focus Fanatic
 
feta_mgp's Avatar
 
Join Date: Jul 2011
Fan#: 88210
Location: Vero Beach, FL
What I Drive: 2012 SGM Focus SEL

Posts: 2,637
FF Reputation: 7 feta_mgp Good Standing Member
Buy-Sell-Trade Rating: (0)
Plenty of people have had issues with the headliner adhesive, and while I haven't seen any issues with the seating upholstery so far, I wouldn't doubt it could happen.

That being said, ask your service manager to demonstrate just how exactly pushing the front seat against the back seat would manage to tear that seam? Pushing the front seat against the back shouldn't be pulling the pieces if anything it should be pushing them against each other.

Especially if you use the fold flat feature, in which the head rests have to be removed altogether making it harder for the front seats to contact the rear seats at all.
__________________
2012 SGM SEL Sedan Job 1 BD 6/2011
FSWERKS Cool-Flo w/ ITG Filter | FSWERKS Stealth Exhaust | 17x7.5 Axis Sport XMX Graphite wheels | Eibach Sportlines on Ti Handling Pkg bits
Sonic Crew #28
feta_mgp is offline  
    Reply With Quote
Old 08-06-2012, 05:45 PM   #3
Elizabeth
Focus Fanatic
 
Elizabeth's Avatar
 
Join Date: Aug 2011
Fan#: 89280
Location: SouthEast, WI
What I Drive: '12 Yellow Focus SE stick, 17"rims

Posts: 2,878
FF Reputation: 15 Elizabeth Great Standing Member
Buy-Sell-Trade Rating: (0)
That roof issue sucks.
And if i had to say.. the seat problem DOES seem to have been the rear seat was down. and then the front shoved back.

You dealer is so skanky, they may have done the seat thing too.
IF you took it in and the rear seat was down. the repair person may have just forced the front seat back and not give a darn.
Some dealers just have crummy workers.

My dealer repair guys always change the seat, and just do not care if it gets put back.
PS they may have put the rear seats down to fix the roof, then the got in and cranked the front seat back.
Not a lot you can do now to prove they did it. But i would bet they did. Just a guess. but a good guess. Considering the roof liner mess.

PS for others, if you never have passengers in rear seats, just take off the rear headrests. The rearview is way better with them off anyway.

Last edited by Elizabeth; 08-07-2012 at 06:30 AM.
Elizabeth is online now  
    Reply With Quote
Old 08-06-2012, 06:29 PM   #4
Seriously Focused
Focus Enthusiast
 
Seriously Focused's Avatar
 
Join Date: Jul 2012
Fan#: 101141
Location: Atlanta, GA
What I Drive: 2012 SGM SE Sport 5 Dr

Posts: 230
FF Reputation: 1 Seriously Focused Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by hjordanc View Post
On my passenger rear driver's side seat (the 60 of the 60/40), the upholstery is starting to separate from the seat. It looks something like this:

[IMG][/IMG]

When I took my car in for the recent TSB transmission reprogramming, I asked the service manager to look at the seat and make the repair.* His response was that the he would have to ask Ford because it looked like I caused the damage by pushing the driver's seat too far back against the rear seat when it was folded down.** Also he said that he couldn't do the repair at that time and would need to order a part to fix. Not sure what that part would be...

Anyone else seen this? Advice on my next step would be appreciated.

*This would be the second fabric issue that I've had with the car - the first was the inside roof panel right next to the hatch on the driver's side was not molded to the car and had to be re-glued. The garage fixed it but not without leaving a big dirty gray smudge and grease mark on the white fabric that won't wash out. Knew I should have complained right then and there.

** I can't say that I didn't do it anymore than he can say I did do it. But I do know that I don't recall doing it, and as this was my second upholstery issue with the car, maybe that wasn't the assembly plant's strong suit on the build.

ETA a picture of the original hatchet job the shop did fixing the roof:

[IMG][/IMG]

That CRAZY stain on your roof liner would have gotten my dealer jacked up pretty large. You must be a real nice person............
Seriously Focused is offline  
    Reply With Quote
Old 08-07-2012, 09:54 PM   #5
samegate
Focus Rookie
 
Join Date: Jul 2012
Fan#: 101230
Location: trenton, TN
What I Drive: 2012 race red focus hb

Posts: 3
FF Reputation: 1 samegate Good Standing Member
Buy-Sell-Trade Rating: (0)
You did not cause that nor is it torn nor would there likely be anything to order to fix. The cover trim welt(stiff plastic piece ) has come out of the retaining channel in the metal seat fame. All that has to be done is roll the cover over and in to snap it back in place. Both of the rear seat covers on ours were like that at delivery; just put it back myself. Working in a dealership myself, sounds to me like you either A. have a poor dealer or B. something has ticked them off about you or your car(dont take that wrong) just how it works sometimes. Either way it should be an easy fix. You could always try a different dealer.cheers
samegate is offline  
    Reply With Quote
Old 08-08-2012, 12:02 AM   #6
paul21
Focus Enthusiast
 
Join Date: Jul 2011
Fan#: 87707
Location: Murfreesboro, TN
What I Drive: 2012 SEL Hatchback

Posts: 181
FF Reputation: 0 paul21 Newbie
Buy-Sell-Trade Rating: (0)
I had this same issue, the seat cover was replaced, $700 part, two week wait. Snapping it back didn't work, it just popped right back off.
paul21 is offline  
    Reply With Quote
Old 08-08-2012, 05:41 AM   #7
Hodge Podge
Focus Enthusiast
 
Hodge Podge's Avatar
 
Join Date: Mar 2012
Fan#: 96120
Location: Longwood, FL
What I Drive: 2012 5-Dr Se Sport Pkg Ingot Silver

Posts: 109
FF Reputation: 1 Hodge Podge Good Standing Member
Buy-Sell-Trade Rating: (0)
Exact same issue with the seat back on mine as well.
Found it the first time I folded the seats down.

Took it in a few days later and the Service Rep said he's seen it before and that depending on the availability of the interior guy, it might take a few hours for that and an oil change. No issues as far as warranty goes though. Just handed over the keys and picked them up a few hours later, no charge.

If the Squealer doesn't want to fix it under warranty, try another dealer or contacting the Ford Cust. Service Rep (Thomas) on here. They can help in getting the dealer to understand what a warranty is.
__________________
____________________
Hodge Podge

2012 Se Ingot Silver 5-Door w/ 201A & Se Sport Package
2001 Silverado 1500 RCLB 4x4 4.8L 5-Speed
Hodge Podge is offline  
    Reply With Quote
Old 08-08-2012, 12:26 PM   #8
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,260
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by hjordanc View Post
On my passenger rear driver's side seat (the 60 of the 60/40), the upholstery is starting to separate from the seat. It looks something like this:

[IMG][/IMG]

When I took my car in for the recent TSB transmission reprogramming, I asked the service manager to look at the seat and make the repair.* His response was that the he would have to ask Ford because it looked like I caused the damage by pushing the driver's seat too far back against the rear seat when it was folded down.** Also he said that he couldn't do the repair at that time and would need to order a part to fix. Not sure what that part would be...
Quote:
Originally Posted by paul21 View Post
I had this same issue, the seat cover was replaced, $700 part, two week wait. Snapping it back didn't work, it just popped right back off.
Did the dealer say when to come back for the repair, hjordanc? Both of you please PM me your VIN, mileage, phone number, and dealer info; I'll escalate this with the Customer Service Manager of your regions.

Quote:
Originally Posted by Elizabeth View Post
That roof issue sucks. And if i had to say.. the seat problem DOES seem to have been the rear seat was down. and then the front shoved back...
As we know, the dealers are the most certified party to determine the root cause of an issue.

Quote:
Originally Posted by Seriously Focused View Post
That CRAZY stain on your roof liner would have gotten my dealer jacked up pretty large. You must be a real nice person............
Watch out people, Seriously Focused is about to throw down!

Quote:
Originally Posted by samegate View Post
...You could always try a different dealer.cheers
If he'd like to get a second opinion, it's a viable option.

Quote:
Originally Posted by Hodge Podge View Post
Exact same issue with the seat back on mine as well. Found it the first time I folded the seats down.

Took it in a few days later and the Service Rep said he's seen it before and that depending on the availability of the interior guy, it might take a few hours for that and an oil change. No issues as far as warranty goes though. Just handed over the keys and picked them up a few hours later, no charge.

...try another dealer or contacting the Ford Cust. Service Rep (Thomas) on here. They can help in getting the dealer to understand what a warranty is.
Keep a good eye on the repaired seat back; you know how to reach me if you need to. I'll always be here to protect and serve!

Thomas
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is offline  
    Reply With Quote
Old 08-08-2012, 06:49 PM   #9
stoke
Focus Jr. Enthusiast
 
Join Date: Oct 2011
Fan#: 91043
Location: Santa Cruz, CA
What I Drive: 2012 Grey Focus SE Hatch - 5spd

Posts: 39
FF Reputation: 1 stoke Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by hjordanc View Post
On my passenger rear driver's side seat (the 60 of the 60/40), the upholstery is starting to separate from the seat. It looks something like this:[/IMG]
Exact same thing happened to mine, but dealer fixed it with no trouble.
No new parts, not sure what they did because I couldn't pop it back in myself.
stoke is offline  
    Reply With Quote
Old 11-09-2012, 09:52 AM   #10
skiboarder119
Focus Enthusiast
 
Join Date: May 2012
Fan#: 98455
Location: minneapolis, MN
What I Drive: 2012 black TI 5spd

Posts: 92
FF Reputation: 1 skiboarder119 Good Standing Member
Buy-Sell-Trade Rating: (0)
I just got back from the dealer. They basically want to "glue it back on" (they used some fancy words like upholstry specialist and urethane, but urethane=glue). If I wanted the .50 cent fix I can do that myself.

I tried to explain to them that it is obviously not glued together on the assembly line, and I wanted it fixed right. Like what Paul21 experienced - replace the part, and make it like new. They took pictures and contacted ford. I just got a call saying ford will only authorize the glueing ("use of urethane by the upholstry company").

Wonderful.
skiboarder119 is offline  
    Reply With Quote
Reply

Bookmarks & Social Networks
-->
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 03:05 PM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.