A dealership that was helpful?! - Focus Fanatics
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Focus Fanatics > Ford Focus Third Generation > MK3 Focus

MK3 Focus The place to chat about general questions, window tinting, exterior body, interior and lighting upgrades for the third generation 2012-Current Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 01-21-2014, 04:07 PM   #1
ChalupaJones
Focus Enthusiast
 
ChalupaJones's Avatar
 
Join Date: Mar 2013
Fan#: 110818
Location: Goldsboro, NC
What I Drive: 2012, Sonic Blue, Focus S

Posts: 472
FF Reputation: 2 ChalupaJones Good Standing Member
Buy-Sell-Trade Rating: (0)
A dealership that was helpful?!

I dropped my car off today at Deacon Jones Ford in Goldsboro, NC. I had a few problems, some of them I know are a little more common on here like the front end suspension clunk. So here were my problems:
1. Suspension clunk
2. Headlight out (not a problem with the bulb)
3. RATTLES!!! Passenger door and center console.

Solutions:
1. There is a TSB out for it now and they got it taken care of.
2. They traced the problem back to the BCM for the headlight and have a new one on order for me.
3. They actually fixed them!!!

I love these guys!

Next items to fix on the list, chipped paint from a rubbing taillight and door dings. We'll see if they do those too.


__________________
2012 Focus S Sedan, Sonic Blue, E-RMM, K&N drop in filter, Snorkel Delete, Steeda blue shift knob and STS, blue HVAC knobs, Trunk Lid Liner
- more to come
Military crew, Blue Focus Crew, Chalupa Crew #1
ChalupaJones is online now  
    Reply With Quote
Sponsored Links
Advertisement
 
Old 01-21-2014, 04:38 PM   #2
wavsine
Focus Addict
 
wavsine's Avatar
 
Join Date: Sep 2013
Fan#: 118470
Location: DFW, TX
What I Drive: 2013 Focus SE Oxford White Hatch 5m

Posts: 729
FF Reputation: 12 wavsine Great Standing Member
Buy-Sell-Trade Rating: (0)
Problems:
1. Suspension clunk
2. Headlight out (not a problem with the bulb)
3. RATTLES!!! Passenger door and center console.

Solutions:
1. There is a TSB out for it now and they got it taken care of.
2. They traced the problem back to the BCM for the headlight and have a new one on order for me.
3. They actually fixed them!!!

How they did it:
1. Shoot some grease under the boot stop.
2. Order a part.
3. Stuff a taco wrapper under the gap in the console.


Happy customer!
__________________
Use a Motorcraft FL-400S filter to increase filtration media and oil quantity. (Drop in for FL-910S)

Synthetic oil in GDI engines
www.focusfanatics.com/forum/showthread.php?t=324396
wavsine is online now  
    Reply With Quote
Old 01-21-2014, 04:42 PM   #3
ChalupaJones
Focus Enthusiast
 
ChalupaJones's Avatar
 
Join Date: Mar 2013
Fan#: 110818
Location: Goldsboro, NC
What I Drive: 2012, Sonic Blue, Focus S

Posts: 472
FF Reputation: 2 ChalupaJones Good Standing Member
Buy-Sell-Trade Rating: (0)
More likely to have been a chalupa wrapper... But no they actually took everything apart and tightened and replaced a couple parts.
__________________
2012 Focus S Sedan, Sonic Blue, E-RMM, K&N drop in filter, Snorkel Delete, Steeda blue shift knob and STS, blue HVAC knobs, Trunk Lid Liner
- more to come
Military crew, Blue Focus Crew, Chalupa Crew #1
ChalupaJones is online now  
    Reply With Quote
Old 01-21-2014, 05:28 PM   #4
CunFFS13
Focus Fanatic
 
CunFFS13's Avatar
 
Join Date: Aug 2013
Fan#: 117411
Location: Cancun, Mexico
What I Drive: 2013 Sterling Gray Ford Focus S MT

Posts: 2,306
FF Reputation: 6 CunFFS13 Good Standing Member
Buy-Sell-Trade Rating: (0)
I'm glad to hear everything turned out good for you!
CunFFS13 is offline  
    Reply With Quote
Old 01-21-2014, 05:47 PM   #5
mittencuh
Focus Enthusiast
 
Join Date: Oct 2013
Fan#: 120274
Location: Colorado Springs, CO
What I Drive: 2013 Titanium hatch 5 speed

Posts: 89
FF Reputation: 1 mittencuh Good Standing Member
Buy-Sell-Trade Rating: (0)
The sales department of my Ford dealer is retarded (literally I think they have some mental issues) but the service department was exceedingly professional. Much better than when I had to take my Honda into the dealer.
mittencuh is offline  
    Reply With Quote
Old 01-22-2014, 05:39 AM   #6
Elizabeth
Focus Fanatic
 
Elizabeth's Avatar
 
Join Date: Aug 2011
Fan#: 89280
Location: SouthEast, WI
What I Drive: '12 Yellow Focus SE stick, 17"rims

Posts: 2,874
FF Reputation: 15 Elizabeth Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by mittencuh View Post
The sales department of my Ford dealer is retarded (literally I think they have some mental issues) but the service department was exceedingly professional.
You must go to the same dealer I do! (Except you are in Colorado and I am in Wisconsin???)
Elizabeth is online now  
    Reply With Quote
Old 01-22-2014, 09:23 AM   #7
focusstu
Focus Enthusiast
 
Join Date: Aug 2012
Fan#: 103157
Location: Greenville, NC
What I Drive: 2012 Oxford White Focus S 5MT

Posts: 128
FF Reputation: 2 focusstu Good Standing Member
Buy-Sell-Trade Rating: (1)
I live in Greenville, NC and my dealer is so-so. Thanks for the info!
focusstu is offline  
    Reply With Quote
Old 01-22-2014, 09:26 AM   #8
SlickWilly
Focus Fanatic
 
SlickWilly's Avatar
 
Join Date: Jul 2013
Fan#: 116476
Location: Orlando, FL
What I Drive: 2009 Ford Focus SES Sangria Red

Posts: 1,879
FF Reputation: 5 SlickWilly Good Standing Member
Buy-Sell-Trade Rating: (1)
Franklin Ford does a GREAT job you North Carolina guys, I have never had an issue with them, they even fixed my Mustang (a 94, so no warranty) for completely free! They also did my end links on my Focus.

My dealer down here is simply great too.
__________________
AEM Intake - F2 Header - 2.5" exhaust - C-F-M Pulleys - Holley Nitrous Wet Shot - FRPP Springs
SlickWilly is offline  
    Reply With Quote
Old 01-22-2014, 11:07 AM   #9
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,259
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Hi everyone -

As a friendly reminder, I'm happy to document your feedback (both positive and negative) for internal review. Just send me a PM with your full name, VIN, servicing dealership, and the details you'd like me to include.

Todd
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is offline  
    Reply With Quote
Old 01-22-2014, 12:22 PM   #10
ChalupaJones
Focus Enthusiast
 
ChalupaJones's Avatar
 
Join Date: Mar 2013
Fan#: 110818
Location: Goldsboro, NC
What I Drive: 2012, Sonic Blue, Focus S

Posts: 472
FF Reputation: 2 ChalupaJones Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by FordService View Post
Hi everyone -

As a friendly reminder, I'm happy to document your feedback (both positive and negative) for internal review. Just send me a PM with your full name, VIN, servicing dealership, and the details you'd like me to include.

Todd
Thanks Todd, I'll do that when I pick up my car. Thanks again for the heads up.

Edit: @focusstu I haven't heard of too many people in the nearby area with a focus. You should swing down here sometime so we can compare mods lol.
__________________
2012 Focus S Sedan, Sonic Blue, E-RMM, K&N drop in filter, Snorkel Delete, Steeda blue shift knob and STS, blue HVAC knobs, Trunk Lid Liner
- more to come
Military crew, Blue Focus Crew, Chalupa Crew #1

Last edited by ChalupaJones; 01-25-2014 at 07:25 PM.
ChalupaJones is online now  
    Reply With Quote
Reply

Bookmarks & Social Networks
-->
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 01:06 AM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.