Headliner, what to do? - Focus Fanatics
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Focus Fanatics > Ford Focus Third Generation > MK3 Focus

MK3 Focus The place to chat about general questions, window tinting, exterior body, interior and lighting upgrades for the third generation 2012-Current Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 10-31-2012, 03:52 PM   #1
TehMark
Focus Addict
 
TehMark's Avatar
 
Join Date: Jul 2011
Fan#: 87530
Location: Space, United States
What I Drive: 2012 Blue Focus Titanium Hatch

Posts: 635
FF Reputation: 2 TehMark Good Standing Member
Buy-Sell-Trade Rating: (0)
Unhappy Headliner, what to do?

Backstory: My headliner was ripped out 6 months ago to fix a kink in the washer fluid hose to the hatch wiper.

When my dealer put the headliner back in the corners were all dented up from the c-clamps they used to hold it in place and it looked kinda dirty to be honest.


Today: So now my headliner is slowing falling down. It rattles like crazy because of glue losing contact and hitting against metal. They will most certainly have to rip the headliner out again. My fear is that the headliner will look like total crap once it is installed for the 3rd time.

Should my dealer just order a new headliner or am I being stupid? Going to take it in this weekend for 15k maintenance so was hoping to get a few opinions.


__________________
(╯□)╯︵ ┻━┻
TehMark is offline  
    Reply With Quote
Sponsored Links
Advertisement
 
Old 10-31-2012, 04:05 PM   #2
noahsfocus
Focus Enthusiast
 
noahsfocus's Avatar
 
Join Date: Oct 2011
Fan#: 90974
Location: buena park, CA
What I Drive: 2012 White Platinum Ti Sport Hatch

Posts: 311
FF Reputation: 5 noahsfocus Good Standing Member
Buy-Sell-Trade Rating: (0)
New headliner forsure ... demand it
noahsfocus is offline  
    Reply With Quote
Old 10-31-2012, 04:06 PM   #3
TboneZX3
Ford Fiend
 
TboneZX3's Avatar
 
Join Date: Oct 2011
Fan#: 90494
Location: Jackson, MO
What I Drive: '12 SE Sport, '01 ZX3, '67 Bronco

Posts: 2,179
FF Reputation: 10 TboneZX3 Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by TehMark View Post
Should my dealer just order a new headliner or am I being stupid? Going to take it in this weekend for 15k maintenance so was hoping to get a few opinions.
I'm not sure why you think it's stupid to expect your dealer to order and replace your defective headliner. I don't think it's stupid to expect them to do it correctly, either.

In other words, no you're not being stupid.
__________________
Hatch Nation #90
'12 SE Sport 5Dr |╠╬╝|Sterling Grey Metallic|203a|Moonroof|17" Paint/Mach Whls|K&N 57S-4000|FFE RMM|Steeda STB, RSB|JBR bushings
'01 ZX3|╠╬╝|Pitch Black|Prem. pkg.|Moonroof|SVT Snorkel|SVT Springs|S2 Dampers|Steeda STS|Magnaflow exh.
TboneZX3 is offline  
    Reply With Quote
Old 10-31-2012, 04:08 PM   #4
sam fisher
I hate dents!
 
sam fisher's Avatar
 
Join Date: Aug 2012
Fan#: 103137
Location: royal oak, MI
What I Drive: 2006 silver zx4 ses

Posts: 3,050
FF Reputation: 3 sam fisher Good Standing Member
Buy-Sell-Trade Rating: (0)
yea screw that , they gotta fix it , thats bs man

Sent from my N860 using FF Mobile
sam fisher is offline  
    Reply With Quote
Old 10-31-2012, 04:44 PM   #5
SkyPilot
Jetsetter
 
SkyPilot's Avatar
 
Join Date: Apr 2005
Fan#: 22350
Location: Rochester, NY
What I Drive: 2004 SE, 2012 Yellow Blaze SE HB

Posts: 6,065
FF Reputation: 45 SkyPilot Great Standing Member
Buy-Sell-Trade Rating: (17)
they gotta fix it, its their fault. Getting a new headliner good luck with that...
__________________
ZETEC Crew #26 SR #20 YELLOW BLAZE OWNERS GROUP#4
Moderator Pilot, 2 foci Owner! 04 SE Sedan [P RNDL], 12 SE HB ╠╬╝
Ford Focus Discussions, Ford Focus Marketplace, Ford Focus Tech Discussions, Movies & Music Fanatics, Regional Forums

Advocare 24 Day Challenge!
SkyPilot is online now  
    Reply With Quote
Old 10-31-2012, 06:11 PM   #6
Effected
Focus Enthusiast
 
Join Date: Jan 2012
Fan#: 93697
Location: Na, IL
What I Drive: 2009 red coupe SE Stick

Posts: 92
FF Reputation: 1 Effected Good Standing Member
Buy-Sell-Trade Rating: (0)
If they did the work, they gotta do it right. End of story. DEMAND DAT SHIZ
Effected is offline  
    Reply With Quote
Old 10-31-2012, 07:08 PM   #7
Elizabeth
Focus Fanatic
 
Elizabeth's Avatar
 
Join Date: Aug 2011
Fan#: 89280
Location: SouthEast, WI
What I Drive: '12 Yellow Focus SE stick, 17"rims

Posts: 2,750
FF Reputation: 14 Elizabeth Great Standing Member
Buy-Sell-Trade Rating: (0)
Be aware they will need to remove the windshield to put in a new headliner. NOT an easy task, and another one ripe for screwing up.
So you can accept the crummy job they will do with your old one....
.
Or, you can demand a new headliner, which they will probably mess up anyway, AND ruin your perfectly good windshield with goop smeared all over the pillars. and a non watertight seal.
just letting you know what you are in for.
Sorry to be so negative.
If your dealer is not good at doing stuff. MORE stuff getting done is also NOT going to be done well, or right.
Elizabeth is online now  
    Reply With Quote
Old 10-31-2012, 07:17 PM   #8
suss6052
Focus Addict
 
suss6052's Avatar
 
Join Date: Feb 2012
Fan#: 95752
Location: ..., MI
What I Drive: 2013 Ford Focus ST2 Ingot Silver

Posts: 12,319
FF Reputation: 23 suss6052 Great Standing Member
Buy-Sell-Trade Rating: (3)
Quote:
Originally Posted by Elizabeth View Post
Be aware they will need to remove the windshield to put in a new headliner. NOT an easy task, and another one ripe for screwing up.
So you can accept the crummy job they will do with your old one....
.
Or, you can demand a new headliner, which they will probably mess up anyway, AND ruin your perfectly good windshield with goop smeared all over the pillars. and a non watertight seal.
just letting you know what you are in for.
Sorry to be so negative.
If your dealer is not good at doing stuff. MORE stuff getting done is also NOT going to be done well, or right.
Actually that's only true for the sedan, for a hatch there is sufficient clearance to remove the headliner out the rear of the vehicle without removing the windshield.

The rest of it about a crappy dealer performing crappy work is true enough, I still wouldn't trust them to do it though even if you don't have to damage the windshield in the process
__________________
Moderator for: DURATEC Ti-VCT Performance, ST Performance, MK3 Focus
suss6052 is online now  
    Reply With Quote
Old 11-01-2012, 08:42 AM   #9
PratoN
Focus Fanatic
 
PratoN's Avatar
 
Join Date: Jul 2011
Fan#: 88058
Location: Milwaukee, WI
What I Drive: 2012 Kona Blue Ti Hatchback, DCT

Posts: 3,754
FF Reputation: 10 PratoN Great Standing Member
Buy-Sell-Trade Rating: (0)
When I got my headliner replaced for stains (it still rattles), the dealer that replaced it called me to let me know it had some weird creases in it due to installation and that they ordered a second new one for me. I think that's my favorite dealer so far...
__________________
2012 FF Ti HB Kona Blue, Built 5/24/2011, 401A + Ti Handling Package, Parking Technology Package, Winter Package, Moonroof, and MFT w/NAV at v3.6 91k miles and counting...
PratoN is online now  
    Reply With Quote
Old 11-01-2012, 09:28 AM   #10
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,193
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by TehMark View Post
Backstory:...So now my headliner is slowing falling down. It rattles like crazy because of glue losing contact and hitting against metal. They will most certainly have to rip the headliner out again. My fear is that the headliner will look like total crap once it is installed for the 3rd time.

Should my dealer just order a new headliner or am I being stupid? Going to take it in this weekend for 15k maintenance so was hoping to get a few opinions.
Hi TehMark,

I want to step in here and get your case escalated to your region's customer service manager. They'll reach out to your dealership and make sure your headliner concerns are promptly addressed. Please send me a VIN with your VIN, dealer, mileage, full name, and daytime phone number; I'll get on the case.

Thanks,
Crystal
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordFocus facebook.com/Ford
FordService is offline  
    Reply With Quote
Reply

Bookmarks & Social Networks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 06:30 PM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information : Site Map

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.