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Old 09-08-2014, 09:54 AM   #1
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DCT Warranty extended to 4 yrs/100k

Bringing my 2014 Focus SE back to the dealer on Thursday to have them take another crack at fixing the transmission. Back in May they patched the software, but it still didn't run 100% smoothly. I brought it back 2 weeks later and they said they couldn't find anything wrong.

I took delivery on 12/16/13 and I now have 18,000+ miles on it. The warranty extension is welcome and is a sign Ford knows about the problems.

Look, the car is inexpensive and gets great mileage but the transmission on a brand new car should shift smoothly 100% of the time. It should not pick random times to "shudder" when accelerating slowly from 0-5mph as in a parking lot or in stop-and-go traffic.


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Old 09-08-2014, 05:32 PM   #2
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Moved this to the MkIII TSB, Recalls & Problems section.

FWIW, the extension was from 5/60 powertrain to 7/100 on clutch/seals/programming for most DCT equipped cars.

Don't WANT to be a nay-sayer, but I doubt 100% smoothness every time when moving between 0-5mph is likely with any DCT type transmission. Some will be better than others, marked shudder will still be an issue (shouldn't happen) but none ever when changing speeds BELOW clutch full engagement speed is likely to be a long term issue for any trans. of the type (whatever the brand/model).

I'd have to take a Porsche for a test drive to be sure (their wet clutch DCT called PDK has been on the market the longest), but I think it would be difficult to try to make one move within that margin (0-5) for long.

Partial engagement/disengagement necessary to stay below 5mph isn't going to be totally smooth, even when the clutch doesn't chatter at all.

Opinion only, I could be proven wrong in the future.
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Old 09-08-2014, 05:50 PM   #3
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Quote:
Originally Posted by jtab4994 View Post
Bringing my 2014 Focus SE back to the dealer on Thursday to have them take another crack at fixing the transmission. Back in May they patched the software, but it still didn't run 100% smoothly. I brought it back 2 weeks later and they said they couldn't find anything wrong.

I took delivery on 12/16/13 and I now have 18,000+ miles on it. The warranty extension is welcome and is a sign Ford knows about the problems.

Look, the car is inexpensive and gets great mileage but the transmission on a brand new car should shift smoothly 100% of the time. It should not pick random times to "shudder" when accelerating slowly from 0-5mph as in a parking lot or in stop-and-go traffic.
Hi there,

I want to see how I can best assist. Please send me a PM with your VIN, updated mileage, best daytime phone number, and dealer name/location.

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Old 09-08-2014, 11:19 PM   #4
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... I doubt 100% smoothness every time when moving between 0-5mph is likely with any DCT type transmission.
Don't take "0-5 mph" so literally. I'm talking about normal driving in a parking lot or in traffic where you're not accelerating much if at all.

The dealer tech already told me the car "doesn't do parade mode very well", yada yada. This is not "parade mode".
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Old 09-08-2014, 11:20 PM   #5
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Hi there,

I want to see how I can best assist. Please send me a PM with your VIN, updated mileage, best daytime phone number, and dealer name/location.

Meagan
Thanks Meagan I'll get back to you in the morning with that info!
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Old 09-09-2014, 01:25 PM   #6
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Originally Posted by jtab4994 View Post
Don't take "0-5 mph" so literally. I'm talking about normal driving in a parking lot or in traffic where you're not accelerating much if at all.

The dealer tech already told me the car "doesn't do parade mode very well", yada yada. This is not "parade mode".
Sorry, 0-5 has been discussed a lot & that's a speed range you wouldn't want to use more than necessary. IIRC 5-7 is about where full engagement is reached, varies with circumstances/eyeballs on the meter & is worth checking out for individual cars to know a good "slowest" speed to use regularly.

Regular manual trans gets touchy below 10 mph (light throttle to keep it smooth) and there's a point below which you need to disengage/engage clutch repeatedly & partially to keep moving. That's the range I thought you were referring to for the occasional slight shudder mentioned.
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Old 09-09-2014, 03:39 PM   #7
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Thanks Meagan I'll get back to you in the morning with that info!
Thanks! I saw your message & I'm looking into it. :)

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Old 09-11-2014, 09:45 AM   #8
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Dropped my car off at the dealer this morning. They say 95% of the time the intermittent shuddering is software. Fingers crossed that they fix it this time, whether hardware or software.

From the times when the transmission technology works, I can see that the Focus has the potential to be a good car.

My loaner car is a Toyota Corolla and I found that I actually prefer the feel of the Focus when accelerating. The only catch with the Focus is it doesn't perform well 100% of the time!
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Old 09-12-2014, 11:12 AM   #9
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Ford knows they have a problem, but from what I was told they won't fix 100% of the cars and only if they fail a threshold test which I'm guessing is done via software.
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Old 09-12-2014, 03:01 PM   #10
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So far, so good. Picked up my car this morning and it seems OK.

Don't worry, they'll hear from me if it's not 100%.
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