DCT over revving, car not accelerating. Dangerous - Page 10 - Focus Fanatics
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace


Go Back   Focus Fanatics > Ford Focus Third Generation > MK3 Focus

MK3 Focus The place to chat about general questions, window tinting, exterior body, interior and lighting upgrades for the third generation 2012-Current Focus.

Search This Forum | Image Search | Advanced Search    
Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 11-08-2012, 11:29 AM   #91
Kaaru
Focus Enthusiast
 
Kaaru's Avatar
 
Join Date: Mar 2012
Fan#: 96763
Location: Montreal, Canada
What I Drive: '12 Oxford Wh. SEL Sedan 28/07/2011

Posts: 366
FF Reputation: 1 Kaaru Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by PratoN View Post
My car has been rattling and slipping for months, but this last week I've had it happen twice where I press the brakes (moderately fast) and then go back to the gas and the car revved to about 4k but didn't move. Then when the tach got back to about 2k it went back into gear (about a full second passed). Not cool, Focus. Not cool.
I hear you brother. I have a 2h30 commute every day in heavy trafic and I get this Over revving thing many times, every single day. It's been like this since November 2011. So yeah, I hope the Dealer that will finally inspect my car will find something.
__________________
2012 Oxford White SEL Sedan
303A + winter package + Moonroof + 16'' OEM

Last edited by Kaaru; 11-08-2012 at 11:34 AM. Reason: typos
Kaaru is offline  
    Reply With Quote
Sponsored Links
Advertisement
 
Old 11-11-2012, 07:15 PM   #92
Earls grandson
Focus Rookie
 
Join Date: Dec 2011
Fan#: 93006
Location: Mount Vernon, OH
What I Drive: 2012 focus sel sonic blue

Posts: 2
FF Reputation: 1 Earls grandson Good Standing Member
Buy-Sell-Trade Rating: (0)
2012 focus 9000 mi had it almost 1 year. I still have hope this shutter , jerking hesitation.. Slipping can be fixed cause this car has great potential of being my favorite little car . Mine is SEL. going to dealer tomorrow. When I set up the appt the service manager ask me if I understood this transmission acts different than a regular transmission. I feel she thinks I'm thinking it shoud be the same as an auto trans. I don't . But it's very bad some times worse since update in September. I'm a ASE master tech. Looking for info from ford tech who has taken one of these apart and found some issues
Earls grandson is offline  
    Reply With Quote
Old 11-11-2012, 08:38 PM   #93
Shorty Long
Focus Enthusiast
 
Join Date: Sep 2009
Fan#: 68979
Location: The Hills of, WV
What I Drive: '12 Focus Titanium, Kona Blue

Posts: 303
FF Reputation: 2 Shorty Long Good Standing Member
Buy-Sell-Trade Rating: (0)
my dealership couldn't find anything wrong in the wake of the slipping episode i had...i took mine in for the recall this summer; they hooked it up to the computer on friday and couldn't find any errors
Shorty Long is online now  
    Reply With Quote
Old 11-11-2012, 09:24 PM   #94
paul21
Focus Enthusiast
 
Join Date: Jul 2011
Fan#: 87707
Location: Murfreesboro, TN
What I Drive: 2012 SEL Hatchback

Posts: 181
FF Reputation: 0 paul21 Newbie
Buy-Sell-Trade Rating: (0)
I experienced this on Friday. I was driving on the interstate, and I went to pass a semi. I put the pedal down and got 6.9k RPM in 'D' with no acceleration at all. I'll hookup my OBD-2 logger and get some data logged for this and a video if I can, but I doubt that'll motivate the dealer to replace my clutch assembly.

Build May 11, 2011 , I got the 12B34? as well.
paul21 is offline  
    Reply With Quote
Old 11-12-2012, 05:01 AM   #95
jellybean
Focus Enthusiast
 
Join Date: Jan 2012
Fan#: 93883
Location: Somewhere, United States
What I Drive: 2012 Sterling Grey Titanium

Posts: 57
FF Reputation: 0 jellybean Newbie
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by paul21 View Post
I experienced this on Friday. I was driving on the interstate, and I went to pass a semi. I put the pedal down and got 6.9k RPM in 'D' with no acceleration at all. I'll hookup my OBD-2 logger and get some data logged for this and a video if I can, but I doubt that'll motivate the dealer to replace my clutch assembly.

Build May 11, 2011 , I got the 12B34? as well.
I would love to know if you find any codes and what the outcome is. My dealer has not found anything.
How did you get it back into gear? I had to turn my car off and back on again.
jellybean is offline  
    Reply With Quote
Old 11-12-2012, 01:41 PM   #96
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,175
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Earls grandson View Post
2012 focus 9000 mi had it almost 1 year. I still have hope this shutter , jerking hesitation.. Slipping can be fixed cause this car has great potential of being my favorite little car . Mine is SEL. going to dealer tomorrow...
Hi Earls grandson,

How did it go at the dealership? Do you still have any questions or concerns? I'm happy to step in and see how I can help; just send me a PM and we'll get started.

Quote:
Originally Posted by Shorty Long View Post
my dealership couldn't find anything wrong in the wake of the slipping episode i had...i took mine in for the recall this summer; they hooked it up to the computer on friday and couldn't find any errors
Quote:
Originally Posted by paul21 View Post
I experienced this on Friday. I was driving on the interstate, and I went to pass a semi. I put the pedal down and got 6.9k RPM in 'D' with no acceleration at all. I'll hookup my OBD-2 logger and get some data logged for this and a video if I can, but I doubt that'll motivate the dealer to replace my clutch assembly...
Hi Shorty Long and paul21,

I'm happy to get your cases escalated to your regional customer service managers. I'll just need a PM from you both with your VIN, dealer, mileage, daytime phone number, and full name; I'll do the rest!

Thanks everyone!
Crystal
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordFocus facebook.com/Ford
FordService is offline  
    Reply With Quote
Old 11-12-2012, 02:04 PM   #97
jellybean
Focus Enthusiast
 
Join Date: Jan 2012
Fan#: 93883
Location: Somewhere, United States
What I Drive: 2012 Sterling Grey Titanium

Posts: 57
FF Reputation: 0 jellybean Newbie
Buy-Sell-Trade Rating: (0)
Good luck with your case escalation.....Mine was escalated a while ago and there is still no resolution and I doubt there ever will be. The dealer wanted me to go have a "black box" installed so when the issue occurs again, I can press a button on the device to record events. Here is the kicker.

The dealer wants me to put a $1500 deposit down on the unit.
Once installed, I have 4 seconds to hit the button when something happens.(try doing that while you are trying to avoid an accident in busy freeway traffic).

The only thing I have seen from having my case escalated, is that Ford Customer Service will regurgitate the information you give them to the dealer.

When I told them the above info, I was told that I can go to another dealer..thanks, I need you for that.

Why should we, as customers, have to be guinea pigs for this. We are not talking about an isolated incident. We are not talking about a cosmetic issue. This is, as far as I am concerned, as very dangerous issue.
jellybean is offline  
    Reply With Quote
Old 11-13-2012, 01:53 PM   #98
hotleadsingerguy
Focus Addict
 
hotleadsingerguy's Avatar
 
Join Date: Jun 2011
Fan#: 86687
Location: Cleveland, United States
What I Drive: 2012 Black Titanium 5-Door

Posts: 882
FF Reputation: 5 hotleadsingerguy Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by jellybean View Post
Good luck with your case escalation.....Mine was escalated a while ago and there is still no resolution and I doubt there ever will be. The dealer wanted me to go have a "black box" installed so when the issue occurs again, I can press a button on the device to record events. Here is the kicker.

The dealer wants me to put a $1500 deposit down on the unit.
Once installed, I have 4 seconds to hit the button when something happens.(try doing that while you are trying to avoid an accident in busy freeway traffic).

The only thing I have seen from having my case escalated, is that Ford Customer Service will regurgitate the information you give them to the dealer.

When I told them the above info, I was told that I can go to another dealer..thanks, I need you for that.

Why should we, as customers, have to be guinea pigs for this. We are not talking about an isolated incident. We are not talking about a cosmetic issue. This is, as far as I am concerned, as very dangerous issue.
I'm completely with you. I was escalated to my regional service manager and "worked" with her for around a month and a half or two months solid (a few times a week she would call). I took the car to the dealership 6 times, after each visit they regurgitated the same information...that the car is working as intended. Eventually, the regional manager just stopped picking up the phone and stopped calling me. We were on good terms, she just stopped. She tried setting up a meeting with an engineer that I could speak to, but he "forgot" about the meeting and it never happened.

I've driven more than 15-20 cars with dual-clutch transmissions, a few of them dry-clutch. Not one of them has had the issues that this one does...and *THIS* one didn't have the issues that this one does until a few weeks following the update to the transmission. They reflashed it, and it worked again for a few weeks...then back to this. Ford is doing absolutely *nothing* to help me with my problem, besides giving me lip service. Everyone that's driven it has flat out stated, "Yes there's something wrong with the transmission", but then the service manager refuses to do anything about it because the computer doesn't throw errors.

It's a bunch of inexperienced techs following orders from a group of corporate yes-men that wouldn't dream of doing anything that would cost corporate Ford extra money. It's a horrible joke that's leaving its customers in a bad mood.

I hope the execs are surprised and confused by the fact that ford is now second from the bottom in customer service after being right at the top when these cars came out. Funny how quickly things can change when companies stop caring about their customers and care more about the bottom-line.
hotleadsingerguy is offline  
    Reply With Quote
Old 11-13-2012, 01:59 PM   #99
PratoN
Focus Fanatic
 
PratoN's Avatar
 
Join Date: Jul 2011
Fan#: 88058
Location: Milwaukee, WI
What I Drive: 2012 Kona Blue Ti Hatchback, DCT

Posts: 3,746
FF Reputation: 10 PratoN Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by hotleadsingerguy View Post
It's a bunch of inexperienced techs following orders from a group of corporate yes-men that wouldn't dream of doing anything that would cost corporate Ford extra money. It's a horrible joke that's leaving its customers in a bad mood.

I hope the execs are surprised and confused by the fact that ford is now second from the bottom in customer service after being right at the top when these cars came out. Funny how quickly things can change when companies stop caring about their customers and care more about the bottom-line.
Egg Zackly. I don't understand how the service guys at the dealer can say "It's not supposed to make that noise." when I bring it in and then as I'm leaving say "Oh, that noise is totally normal." based on a piece of paper that Ford Corporate sent them. I know the noises the paper is talking about - and this isn't one of them.

I'm still awaiting a call from the dealer. He seemed a little concerned, but not really fazed until I told him that I exhibited a power loss when the clutch is slipping. I mean... the whole point of the DCT is to avoid/shorten that window of no power when it's shifting gears, but that's not the case when my engine is pushing but no torque is delivered to the gearbox because the clutch is slipping.
__________________
2012 FF Ti HB Kona Blue, Built 5/24/2011, 401A + Ti Handling Package, Parking Technology Package, Winter Package, Moonroof, and MFT w/NAV at v3.6 91k miles and counting...
PratoN is online now  
    Reply With Quote
Old 11-14-2012, 07:43 PM   #100
Kaaru
Focus Enthusiast
 
Kaaru's Avatar
 
Join Date: Mar 2012
Fan#: 96763
Location: Montreal, Canada
What I Drive: '12 Oxford Wh. SEL Sedan 28/07/2011

Posts: 366
FF Reputation: 1 Kaaru Good Standing Member
Buy-Sell-Trade Rating: (0)
DCT issues, visit to dealer number 3.

I have visited the dealer I have my FF purchased from and another one close to home regarding my DCT issues. I had no success with both of them, except having FSA 12B37 done by the dealer I purchased the car from. After a while, post FSA 12B37, the tranny reverted back to its bad and ugly behavior.

Ford Canada instructed me to go to another dealer, Viau Ford. I must say, I was greatly impressed. I dont usually give names and I won't name the 2 other dealers who are not giving good service and dont take me seriously. However, Viau Ford, now that's stellar service. The service director took 1h30 of it's time to test drive my car, work and talk with me regarding my DCT.
I even had a chat with the owner tonite.

All those people I spoke with today at Viau Ford, the owner, the service director, the receptionist, the car wash man, the tech guy, all were polite and are the embodiement of what a good dealer should be. These people may be the ones giving me some kind of trust back in the Ford brand. I understand ''they'' did not built the car themself, but at least they are trying real hard to reslove this. And for that I thank them and salute the passion and devotion they exibit towards a customer. Bottom line, I should have bought my damm car there :)

While road testing my car, the service director experienced first hand the tranny hesitations I have with my DCT. He immediatly discarted the oil in the tranny issue and we headed back to the dealer. He went directly to his top tech and brought him outside to my car. The tech had a laptop computer connected to my car in order to see if the car had produced some error codes. No luck, no codes.

So, the service director offered me to have a VCM2 unit installed and connected to my car. Yeah, the black box recording type of thing. It will be installed tomorow and I will use it to record ''events'' while driving my car. I am told this device will record 30 seconds of ''data'' after a ''tranny incident'' after I press a button to start the recording. It is my understanding that this VCM2 unit is the second generation of ''black box'' and that I will be their guinea pig more or less.

While I would have liked to hear something else, I consider this to be some kind of ''progress''. At least, someone saw and experienced the issue and someone is investigating and with some luck we'll find the source of the tranny issues.

I was given a 2013 SE Flex Fuel as a loaner and man, if only my car would handle like this one...*sigh*.. I will use it for my daily commute tomorow so I'll be able to compare the loaner with my SEL.

I'll keep you guys posted about this.
__________________
2012 Oxford White SEL Sedan
303A + winter package + Moonroof + 16'' OEM
Kaaru is offline  
    Reply With Quote
Reply

Bookmarks & Social Networks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 04:59 AM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information : Site Map

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.