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Old 09-24-2012, 07:11 PM   #1
LisaDaisy36
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Question 2012 - Focus - Air Not Blowing Out Dash Vents

Even the dealership is clueless on what is wrong with my car. It doesn't happen all of the time. But, sometimes I will get in my car, turn the air on, have it on the dash vents only, and it acts like the vents are trapped and it will only blow the air on the floor (when it is on dash only). I can usually get it to work right if I change modes a few times (defrost, dash & floor, back to dash, etc.). Sometimes I have to do this several times to get it to go back. It acts as if there is a flap that isn't switching in the back.

It doesn't always do this. It seems like it does it maybe every fews weeks. Then, of course by the time I get it in the dealership it stopps doing it, works, fine, and then I'm the crazy lady lol.

They keep telling me other cars do this and I find that unacceptable. When i have it on the dash, it should blow out the dash like it normally does evey time.

Thoughts???


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Old 09-24-2012, 08:12 PM   #2
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Unfortunately, it could be the controller, the airbox, or any of the wires in between. Saying "they all do it" isn't acceptable. They need to diagnose & repair.
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Old 09-24-2012, 10:56 PM   #3
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Sounds like a bad/intermittent electrical connection involving the blend door motors.


Brian
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Old 09-24-2012, 11:12 PM   #4
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nice thing about the dealership not knowing is they are the ones that need to figure it out at no cost to you under warranty, it sounds like the blend door motor to me to..
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Old 09-25-2012, 06:10 AM   #5
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I'll bring this to the attention of our Ford Customer Service rep. Unfortunately, you have to be able to replicate the problem in order for it to be diagnosed. It's either that or you end up being one of those people who takes their car in then the mechanic does nothing to it, and sends it back out "fixed". Don't feel bad, I was one of those one time. My slave cylinder stuck, so the car wouldn't do, I called Ford, had it towed, they kept it for 3 days, and then told me nothing was wrong with it.
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Old 09-25-2012, 09:57 AM   #6
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Quote:
Originally Posted by LisaDaisy36 View Post
Even the dealership is clueless on what is wrong with my car. It doesn't happen all of the time. But, sometimes I will get in my car, turn the air on, have it on the dash vents only, and it acts like the vents are trapped and it will only blow the air on the floor (when it is on dash only). I can usually get it to work right if I change modes a few times (defrost, dash & floor, back to dash, etc.). Sometimes I have to do this several times to get it to go back. It acts as if there is a flap that isn't switching in the back...
Hi LisaDaisy36,

I want to escalate your concern to your regional Customer Service Manager. They'll reach out to your dealer and ensure that things get resolved. Send me a PM with your VIN, estimated mileage, preferred servicing dealer, and a daytime phone number. I'll get the ball rolling.

Quote:
Originally Posted by whynotthinkwhynot View Post
I'll bring this to the attention of our Ford Customer Service rep. Unfortunately, you have to be able to replicate the problem in order for it to be diagnosed. It's either that or you end up being one of those people who takes their car in then the mechanic does nothing to it, and sends it back out "fixed". Don't feel bad, I was one of those one time. My slave cylinder stuck, so the car wouldn't do, I called Ford, had it towed, they kept it for 3 days, and then told me nothing was wrong with it.
Thanks for getting me involved, whynotthinkwhynot. It's hard keeping an eye on all these threads; I appreciate the assist!

-Crystal
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Old 09-26-2012, 05:22 PM   #7
LisaDaisy36
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Quote:
Originally Posted by whynotthinkwhynot View Post
I'll bring this to the attention of our Ford Customer Service rep. Unfortunately, you have to be able to replicate the problem in order for it to be diagnosed. It's either that or you end up being one of those people who takes their car in then the mechanic does nothing to it, and sends it back out "fixed". Don't feel bad, I was one of those one time. My slave cylinder stuck, so the car wouldn't do, I called Ford, had it towed, they kept it for 3 days, and then told me nothing was wrong with it.
Yes, that is exactly what happens. Once, I was in the neighborhood and drove to the dealership while it was happing. The service advisor (not my "assigned" service advisor) said there was something wrong. He gave me the card of my regular advisor and told me to call back. Of course, by the time I was able to do that and bring my car back in, it stopped doing it and I looked like the crazy lady lol.

This sounds crazy, but it seems like it does it when my car has been sitting in the heat for awhile. Where I live it can get up to 100degrees. Which of course is when I want to use it the most. Not sure if the sitting in the heat part is coincidence or if it is what's causing the issue.
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Old 09-26-2012, 05:23 PM   #8
LisaDaisy36
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Quote:
Originally Posted by FordCustomerService View Post
Hi LisaDaisy36,

I want to escalate your concern to your regional Customer Service Manager. They'll reach out to your dealer and ensure that things get resolved. Send me a PM with your VIN, estimated mileage, preferred servicing dealer, and a daytime phone number. I'll get the ball rolling.



Thanks for getting me involved, whynotthinkwhynot. It's hard keeping an eye on all these threads; I appreciate the assist!

-Crystal

Wow, I am impressed. Thank you Crystal. I sent you a private message with the information you requested.
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