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Old 07-26-2012, 11:39 AM   #1
chum567
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Phonebook question

Ok I have always had my phone paired with sync and everything worked great. Phonebook was loading and I can say "call ???" and it worked great and when people called their name was displayed at what not....i took car in to get steering wheel fix and now my phonebook wont work. The clock was off so i figured they reset something but my phone said connected but it has no one in my phonebook. I tried deleting the phone and readding it, ive redownloaded the phonebook tons of times and still nothing. I hate it cause I cant say call so and so and when people call me i just get the number and not the name and in the year 2012 who nows people by their numbers? lol...anyways any help? Phone is a google android nexus s if that helps. I havent changed anything on my phone so Im guessing it has to do with them resetting something when i went for a repair.


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Old 07-26-2012, 11:44 AM   #2
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Delete and re-add your phone agin. After you re-add your phone, look at your phone right away and it should ask you permission to share your phonebook over bluetooth (sorry, forgot the exact text).
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Old 07-27-2012, 09:11 AM   #3
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Quote:
Originally Posted by chum567 View Post
Ok I have always had my phone paired with sync and everything worked great. Phonebook was loading and I can say "call ???" and it worked great and when people called their name was displayed at what not....i took car in to get steering wheel fix and now my phonebook wont work. The clock was off so i figured they reset something but my phone said connected but it has no one in my phonebook. I tried deleting the phone and readding it, ive redownloaded the phonebook tons of times and still nothing. I hate it cause I cant say call so and so and when people call me i just get the number and not the name and in the year 2012 who nows people by their numbers? lol...anyways any help? Phone is a google android nexus s if that helps. I havent changed anything on my phone so Im guessing it has to do with them resetting something when i went for a repair.
Hi, chum567 -

I can help you with this! It sounds like SYNC lost the connection with your phone. I recommend performing a Master Reset and pairing your phone again. I've provided instructions below for both systems, the steps for downloading your phonebook are included.

MyFord Touch:

http://Support.Ford.com/sync-technol...c-myford-touch

http://Support.Ford.com/sync-technol...c-myford-touch

SYNC with MyFord:

http://Support.Ford.com/sync-technol...ter-reset-sync

http://Support.Ford.com/sync-technol...our-phone-sync

Let me know if this helps or if you have any additional questions!

Jaclyn
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Old 08-01-2012, 01:08 PM   #4
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Neither worked for me. When I go to call history on MFT the names all appear but nothing in the phonebook. Very frustrating cause the whole point is to not use your phone esp since my state its illegal to use phone while driving but I have to cause MFT wont show anyone in my phonebook.
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Old 08-01-2012, 01:19 PM   #5
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Jaclyn,

Any plans to update SYNC My Phone to work with MFT?
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Old 08-24-2012, 01:28 PM   #6
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Jaclyn,

Any plans to update SYNC My Phone to work with MFT?
Sorry for the delay, chaimav, I've been trying to get a definite answer, but I can't speculate at this time. Once I hear something I'll be sure to pass it along.

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Neither worked for me. When I go to call history on MFT the names all appear but nothing in the phonebook. Very frustrating cause the whole point is to not use your phone esp since my state its illegal to use phone while driving but I have to cause MFT wont show anyone in my phonebook.
Are you still experiencing this, chum567? I definitely don't want to see a post about red and blue lights flashing behind you! To clarify, are you saying the phonebook entries show up on screen, but you're not able to give voice commands to call out to those?

Jaclyn
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Old 08-24-2012, 09:10 PM   #7
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I have a question,

How can i get my contacts pictures to show when someone calls?
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Old 08-27-2012, 01:48 PM   #8
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Quote:
Originally Posted by FordIVTteam View Post
Sorry for the delay, chaimav, I've been trying to get a definite answer, but I can't speculate at this time. Once I hear something I'll be sure to pass it along.



Are you still experiencing this, chum567? I definitely don't want to see a post about red and blue lights flashing behind you! To clarify, are you saying the phonebook entries show up on screen, but you're not able to give voice commands to call out to those?

Jaclyn
When someone calls it just shows the number and when i give the voice command to call "persons name" it doesnt work because none of my contacts show in my phonebook on sync. I used to work until the dealership did work on my car.
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Old 08-27-2012, 02:55 PM   #9
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Also try deleting the Bluetooth connection from your phone and re establishing the connection with the car.
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Old 08-27-2012, 08:38 PM   #10
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Quote:
Originally Posted by FordIVTteam View Post
Sorry for the delay, chaimav, I've been trying to get a definite answer, but I can't speculate at this time. Once I hear something I'll be sure to pass it along.

Jaclyn
I actually was one of the beta-testers on the first version (I have an '08 Taurus X).
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