SYNC Update Available on Focus!!!

[Dysan911]

Originally Posted by nole0675

Ok, i installed 3.2.2 last Sunday and like a lot of people i lost cc functionality. Called sync support line and they told me to take it to the dealer. Like most of you i thought i was wasting my time but whatever they did worked because everything is working again. The tech was already gone when I picked the car up so I couldn't ask him what specifically the fix was, but I will stop by Monday to talk to him. I'll let everyone know as soon as I find out. Just wanted to let everyone know it may not be a waste of time to take it in.

That is good news. Yeah please if you would follow up with them. I'm really curious if the fix is something simple. Hopefully no parts involved

[Dick W]

Originally Posted by nole0675

...whatever they did worked because everything is working again. The tech was already gone when I picked the car up so I couldn't ask him what specifically the fix was, but I will stop by Monday to talk to him. I'll let everyone know as soon as I find out.

Please do. Thanks in advance.

I installed the update I downloaded yesterday on our 12/1/11 build vehicle and, not entirely unexpectedly, Climate feedback is gone. (Don't know if it's been reported before, but it does still control the Climate--just doesn't display any state.) I did a LiveChat with SMR and their only recommendation was Master Reset but they know if that was a fix. That would wreak a lot of havoc for something that is not know to solve anything.

Aside from Climate, very limited initial experience is promising. We'll see...

[wilsonfocus86]

Originally Posted by Dick W

(Don't know if it's been reported before, but it does still control the Climate--just doesn't display any state.)

That's what everybody's issue with the CC is bud. We all have it, it works, it just isn't being displayed of the MFT screen....

YouTube Video

[Kabigon]

Originally Posted by nole0675

Ok, i installed 3.2.2 last Sunday and like a lot of people i lost cc functionality. Called sync support line and they told me to take it to the dealer. Like most of you i thought i was wasting my time but whatever they did worked because everything is working again. The tech was already gone when I picked the car up so I couldn't ask him what specifically the fix was, but I will stop by Monday to talk to him. I'll let everyone know as soon as I find out. Just wanted to let everyone know it may not be a waste of time to take it in.

Can you confirm that your car currently has 3.2.2 (and not 3.0.2)?

[nole0675]

Originally Posted by Kabigon

Can you confirm that your car currently has 3.2.2 (and not 3.0.2)?

I couldn't find the screen that tells me what version I'm running, but i still have the outside temp display next to the clock so I'm assuming it's still at v3.2.2

[tmsco]

Ford dealer got fix/update late Tuesday and it mentions checking the apim level. Appt on Monday to have it done. Will update with details.

BSquare 2nd qtr report shows thay are still involved until 2013 for MyTouch development. Below qoute from CEO on 2nd qtr report;

"Before I leave services, I would like to comment on the status of our work with Microsoft on the MyFord Touch system. We successfully renewed our contract with Microsoft through the end of 2012 and are currently discussing 2013 plans. We have positive indications that our work will continue next year, however no agreement has been reached as of today".

Not good. As a 25+ year developer I'm hoping they go to Microsoft automotive and completely recode. Have never seen software as buggy as this released to the public.

Worse yet is the lack of communications from Ford. Downloaded last Sunday and of course no climate control just power button. Also usb is not working correctly among other old bugs still existing.

Love the car - hate the MFT software and Ford's handling of the situation.

[sirhawkeye]

Does this update affect those without the dual-climate control or MFT? I have the single-climate dial system, and just Sync (no MFT).

Is the 3.2.2 update safe for my setup? Sync hasn't been updated for about 6 months now, and I was just looking to keep it updated.

[suss6052]

Originally Posted by sirhawkeye

Does this update affect those without the dual-climate control or MFT? I have the single-climate dial system, and just Sync (no MFT).

Is the 3.2.2 update safe for my setup? Sync hasn't been updated for about 6 months now, and I was just looking to keep it updated.

I have the sync with myFord system and no there is currently no update announced or available for it. All this talk of sync updates is really a discussion of MFT updates.

My car does have dual zone automatic climate controls however vs the single zone manual ones, as it is an SEL.

[johnevoice]

I sent an email to sync/mft and this is the response I got:

(Thank you for your email in regards to SYNC.

The issue requires further investigation that would be more effective over the phone. Please call (800-392-3673/option 3) during our business hours: Monday-Saturday (8:30 AM – 10:00 PM EST) and Sunday (11:30 AM – 10:00 PM EST).

Sincerely,
Shlinda
Ford Motor Company
SYNC Support Center )

[Faygo Focus]

Originally Posted by johnevoice

I sent an email to sync/mft and this is the response I got:

(Thank you for your email in regards to SYNC.

The issue requires further investigation that would be more effective over the phone. Please call (800-392-3673/option 3) during our business hours: Monday-Saturday (8:30 AM – 10:00 PM EST) and Sunday (11:30 AM – 10:00 PM EST).

Sincerely,
Shlinda
Ford Motor Company
SYNC Support Center )

What happened when you called?