How to escalating a service problem the dealer refuses to resolve - Page 2 - Focus Fanatics
Ford Focus Forum
HomeContact UsAbout UsGalleryDiscussion ForumsMarketplace



Go Back   Focus Fanatics > Ford Focus Third Generation > MK3 Focus

MK3 Focus The place to chat about general questions, window tinting, exterior body, interior and lighting upgrades for the third generation 2012-Current Focus.

Search This Forum | Image Search | Advanced Search    
FocusFest Ford Focus Tire & Wheels FocusFanatics Merchandise

Reply
 
Thread Tools Display Modes
Old 09-18-2012, 03:59 PM   #11
suss6052
Focus Addict
 
suss6052's Avatar
 
Join Date: Feb 2012
Fan#: 95752
Location: ..., MI
What I Drive: 2013 Ford Focus ST2 Ingot Silver

Posts: 12,121
FF Reputation: 23 suss6052 Great Standing Member
Buy-Sell-Trade Rating: (3)
Quote:
Originally Posted by PratoN View Post
I wonder the same...

Also,

"Do you know why I pulled you over?"
"I swear, Officer - I was just trying to re-break in/seat my clutches."
Some how I don't think that will go over well as they will see the automatic gear lever and think you're lying, then when you try to explain how it works you may only confuse them.
suss6052 is offline  
    Reply With Quote
Sponsored Links
Advertisement
 
Old 09-18-2012, 10:37 PM   #12
feta_mgp
Focus Fanatic
 
feta_mgp's Avatar
 
Join Date: Jul 2011
Fan#: 88210
Location: Vero Beach, FL
What I Drive: 2012 SGM Focus SEL

Posts: 2,576
FF Reputation: 7 feta_mgp Good Standing Member
Buy-Sell-Trade Rating: (0)
My personal experience for anyone in South FL on the East Coast...

For a good sales experience, Velde Ford in Vero Beach, FL is tops. Service, not so much.

For a good service experience, Sunrise Ford in Ft. Pierce, FL is much much better.

Hope this is what the idea of the thread was :D
__________________
2012 SGM SEL Sedan Job 1 BD 6/2011
FSWERKS Cool-Flo w/ ITG Filter | FSWERKS Stealth Exhaust | 17x7.5 Axis Sport XMX Graphite wheels | Eibach Sportlines on Ti Handling Pkg bits
Sonic Crew #28
feta_mgp is offline  
    Reply With Quote
Old 09-19-2012, 10:45 AM   #13
Tiger-Heli
Focus Enthusiast
 
Join Date: Aug 2004
Fan#: 12379
Location: Georgia, United States
What I Drive: 2002 French Blue SE Sedan

Posts: 534
FF Reputation: 3 Tiger-Heli Good Standing Member
Buy-Sell-Trade Rating: (1)
As mentioned, your basic options are:
  • Find a dealer with a better service department that is willing to resolve the issue (but this could be bad in a rural area where dealers might be 50 miles apart).
  • Escalate the issue to the Regional Service Manager - but this could backfire if he ends up supporting the initial dealership and then you try to work through it elsewhere.
  • Contact Member FordCustomerService on here and let them work it behind the scenes.

I'm not a great fan of posting "Good Mechanics/Service Departments" on here, b/c 1) One mechanic might be EXCELLENT on one system and sub-par on others. 2) Mechanics can switch from dealership to dealership - so excellent mechanic at Joe's Ford might be working at Fred's Ford next week. 3) Service Managers can switch dealerships or GM's can, so the dealership with the best or worst service department this month might not be the same 6 months from now.
Tiger-Heli is offline  
    Reply With Quote
Old 09-21-2012, 01:05 PM   #14
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,090
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by Tiger-Heli View Post
...Contact Member FordCustomerService on here and let them work it behind the scenes...
Thanks, Tiger-Heli. I do try to do whatever I can to help.

Have a great weekend, folks!

-Crystal
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordFocus facebook.com/Ford
FordService is offline  
    Reply With Quote
Old 09-21-2012, 02:16 PM   #15
kjl2012
Focus Enthusiast
 
Join Date: Apr 2012
Fan#: 97883
Location: south east, NC
What I Drive: 2012 se black

Posts: 113
FF Reputation: 1 kjl2012 Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by suss6052 View Post
Some how I don't think that will go over well as they will see the automatic gear lever and think you're lying, then when you try to explain how it works you may only confuse them.
hey suss do you work for ford you live in mi
kjl2012 is offline  
    Reply With Quote
Old 09-24-2012, 10:19 AM   #16
Tiger-Heli
Focus Enthusiast
 
Join Date: Aug 2004
Fan#: 12379
Location: Georgia, United States
What I Drive: 2002 French Blue SE Sedan

Posts: 534
FF Reputation: 3 Tiger-Heli Good Standing Member
Buy-Sell-Trade Rating: (1)
Not sure about suss6052, but I suspect there are a lot of Focus owners in Michigan that don't work for Ford, and a lot of Focus owners in other states that do work for Ford.

(I just read some of his comments in another thread and I'm pretty sure he does NOT work for Ford - he's a wealth of knowledge on the new Focus, though!!!)
Tiger-Heli is offline  
    Reply With Quote
Reply

Bookmarks & Social Networks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 04:06 AM.


Copyright 2002-2014 FocusFanatics.com. All Rights Reserved : Terms of Use : Privacy Policy : Advertise Information : Site Map

Focus Fanatics Ford Focus Forum offers many fun ways for you to engage with other Ford Focus Owners from across the world. Whether it be about the aftermarket performance modifications, technical how-to's, European tuned suspension or awesome fuel economy similar to the Acura TLX or Fiesta ST. You can find all Ford Focus and Focus ST related information here. Join our Ford Focus discussion forums and chat with local Focus enthusiasts in your area.